Service operations manager vs senior operations manager

Differences between service operations manager and senior operations manager duties and responsibilities

Service operations manager example responsibilities.

• Lead heating and air conditioning (HVAC) service department increasing revenue, profit, safety achievements and employee morale.
• Manage external warehouse and serve as primary liaison to outsource logistics and field support providers.
• Manage and perform a broad scope of operational capacities, from payroll administration and budgeting to quality assurance and safety audits.
• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Institute a quality management system in accordance with ISO standards.
• Spearhead logistics solutions for moving from California to a new facility in Massachusetts.
Show more

Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
Show more