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The differences between service desk managers and information technology directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and an information technology director. Additionally, an information technology director has an average salary of $138,906, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for an information technology director are customer service, project management, and cloud.
| Service Desk Manager | Information Technology Director | |
| Yearly salary | $101,229 | $138,906 |
| Hourly rate | $48.67 | $66.78 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 87,765 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Service desk managers and information technology directors have different pay scales, as shown below.
| Service Desk Manager | Information Technology Director | |
| Average salary | $101,229 | $138,906 |
| Salary range | Between $72,000 And $141,000 | Between $97,000 And $197,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | The Tipping Point |
| Best paying industry | Finance | Technology |
There are a few differences between a service desk manager and an information technology director in terms of educational background:
| Service Desk Manager | Information Technology Director | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and information technology directors' demographics:
| Service Desk Manager | Information Technology Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 88.1% Female, 11.9% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |