Information Technology Help Desk
Support specialist job in Columbia, MO
Help Desk Technician I
Are you someone who enjoys helping others, solving problems, and learning new technology skills? We're looking for a Help Desk Technician I to join our IT team as the first point of contact for employees needing technical support. This entry-level role is perfect for someone with strong customer service skills and a passion for technology who wants to grow in the IT field.
As a Help Desk Technician I, you will assist with day-to-day troubleshooting, support onboarding and offboarding tasks, and help keep our systems running smoothly. You'll interact with staff across the company, provide clear and friendly guidance, and escalate issues when needed. If you're dependable, detail-oriented, and eager to learn, we'd love to meet you.
Key Responsibilities
User Support
Serve as the first point of contact for users via phone, email, or ticketing system
Troubleshoot and resolve basic hardware, software, and network issues
Provide step-by-step guidance to users for common technical tasks
Support new hire onboarding, including workstation setup and account creation
Assist with offboarding tasks, such as collecting equipment and disabling accounts
Escalate more complex issues to senior IT staff as needed
Hardware & Software Maintenance
Install, configure, and update desktops, laptops, and peripheral devices
Perform routine workstation maintenance and basic hardware repairs
Install approved software and apply necessary updates
Ensure workstations meet company security and configuration standards
Maintain accurate inventory of IT equipment including laptops, monitors, and peripherals
Ticketing & Documentation
Track and prioritize help desk tickets to meet established service timelines
Document issues, troubleshooting steps, and resolutions clearly and accurately
Identify recurring problems and contribute to user guides and documentation
Assist with maintaining IT knowledge base articles
System & Network Support
Support basic account management including password resets and MFA assistance
Assist with basic network troubleshooting (connectivity checks, cable tracing, Wi-Fi support)
Monitor system alerts and notify senior IT staff of potential issues
Follow established IT policies, procedures, and security standards
Collaboration
Work closely with System Administrators and other IT team members on support tasks and projects
Maintain friendly and effective communication with users to ensure a positive support experience
Support departmental initiatives and take on additional tasks as assigned
Qualifications
Required
High school diploma or equivalent
Basic understanding of computer systems, hardware, software, and networks
Strong customer service and communication skills
Ability to explain technical information in simple, clear language
Good time management and task prioritization skills
Proficiency with Microsoft Office Suite or equivalent tools
Preferred
Associate degree in IT or related field
CompTIA A+, Network+, or similar certification
Experience with ticketing systems, Windows OS, and Active Directory
Previous IT support or customer service experience
Additional Skills
Team-oriented with a willingness to learn
Strong attention to detail and organizational skills
Ability to follow established procedures and work independently
Professional, service-focused attitude
Reliable and punctual
Physical Demands & Work Environment
Ability to lift and carry up to 40 lbs of equipment (monitors, computers, printers).
Ability to occasionally walk up and down stairs while transporting equipment.
Must be able to stand, bend, kneel, and move equipment as needed for workstation setups or troubleshooting.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Information Technology Field Technician
Support specialist job in Eldon, MO
We are hiring for IT field service technician
Eldon MO
9 months contract
Pay - $26/hr
Electro-mechanical and printer hardware support experience
Help Desk Specialist
Support specialist job in Jefferson City, MO
Address Hardware and Software problems within the data center, escalating issues as required.
Troubleshoot and effectively communicate errors and issues to AD staff and/or third party vendors.
Weekly forms inventory.
Responsible for system maintenance and integrity.
Performs complex computer operational tasks/procedures.
In the absence of the supervisor they will perform limited supervisory functions.
Perform all iSeries backups (i.e. daily/weekly/monthly).
Ensure ALL daily audit documentation is complete.
Confirm ALL weekly/monthly audit documentation is complete.
Complete daily/weekly scheduled job logs.
Maintain operator daily log.
Complete and email daily statistics in a timely manner.
Ensure all Service Level Agreements (SLA) are met. Notify appropriate groups if on the contrary.
Information Technology Helpdesk Technician I
Support specialist job in Columbia, MO
Full-time Description
Are you someone who enjoys helping others, solving problems, and learning new technology skills? We're looking for a Help Desk
Technician I to join our IT team as the first point of contact for employees needing technical support. This entry-level role is perfect for someone with strong customer service skills and a passion for technology who wants to grow in the IT field.
As a Help Desk Technician I, you will assist with day-to-day troubleshooting, support onboarding and offboarding tasks, and help keep our systems running smoothly. You'll interact with staff across the company, provide clear and friendly guidance, and escalate issues when needed. If you're dependable, detail-oriented, and eager to learn, we'd love to meet you.
Key Responsibilities:
User Support
Serve as the first point of contact for users via phone, email, or ticketing system
Troubleshoot and resolve basic hardware, software, and network issues
Provide step-by-step guidance to users for common technical tasks
Support new hire onboarding, including workstation setup and account creation
Assist with offboarding tasks, such as collecting equipment and disabling accounts
Escalate more complex issues to senior IT staff as needed
Hardware & Software Maintenance
Install, configure, and update desktops, laptops, and peripheral devices
Perform routine workstation maintenance and basic hardware repairs
Install approved software and apply necessary updates
Ensure workstations meet company security and configuration standards
Maintain accurate inventory of IT equipment including laptops, monitors, and peripherals
Ticketing & Documentation
Track and prioritize help desk tickets to meet established service timelines
Document issues, troubleshooting steps, and resolutions clearly and accurately
Identify recurring problems and contribute to user guides and documentation
Assist with maintaining IT knowledge base articles
System & Network Support
Support basic account management including password resets and MFA assistance
Assist with basic network troubleshooting (connectivity checks, cable tracing, Wi-Fi support)
Monitor system alerts and notify senior IT staff of potential issues
Follow established IT policies, procedures, and security standards
Collaboration
Work closely with System Administrators and other IT team members on support tasks and projects
Maintain friendly and effective communication with users to ensure a positive support experience
Support departmental initiatives and take on additional tasks as assigned
Requirements
Required
High school diploma or equivalent
Basic understanding of computer systems, hardware, software, and networks
Strong customer service and communication skills
Ability to explain technical information in simple, clear language
Good time management and task prioritization skills
Proficiency with Microsoft Office Suite or equivalent tools
Preferred
Associate degree in IT or related field
CompTIA A+, Network+, or similar certification
Experience with ticketing systems, Windows OS, and Active Directory
Previous IT support or customer service experience
Additional Skills
Team-oriented with a willingness to learn
Strong attention to detail and organizational skills
Ability to follow established procedures and work independently
Professional, service-focused attitude
Reliable and punctual
Physical Demands & Work Environment
Ability to lift and carry up to 40 lbs of equipment (monitors, computers, printers).
Ability to occasionally walk up and down stairs while transporting equipment.
Must be able to stand, bend, kneel, and move equipment as needed for workstation setups or troubleshooting.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Computer Field Tech Position- Columbia MO
Support specialist job in Columbia, MO
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
On-Site IT Support Analyst
Support specialist job in Columbia, MO
This is an On-Site role, Monday - Friday, Business Hours Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS)
and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls,
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
Assist in the creation/maintenance of documentation.
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. Microsoft and CompTIA certifications are preferred.
$20-$24/HR
Auto-ApplyTechnical Support Specialist
Support specialist job in Columbia, MO
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management,
our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience.
As a Technical Support Specialist
your responsibilities will include:
RESIDING IN THE STATE OF MISSOURI
Maintaining data integrity of inventory systems
Partnering with all affiliate business units to maintain necessary network information
Responding to various Service queues as required to meet objectives and SLA agreements
Handling customer record assignments for all fiber orders
Answering phone calls and chats from technicians and other business groups
Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions
Participating in specialized task or focus groups to efficiently support the direction of our company
Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures
Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses
Other duties as assigned to meet the needs of the department
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
MUST RESIDE IN MISSOURI
High School Diploma/GED or equivalent experience
Vocational training in a related field, i.e.; computerized records management
One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems
Fluent skills in Excel including building spreadsheets and using macros
Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records
Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc.
Demonstrated ability to grasp new and complex concepts quickly
Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment
Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms
Strong analytical and problem-solving skills
Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks
Ability to work various shifts, including weekends and holidays
Ability to work Overtime as needed by the business
BONUS POINTS FOR:
Associate degree in Electronics/Communications/Computer Science
Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process
Proficient use of Excel and demonstrates the ability to create macros and complex formulas
Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging
are at the center of our grounding belief in Being Real
.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact
[email protected]
to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
Dynamic PC Support
Support specialist job in Columbia, MO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist
Support specialist job in Columbia, MO
Williams-Keepers LLC, one of the largest privately owned public accounting and business consulting firms in Missouri, seeks a highly motivated and skilled IT Support Specialist to join its Columbia office team. The ideal candidate will have a background in providing end-user support, managing inventory, and installing hardware and software. This on-site role requires excellent problem-solving skills, attention to detail, policies, and procedures, as well as a commitment to working collaboratively in a team environment. This is an entry-level, hourly position.
Essential Responsibilities
End User Support: Provide technical assistance to end-users, resolving hardware and software issues efficiently and effectively.
Inventory Management: Maintain and manage IT inventory, including hardware and software assets, ensuring accurate tracking and reporting.
Hardware and Software Installation: Install, configure, and troubleshoot computer hardware, software, and peripherals.
Office Space Setup: Set up and maintain IT infrastructure in office spaces, ensuring all equipment is operational and meets user needs.
Conference Room Assistance: Support and maintain conference room technology, including audiovisual equipment, to ensure smooth operation during meetings.
End User Training Documentation: Develop and update user guides and training materials to assist end-users in understanding and utilizing IT resources effectively.
Microsoft Access and Power BI: Utilize Microsoft Access and Power BI for data management, analysis, and reporting.
Compliance: Adhere to and enforce company policies, procedures, and checklists to ensure consistent and reliable IT support.
Team Collaboration: Work collaboratively with other IT team members to share knowledge and resolve issues efficiently.
Qualifications and Skills
A minimum of an associate's degree in information technology from an accredited college or university is required.
1 - 2 years of demonstrated experience in a similar role.
Strong knowledge of computer hardware, software, and peripherals.
Understanding of basic networking and security principles.
Excellent troubleshooting and problem-solving skills.
Ability to follow detailed checklists, policies, and procedures.
Strong communication skills, both verbal and written.
Ability to work effectively in a team environment.
Strong organizational and time management skills.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in with the Microsoft Office Suite of products, including Access and Power BI
Certifications in IT support (e.g., CompTIA A+, CompTIA Network+) are a plus.
Performance Expectations
Adhere to all firm policies and procedures, as outlined in the Associate Handbook.
Be pleasant, courteous, and helpful with staff and clients.
Be efficient and organized when carrying out tasks.
Maintain a neat and organized work environment for maximum efficiency and productivity.
Maintain strict confidentiality of all client and business transactions.
Effectively manage numerous tasks and projects.
Demonstrate excellent written and verbal communication skills.
Demonstrate a professional attitude and support a teamwork-oriented environment.
Develop positive working relationships with clients and co-workers.
Must have exceptional attendance.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 25 - 50 pounds at times.
Extended hours are required at certain times throughout the year, depending on client service needs.
Specific responsibilities and requirements of the IT Support Specialist may vary depending on the firm's specific needs.
WK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IT Help Desk Specialist
Support specialist job in Holts Summit, MO
Job DescriptionDescription:
Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!
What You'll Be Doing:
Providing on site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Responding to questions from customers seeking help either via email, in person, or over the phone
Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
Repairing printer equipment at customer sites
Performing other related duties as assigned
Requirements:
What You'll Need To Be Successful:
Regular, reliable attendance
A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Must be available for varying shifts depending on customers' needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check
Bilingual a plus
About us:
Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions-managed services, IT hardware, warehouse services, and technology deployment-we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.
Senior Computer User Support Specialist
Support specialist job in Jefferson City, MO
**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
IT Help Desk Technician
Support specialist job in Jefferson City, MO
Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically.
• Diagnoses and resolves basic technical hardware and software issues.
• Redirects unanswered problems to appropriate resource.
• Identifies and escalates situations requiring urgent attention.
• Tracks and routes problems and requests, and documents resolutions.
• Stays current with system information, changes, and updates.
• Performs other related duties as assigned.
Tier II Help Desk Technician - Journeyman
Support specialist job in Jefferson City, MO
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.
ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic).
Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands.
**Job Responsibilities**
+ Assists users with logged IT-related incidents when called upon.
+ Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support.
+ When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support.
+ Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Analyzes system performance indicators and recommends improvement actions.
**Minimum Qualifications**
+ US citizen and fluent English speaker
+ Current, active DoD Secret Security Clearance
+ Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree)
+ Excellent customer service and communications skills
+ Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project)..
**Other Job Specific Skills**
+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Exceptional customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology.
+ Understanding of ITIL Foundation
+ AWS Cloud Practitioner
+ CompTIA A+ CompTIA Cloud **Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$28.51 - $41.35
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Direct Support Specialist
Support specialist job in Columbia, MO
About Us: Boone County Family Resources is a rapidly growing community-based agency committed to supporting Boone County residents with developmental disabilities and their families to THRIVE in our community, CONNECT with others and ACHIEVE their personal goals.
Position Information:
Boone County Family Resources is seeking a qualified candidate for the position of Direct Support Specialist in our residential program for adults with intellectual and developmental disabilities.
Our Agency strongly believes that every individual deserves the opportunity to achieve their fullest potential. The right candidate will be passionate about helping the people we serve thrive in our community, connect with others, and achieve their personal goals.
The Direct Support Specialist is responsible for:
* Developing a rapport with residents and cultivating a safe and supportive relationship
* Assisting individuals with disabilities thriving in their homes by providing support with completing personal hygiene, grooming, cooking, laundry, cleaning, and shopping.
* Supporting individuals with connecting in the community by assisting with transportation to work, activities, and appointments and providing support as needed during activities at various community locations.
* Encouraging individuals to achieve their personal goals through the implementation of planned services and working collaboratively with other team members.
* Work closely with the person served, their plan teams, and supervisors to develop, implement, and monitor/ report progress on individual plan goals
Minimum Qualifications:
* Bachelor's degree or 4 years of experience working with individuals with intellectual and developmental disabilities
* Experience providing direct care to persons with intellectual and developmental disabilities preferred
* Ability to obtain a Class E Chauffeurs license
* Access to a licensed and insured vehicle
* Demonstrate responsibility and maturity with excellent communication and organizational skills
* Ability to pass applicable background checks and a pre-employment drug screening
Physical Requirements:
* Must be able to lift up to 50 pounds at a time
* May require prolonged periods of standing, bending, or walking.
Not sure if you qualify? Apply and let's review!
Schedule: 40 hours per week with shifts ranging from 8-10 hours on weeknights, weekends, and some holidays. Staff works with individuals with ID/DD in a residential apartment setting.
Benefits:
* Health & Wellness:
* Medical, Dental, and Vision for employees and dependents
* Health Savings Account and Flexible Spending Account
* Employee Assistance Programs
* Financial Well-being:
* Competitive Compensation
* Up to 5% increase after successful completion of the introductory period
* Life Insurance
* LAGERS Pension Plan
* Deferred Compensation 457(b) plans,
* College savings through MOST Missouri's 529 Education Plan
* Paid Time Off:
* Date of Hire to 4 years = 2 weeks vacation
* 5-9 years = 3 weeks vacation
* 10-14 years = 4 weeks vacation
* 15-19 = 4.5 weeks of vacation
* 20 or more years = 5 weeks of vacation
* Sick time accrued per pay period with no annual cap
* Annual Personal and Wellness Days
* 11 annual paid Holidays
* Other
* Employment with Boone County Family Resources qualifies for some student loan forgiveness programs
Boone County Family Resources is an Equal Opportunity Employer committed to cultivating an inclusive working environment for all employees.
Job Type: Full-Time
Salary: Starting at $20.00/hour with additional weekend incentive. Eligible for merit-based raises at 6 months, 1 year, and annually thereafter.
To view our DEI Statement, please copy and paste the following URL into your browser: *****************************************
To request ADA accommodations, please call the Human Resources Manager or Director of Compliance at ************.
Business Banking Support Specialist
Support specialist job in Jefferson City, MO
As a member of the Business Banking team, you will deliver Legendary Experience to both internal and external customers by living our Core Values daily. You will support the Business Banking team and it's customers by answering phone calls and processing requests; responding to emails in an accurate and timely manner; and monitoring department reports to support the overall growth of Business Banking.
What You Can Expect from Us:
Jefferson Bank is a community bank that is dedicated to growing relationships with its customers. We deliver Legendary Customer Service through empowered and experienced banking professionals, disciplined processes, and forward-learning technology. We are a fast moving, fun-loving group of people who really care about impacting the lives of others including our employees. We empower each other to make decisions, drive our business and make changes when we don't get it right. Whether recruiting a great team member, refining a core process, developing talent, or simply looking for ways to inject some fun into the day, we bring a values-driven approach to everything we do.
What are we looking for?
You have a passion for promoting a strong team and upholding the Jefferson Bank culture. You are friendly, organized and enjoy adding value to the customer experience. You have a strong desire to learn and support the Business Banking team and customers with an authentic, fun and engaging attitude. You are a self-motivated, courteous, and professional individual that can juggle tasks while keeping everything and everyone you support on time and in order.
How You'll Contribute to the Team Technical Support:
* Process ACH change requests (temporary limit increases, adding users, removing users, etc) that come through the department via email and phone
* Complete requested changes for updates to BusinessLink
* Add and remove users to business credit cards as well as process increase requests when applicable
* Review and process the necessary paperwork to complete setup and maintenance for all Business Banking products
* Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
* The Business Banking team is located in a full-functioning bank branch which means you would have the opportunity to learn about all aspects of banking including teller duties and customer service tasks. Onboarding / Training / Customer Support
* Work closely with team members throughout the bank to ensure that requests are processed in an accurate and timely matter.
* Support both customers and colleagues with commercial account inquiries
* Ensure quality service and effective and efficient operations support for business banking
* Responsible for performing the back-office tasks necessary to support all the business banking products and services such as ACH, Online Banking, Credit Cards, Security Products, Checking and Deposit Products.
* Subject matter expert for all aspects of commercial banking operations.
* Must be able to prioritize daily work to meet deadlines. • Will provide guidance and direction to those not fully trained in business banking processes.
Requirements You've Got This:
Knowledge, skill, and mental development equivalent to the completion of a bachelor's degree.
One year of bank experience
Basic math, computer and typing skills required
Must possess good judgment skills and the ability to handle confidential information
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
You Can Do This:
Relationship Building - Ability to develop and build strong relationships with clients and internal stakeholders.
Communication - Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
Problem Solving - Ability to identify a problems root cause and drive to resolution. Ability to escalate where appropriate and ensure follow through.
Business Acumen-Basic understanding of the Banking industry and business environment both internally and externally.
Other Key Competencies include:
Peer coaching, exceptional presentation skills, Computer skills - Word - Excel - PowerPoint - Outlook, Salesforce
Demonstrates a good working knowledge of processes and procedures and the ability to identify and implement process improvement opportunities.
Training Program Specialist
Support specialist job in Jefferson City, MO
The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards.
This is a full-time position and reports directly to the Senior Manager, Operational Performance Management.
**_Preferred Location_**
This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel with potential international travel 5-10%.
**_Essential Functions_**
+ Develop and manage structured learning paths for new hires, as well as ongoing role-based training.
+ Create digital training modules, quick guides, and assessments in the LMS and SOP platforms
+ Deliver live and recorded training sessions to reinforce learning objectives
+ Collaborate with managers and SMEs to identify training needs and skill gaps
+ Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements
+ Measure training effectiveness using assessment scores, feedback, and KPI outcomes
+ Partner with the Governance Specialist to ensure training aligns with approved SOPs
+ Promote a culture of continuous learning and operational excellence across Content
**_Education Requirement_**
Bachelor's degree in Education, Instructional Design, or related fieldor equivalent work experience.
**_Required Experience, Knowledge, and Skills_**
+ 3+ years of experience in training development, instructional design, or adult learning
+ Experience managing LMS platforms and/or creating digital learning content
+ Strong facilitation, presentation, and communication skills
+ Proficiency with Microsoft Office
+ Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia
+ Familiarity with data quality, governance, or content management principles
+ Highly organized, detail-oriented, and collaborative
+ Experience with instructional design, including adult learning principles, to develop effective training
+ Ability to deliver engaging, accessible learning content
+ Adaptability: Updates materials as processes evolve
+ Highly collaborative and able to work with multiple teams to align learning with operational goals
**_Preferred Experience, Knowledge, and Skills_**
+ Data Visualization tools such as Tableau, AWS QuickSight, PowerBI
+ Knowledge of SQL and/or Python programming languages
+ Agile development methodologies, familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary Range: $65,000-$75,000_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_ _** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email_** **_ _** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_\#LI-Remote_
_\#LI-SB1_
_\#DE-Remote_
_\#DE-1051-2025_
Application Specialist - Pilot Grove, MO
Support specialist job in Pilot Grove, MO
Job Description
Compensation is determined based on your experience and qualifications.
In addition to base pay, you may be eligible for overtime, commission, performance-based increases, and bonuses.
Prairieland FS, Inc. is a full-service agricultural and energy supplier dedicated to providing high-quality products and services to improve customer profitability.
We are committed to excellence and envision being the leading supplier of choice.
The Application Specialist is responsible for the precise and safe application of agricultural crop production input products to agricultural fields. This role involves operating and maintaining specialized equipment to ensure accurate and efficient application, following agronomic recommendations, and compliance with all safety and environmental regulations.
The Application Specialist works closely with customers, Location Managers, and agronomists to understand specific field conditions, ensuring that agricultural crop production input products are applied at the correct rates and locations to optimize crop yields and protect the environment.
Key Responsibilities
Operate and maintain custom application equipment, including sprayers, spreaders, and other machinery.
Apply agricultural crop production input products according to agronomic plans and regulatory guidelines.
Conduct pre- and post-application inspections of equipment to ensure operational efficiency and safety.
Follow detailed application maps and instructions to ensure precise product placement and application rates.
Monitor weather conditions and field variables to determine the best application timing and method.
Maintain accurate records of custom applications, including products used, rates, and areas treated.
Communicate with customers, agronomists, and other team members to coordinate application schedules and ensure customer satisfaction.
Adhere to all safety protocols, including the use of personal protective equipment (PPE) and safe handling of chemicals.
Assist with inventory management and reporting of chemical usage.
Perform minor repairs and adjustments on equipment as needed.
Required Qualifications and Skills
High school diploma or equivalent; additional training or certification in agronomy or agriculture is a plus.
Obtain a valid CDL (Commercial Driver's License) with required endorsements (e.g., HazMat, Tanker) within six months of employment and maintain a clean driving record.
All required federal and state pesticide licenses within the first six months of employment.
Follow safety and compliance standards to help ensure their well-being and the safety of others.
Experience operating agricultural machinery, particularly sprayers and spreaders, is preferred.
Knowledge of agronomy practices, crop protection products, and safety regulations is preferred.
Familiarity with GPS and precision agriculture technology is a plus.
Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
Strong attention to detail, with a focus on safety and compliance.
Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
Good communication skills and the ability to work effectively in a team environment.
Ability to lift and move heavy objects, as required for loading and unloading.
The role involves physical labor, including lifting and moving heavy products.
High level of integrity and ability to handle confidential information.
Provide Exceptional Customer Service.
Total Rewards Package
Insurance - Medical, Dental, and Vision
Financial & Savings - 401K Matching, Pension Company-Funded, FSA & HSA
Voluntary and Miscellaneous Benefits - Accident, Air Evac, Critical Illness, Hospital Indemnity, Identity Theft Protection, Life, Short/Long-Term Disability
Vacation and More - Paid Time Off (PTO), Holiday Pay, Uniform Program, Discounts, Teamwork, Advancements/Service, Retirement Recognition
Issue Date: 09/01/2025
Computer Field Technician
Support specialist job in Columbia, MO
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Specialist
Support specialist job in Columbia, MO
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience.
As a Technical Support Specialist your responsibilities will include:
RESIDING IN THE STATE OF MISSOURI
Maintaining data integrity of inventory systems
Partnering with all affiliate business units to maintain necessary network information
Responding to various Service queues as required to meet objectives and SLA agreements
Handling customer record assignments for all fiber orders
Answering phone calls and chats from technicians and other business groups
Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions
Participating in specialized task or focus groups to efficiently support the direction of our company
Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures
Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses
Other duties as assigned to meet the needs of the department
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
MUST RESIDE IN MISSOURI
High School Diploma/GED or equivalent experience
Vocational training in a related field, i.e.; computerized records management
One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems
Fluent skills in Excel including building spreadsheets and using macros
Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records
Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc.
Demonstrated ability to grasp new and complex concepts quickly
Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment
Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms
Strong analytical and problem-solving skills
Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks
Ability to work various shifts, including weekends and holidays
Ability to work Overtime as needed by the business
BONUS POINTS FOR:
Associate degree in Electronics/Communications/Computer Science
Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process
Proficient use of Excel and demonstrates the ability to create macros and complex formulas
Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
IT Support Specialist I
Support specialist job in Jefferson City, MO
Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.
+ Implements routine changes on production systems per direction and guidance from Administrators.
+ Supports the integration of new technologies into existing infrastructure.
+ Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
+ Deploys standard repeatable build outs.
+ Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
+ Supports routine backup strategies and disaster recovery tests.
+ Reviews system performance indicators and raises issues to more senior level team members.
+ Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
+ Maintains third-party tools.
+ May make proactive suggestions for service improvements.
**Minimum Qualifications**
+ HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
+ 1- 2 years of experience in information technology, systems administration or other IT related field.
+ Hours for this position are roughly 11P-8A ET including weekends.
**Other Job Specific Skills**
+ Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
+ Applies standard methodology, techniques, procedures and criteria.
+ Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
+ Strong customer service skills.
+ Experience with cloud infrastructure, digital workspace, and storage technology a plus.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$20-$23/hr
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.