Support representative vs consumer sales representative

The differences between support representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a consumer sales representative. Additionally, a consumer sales representative has an average salary of $38,514, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.

Support representative vs consumer sales representative overview

	Support Representative	Consumer Sales Representative
Yearly salary	$33,372	$38,514
Hourly rate	$16.04	$18.52
Growth rate	-4%	-4%
Number of jobs	246,710	216,394
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 57%
Average age	40	40
Years of experience	12	12

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

What does a consumer sales representative do?

Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.

Support representative vs consumer sales representative salary

Support representatives and consumer sales representatives have different pay scales, as shown below.

	Support Representative	Consumer Sales Representative
Average salary	$33,372	$38,514
Salary range	Between $26,000 And $42,000	Between $21,000 And $67,000
Highest paying City	Santa Barbara, CA	-
Highest paying state	Alaska	-
Best paying company	Accenture	-
Best paying industry	Technology	-

Differences between support representative and consumer sales representative education

There are a few differences between a support representative and a consumer sales representative in terms of educational background:

	Support Representative	Consumer Sales Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	-	-

Support representative vs consumer sales representative demographics

Here are the differences between support representatives' and consumer sales representatives' demographics:

	Support Representative	Consumer Sales Representative
Average age	40	40
Gender ratio	Male, 44.4% Female, 55.6%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between support representative and consumer sales representative duties and responsibilities

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Consumer sales representative example responsibilities.

Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Enroll consumer in health insurance supply information on different health plan medicaid, chp, episode etc
Verify medicaid waive eligibility for non-emergency transportation.
Make both inbound and outbound calls in order to sell DIRECTV products including upgrading services.
Verify medicaid waive eligibility for non-emergency transportation.

Support representative vs consumer sales representative skills

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Common consumer sales representative skills

Broadband, 40%
Product Knowledge, 8%
Inbound Calls, 7%
Outbound Calls, 5%
Data Entry, 4%
Phone Calls, 3%

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Zippia Careers
Office and Administrative Industry
Support Representative
Support Representative vs Consumer Sales Representative

Updated January 8, 2025

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