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The differences between service operations managers and operations program managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and an operations program manager. Additionally, an operations program manager has an average salary of $111,378, which is higher than the $82,811 average annual salary of a service operations manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for an operations program manager are project management, program management, and continuous improvement.
| Service Operations Manager | Operations Program Manager | |
| Yearly salary | $82,811 | $111,378 |
| Hourly rate | $39.81 | $53.55 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 319,602 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 69% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.
Service operations managers and operations program managers have different pay scales, as shown below.
| Service Operations Manager | Operations Program Manager | |
| Average salary | $82,811 | $111,378 |
| Salary range | Between $47,000 And $143,000 | Between $79,000 And $156,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Rhode Island |
| Best paying company | VMware | Mayo Clinic |
| Best paying industry | - | Technology |
There are a few differences between a service operations manager and an operations program manager in terms of educational background:
| Service Operations Manager | Operations Program Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 69% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and operations program managers' demographics:
| Service Operations Manager | Operations Program Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 65.0% Female, 35.0% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |