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The differences between service desk managers and senior information technology managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and a senior information technology manager. Additionally, a senior information technology manager has an average salary of $133,138, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a senior information technology manager are project management, cloud, and architecture.
| Service Desk Manager | Senior Information Technology Manager | |
| Yearly salary | $101,229 | $133,138 |
| Hourly rate | $48.67 | $64.01 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 187,930 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Service desk managers and senior information technology managers have different pay scales, as shown below.
| Service Desk Manager | Senior Information Technology Manager | |
| Average salary | $101,229 | $133,138 |
| Salary range | Between $72,000 And $141,000 | Between $98,000 And $179,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | Netflix |
| Best paying industry | Finance | Professional |
There are a few differences between a service desk manager and a senior information technology manager in terms of educational background:
| Service Desk Manager | Senior Information Technology Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and senior information technology managers' demographics:
| Service Desk Manager | Senior Information Technology Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 81.8% Female, 18.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 14.6% White, 63.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |