Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service operations managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and a service manager. Additionally, a service operations manager has an average salary of $82,811, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Service Operations Manager | Service Manager | |
| Yearly salary | $82,811 | $74,009 |
| Hourly rate | $39.81 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Service operations managers and service managers have different pay scales, as shown below.
| Service Operations Manager | Service Manager | |
| Average salary | $82,811 | $74,009 |
| Salary range | Between $47,000 And $143,000 | Between $47,000 And $116,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New York |
| Best paying company | VMware | Latham & Watkins |
| Best paying industry | - | Technology |
There are a few differences between a service operations manager and a service manager in terms of educational background:
| Service Operations Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and service managers' demographics:
| Service Operations Manager | Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |