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The differences between service desk managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and an information technology technical services manager. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for an information technology technical services manager are project management, ITIL, and service management.
| Service Desk Manager | Information Technology Technical Services Manager | |
| Yearly salary | $101,229 | $114,021 |
| Hourly rate | $48.67 | $54.82 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 209,334 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Service desk managers and information technology technical services managers have different pay scales, as shown below.
| Service Desk Manager | Information Technology Technical Services Manager | |
| Average salary | $101,229 | $114,021 |
| Salary range | Between $72,000 And $141,000 | Between $86,000 And $150,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | Mayo Clinic |
| Best paying industry | Finance | Finance |
There are a few differences between a service desk manager and an information technology technical services manager in terms of educational background:
| Service Desk Manager | Information Technology Technical Services Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and information technology technical services managers' demographics:
| Service Desk Manager | Information Technology Technical Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |