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The differences between service desk managers and information technology managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and an information technology manager. Additionally, an information technology manager has an average salary of $119,589, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for an information technology manager are customer service, project management, and database.
| Service Desk Manager | Information Technology Manager | |
| Yearly salary | $101,229 | $119,589 |
| Hourly rate | $48.67 | $57.49 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 108,179 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.
Service desk managers and information technology managers have different pay scales, as shown below.
| Service Desk Manager | Information Technology Manager | |
| Average salary | $101,229 | $119,589 |
| Salary range | Between $72,000 And $141,000 | Between $84,000 And $169,000 |
| Highest paying City | Carson City, NV | Richmond, CA |
| Highest paying state | California | New Hampshire |
| Best paying company | CLEAResult | Meta |
| Best paying industry | Finance | - |
There are a few differences between a service desk manager and an information technology manager in terms of educational background:
| Service Desk Manager | Information Technology Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Most common major | Business | Computer Science |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and information technology managers' demographics:
| Service Desk Manager | Information Technology Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 84.5% Female, 15.5% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |