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Software computer specialist vs help desk specialist

The differences between software computer specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software computer specialist and a help desk specialist. Additionally, a software computer specialist has an average salary of $96,088, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a software computer specialist include linux, data entry and computer software. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Software computer specialist vs help desk specialist overview

Software Computer SpecialistHelp Desk Specialist
Yearly salary$96,088$51,065
Hourly rate$46.20$24.55
Growth rate10%10%
Number of jobs80,73475,004
Job satisfaction--
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 48%
Average age4242
Years of experience22

Software computer specialist vs help desk specialist salary

Software computer specialists and help desk specialists have different pay scales, as shown below.

Software Computer SpecialistHelp Desk Specialist
Average salary$96,088$51,065
Salary rangeBetween $69,000 And $132,000Between $35,000 And $73,000
Highest paying CitySan Francisco, CANew York, NY
Highest paying stateCaliforniaAlaska
Best paying companyMicrosoftSchulte Roth & Zabel
Best paying industryTechnologyTechnology

Differences between software computer specialist and help desk specialist education

There are a few differences between a software computer specialist and a help desk specialist in terms of educational background:

Software Computer SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Software computer specialist vs help desk specialist demographics

Here are the differences between software computer specialists' and help desk specialists' demographics:

Software Computer SpecialistHelp Desk Specialist
Average age4242
Gender ratioMale, 71.3% Female, 28.7%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 11.7% White, 55.6% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between software computer specialist and help desk specialist duties and responsibilities

Software computer specialist example responsibilities.

  • Manage collaborative CSV documentation efforts using Microsoft SharePoint.
  • Develop customized business database applications.
  • Install all hardware components such as: hard drive bays, floppy drive, memory, CPU processor and CD-ROM drive.
  • Develop customized business database applications.

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Software computer specialist vs help desk specialist skills

Common software computer specialist skills
  • Linux, 15%
  • Data Entry, 13%
  • Computer Software, 10%
  • Install Servers, 10%
  • Troubleshoot, 8%
  • Windows NT, 6%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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