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The differences between service desk managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a senior service manager are project management, client relationships, and business development.
| Service Desk Manager | Senior Service Manager | |
| Yearly salary | $101,229 | $129,065 |
| Hourly rate | $48.67 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Service desk managers and senior service managers have different pay scales, as shown below.
| Service Desk Manager | Senior Service Manager | |
| Average salary | $101,229 | $129,065 |
| Salary range | Between $72,000 And $141,000 | Between $92,000 And $179,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | CLEAResult | NVIDIA |
| Best paying industry | Finance | Professional |
There are a few differences between a service desk manager and a senior service manager in terms of educational background:
| Service Desk Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and senior service managers' demographics:
| Service Desk Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |