Support representative vs customer care representative

The differences between support representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a customer care representative. Additionally, a support representative has an average salary of $33,372, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Support representative vs customer care representative overview

	Support Representative	Customer Care Representative
Yearly salary	$33,372	$32,912
Hourly rate	$16.04	$15.82
Growth rate	-4%	-4%
Number of jobs	246,710	214,835
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Support representative vs customer care representative salary

Support representatives and customer care representatives have different pay scales, as shown below.

	Support Representative	Customer Care Representative
Average salary	$33,372	$32,912
Salary range	Between $26,000 And $42,000	Between $26,000 And $40,000
Highest paying City	Santa Barbara, CA	Urban Honolulu, HI
Highest paying state	Alaska	Hawaii
Best paying company	Accenture	Philadelphia Corporation for Aging
Best paying industry	Technology	Automotive

Differences between support representative and customer care representative education

There are a few differences between a support representative and a customer care representative in terms of educational background:

	Support Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Support representative vs customer care representative demographics

Here are the differences between support representatives' and customer care representatives' demographics:

	Support Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 44.4% Female, 55.6%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between support representative and customer care representative duties and responsibilities

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Support representative vs customer care representative skills

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Zippia Careers
Office and Administrative Industry
Support Representative
Support Representative vs Customer Care Representative

Updated January 8, 2025

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