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The differences between service desk managers and managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a service desk manager, becoming a manager takes usually requires 4-6 years. Additionally, a service desk manager has an average salary of $101,229, which is higher than the $58,651 average annual salary of a manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a manager are customer service, payroll, and food safety.
| Service Desk Manager | Manager | |
| Yearly salary | $101,229 | $58,651 |
| Hourly rate | $48.67 | $28.20 |
| Growth rate | 16% | 6% |
| Number of jobs | 69,990 | 1,236,194 |
| Job satisfaction | - | 4.57 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
Service desk managers and managers have different pay scales, as shown below.
| Service Desk Manager | Manager | |
| Average salary | $101,229 | $58,651 |
| Salary range | Between $72,000 And $141,000 | Between $37,000 And $92,000 |
| Highest paying City | Carson City, NV | - |
| Highest paying state | California | New Jersey |
| Best paying company | CLEAResult | - |
| Best paying industry | Finance | Finance |
There are a few differences between a service desk manager and a manager in terms of educational background:
| Service Desk Manager | Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between service desk managers' and managers' demographics:
| Service Desk Manager | Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 51.0% Female, 49.0% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |