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The differences between service desk managers and vice president of information technologies can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service desk manager and a vice president of information technology. Additionally, a vice president of information technology has an average salary of $160,600, which is higher than the $101,229 average annual salary of a service desk manager.
The top three skills for a service desk manager include customer service, ITIL and ITSM. The most important skills for a vice president of information technology are project management, architecture, and cloud.
| Service Desk Manager | Vice President Of Information Technology | |
| Yearly salary | $101,229 | $160,600 |
| Hourly rate | $48.67 | $77.21 |
| Growth rate | 16% | 16% |
| Number of jobs | 69,990 | 112,564 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 72% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
In the information technology industry, a service desk manager resolves technical issues and concerns, ensuring efficiency and client satisfaction. They typically focus on addressing systems and application errors, troubleshooting problems, providing step-by-step solutions, or referring clients to other services. They may also provide administrative support to offices by managing schedules, preparing and processing documents, and providing technical support. Moreover, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
Service desk managers and vice president of information technologies have different pay scales, as shown below.
| Service Desk Manager | Vice President Of Information Technology | |
| Average salary | $101,229 | $160,600 |
| Salary range | Between $72,000 And $141,000 | Between $110,000 And $232,000 |
| Highest paying City | Carson City, NV | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | CLEAResult | Levi Strauss & Co. |
| Best paying industry | Finance | Automotive |
There are a few differences between a service desk manager and a vice president of information technology in terms of educational background:
| Service Desk Manager | Vice President Of Information Technology | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service desk managers' and vice president of information technologies' demographics:
| Service Desk Manager | Vice President Of Information Technology | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 84.9% Female, 15.1% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |