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The differences between student technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a student technician and a customer support technician. Additionally, a customer support technician has an average salary of $36,361, which is higher than the $28,926 average annual salary of a student technician.
The top three skills for a student technician include java, javascript and SQL. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Student Technician | Customer Support Technician | |
| Yearly salary | $28,926 | $36,361 |
| Hourly rate | $13.91 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 82,671 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A student technician is responsible for assisting the school personnel and faculty on utilizing class technologies and other learning equipment. Student technicians accept school requests for setting-up audio-visual equipment during school events, class presentations, and related technical support services. They run multiple diagnostic tests on the systems before actual usage to prevent any defects and inconsistencies during operations. A student technician must have excellent knowledge of the technology and mechanical processes to identify preventive maintenance efficiently.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Student technicians and customer support technicians have different pay scales, as shown below.
| Student Technician | Customer Support Technician | |
| Average salary | $28,926 | $36,361 |
| Salary range | Between $16,000 And $50,000 | Between $23,000 And $56,000 |
| Highest paying City | Lakewood, NJ | New York, NY |
| Highest paying state | Vermont | New Jersey |
| Best paying company | Siemens | Adobe |
| Best paying industry | - | Technology |
There are a few differences between a student technician and a customer support technician in terms of educational background:
| Student Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Business |
| Most common college | Duke University | Stanford University |
Here are the differences between student technicians' and customer support technicians' demographics:
| Student Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.7% Female, 39.3% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 14.4% White, 53.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |