Technical Support Specialist
Support specialist job in Fort Smith, AR
At Aegis Therapies, you'll be part of a team that truly makes a difference in the lives of others. Here, your contributions are as meaningful to us as to those we serve. You don't have to be a caregiver to want to help improve lives. No matter your skills, you can help fulfill Aegis' mission to inspire change, impact lives and innovate to drive success.
By joining our corporate team, you'll work with others who share your passion, and you'll receive support from a team that appreciates your unique contributions. We offer a comprehensive benefits package, paid time off and the chance to grow your career at a company that values each individual. Apply today.
Position: Technical Support Specialist
Hours: Full Time
Location: Fort Smith, AR
GENERAL PURPOSE
Works under the direction of supervisor to assist end users in use of company software, networks & computer applications
ESSENTIAL JOB DUTIES
Receive problems from end users via telephone and other electronic communication
Responsible for prioritizing, coordination & communication resolution of problems with end users
Establish and maintain good customer relationships
Analyze & research complex problems
Interface with engineers and vendors to resolve common problems
Document concerns and problems
Analyze trends
Implementation of new products
Provide team support and development of support level personnel
QUALIFICATIONS
High School Diploma or equivalent
Minimum two (2) years experience using PC & Microsoft Software
IT phone support or help desk experience, preferred
Must be capable of maintaining regular attendance
KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
Excellent oral & written communication skills
Ability to analyze problems effectively
Ability to relate professionally & positively to customers
Ability to teach and train
Must be able to maintain confidentiality regarding patient, employee and company proprietary information
Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels
EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rights, Click Here OR ***************************************************************************************
Auto-ApplyFort Smith, AR - Plant Help Desk CAT Technician - 3rd Shift
Support specialist job in Fort Smith, AR
Bachoco Group is a leading multiprotein producer and one of the top ten largest globally, with over 38,000 employees. We offer a wide range of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, including farms, hatcheries, feed mills, and processing plants.
Join us and be part of our success!
Summary: Provide support for CA2 system and for the technology environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Primary support for IT related issues for CAT2 system.
CAT2 support is primary responsibility and other IT issues are secondary.
Works with KeyUsers for CAT2 system.
Works with maintenance employees to confirm scales, bird counters and other plant related equipment is working correctly to supply CAT2 information as needed
Configure and install client equipment for end users. Includes desktops, laptops, tablets, printers, scanners, MFPs, Desk phones, and cell phones.
Assists other areas of IT with the installation and troubleshooting of Servers, switches, routers, wireless access points, UPS, Access Control and Security Cameras.
Support various third-party vendors with plant specific computer systems.
Work with networking to replace or install network cable between offices and network cabinets.
Document hardware locations and configurations with IT inventory system.
Use Help Desk ticket system to track all support requests.
Review and document all changes or new processes in IT knowledgebase system.
Travel and work within office areas, poultry plant, and feed plant locations.
Requires a flexible schedule to support facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation.
Will need to work at plant when it is running outside of normal operation schedule.
Will be trained to use scissor lift to aid in support.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registration: Must have a valid driver's license and must be able to qualify for the company driver program.
Computer Skills: To perform this job successfully, an individual should have knowledge of all Microsoft Operating Systems, Microsoft Office and a very good understanding of PC, Printer and Networking hardware.
Other Qualifications: Performs all aspects of the job with little assistance from others. Demonstrates a positive and helpful attitude in all aspects of the position and is able to perform all help desk related tasks with minimal guidance. Makes an effort to stay current in the computer science field. Must have two or more years of experience in the help desk function before being considered for promotion to the next level. Complies with Bachoco USA policies and procedures.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
An Equal Opportunity Employer to include women, minorities, veterans and persons with disabilities.
*Notice to Third Party Recruitment Agencies: Please note that Bachoco USA and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco USA and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco USA.
Fort Smith, AR - Plant Help Desk CAT Technician - 3rd Shift
Support specialist job in Fort Smith, AR
Bachoco Group is a leading multiprotein producer and one of the top ten largest globally, with over 38,000 employees. We offer a wide range of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, including farms, hatcheries, feed mills, and processing plants.
Join us and be part of our success!
Summary: Provide support for CA2 system and for the technology environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
* Primary support for IT related issues for CAT2 system.
* CAT2 support is primary responsibility and other IT issues are secondary.
* Works with KeyUsers for CAT2 system.
* Works with maintenance employees to confirm scales, bird counters and other plant related equipment is working correctly to supply CAT2 information as needed
* Configure and install client equipment for end users. Includes desktops, laptops, tablets, printers, scanners, MFPs, Desk phones, and cell phones.
* Assists other areas of IT with the installation and troubleshooting of Servers, switches, routers, wireless access points, UPS, Access Control and Security Cameras.
* Support various third-party vendors with plant specific computer systems.
* Work with networking to replace or install network cable between offices and network cabinets.
* Document hardware locations and configurations with IT inventory system.
* Use Help Desk ticket system to track all support requests.
* Review and document all changes or new processes in IT knowledgebase system.
* Travel and work within office areas, poultry plant, and feed plant locations.
* Requires a flexible schedule to support facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation.
* Will need to work at plant when it is running outside of normal operation schedule.
* Will be trained to use scissor lift to aid in support.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registration: Must have a valid driver's license and must be able to qualify for the company driver program.
Computer Skills: To perform this job successfully, an individual should have knowledge of all Microsoft Operating Systems, Microsoft Office and a very good understanding of PC, Printer and Networking hardware.
Other Qualifications: Performs all aspects of the job with little assistance from others. Demonstrates a positive and helpful attitude in all aspects of the position and is able to perform all help desk related tasks with minimal guidance. Makes an effort to stay current in the computer science field. Must have two or more years of experience in the help desk function before being considered for promotion to the next level. Complies with Bachoco USA policies and procedures.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
An Equal Opportunity Employer to include women, minorities, veterans and persons with disabilities.
* Notice to Third Party Recruitment Agencies: Please note that Bachoco USA and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco USA and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco USA.
Nearest Major Market: Fort Smith
Computer Field Technician
Support specialist job in Fort Smith, AR
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support Techician
Support specialist job in Fort Smith, AR
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Mission Support Specialist
Support specialist job in Fayetteville, AR
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
Help
Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $63,163 to - $98,422 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 11 - 12
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Texarkana, AR
Eloy, AZ
Florence, AZ
Phoenix, AZ
Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
Camarillo, CA
El Centro, CA
Fresno, CA
Los Angeles, CA
Morgan Hill, CA
Redding, CA
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Santa Maria, CA
Stockton, CA
Alamosa, CO
Aurora, CO
Centennial, CO
Craig, CO
Durango, CO
Florence, CO
Frederick, CO
Grand Junction, CO
Hartford, CT
Dover, DE
Fort Myers, FL
Jacksonville, FL
Miami, FL
Miramar, FL
Orlando, FL
Plantation, FL
Pompano Beach, FL
Stuart, FL
Tallahassee, FL
Tampa, FL
Atlanta, GA
Folkston, GA
Lumpkin, GA
Savannah, GA
Tamuning, GU
Honolulu, HI
Cedar Rapids, IA
Des Moines, IA
Sioux City, IA
Boise, ID
Idaho Falls, ID
Twin Falls, ID
Broadview, IL
Chicago, IL
Rock Island, IL
Indianapolis, IN
Wichita, KS
Bowling Green, KY
Louisville, KY
Alexandria, LA
Baton Rouge, LA
Jena, LA
Lafayette, LA
New Orleans, LA
Oakdale, LA
Winnfield, LA
Burlington, MA
Baltimore, MD
Salisbury, MD
Scarborough, ME
Detroit, MI
Grand Rapids, MI
Fort Snelling, MN
Kansas City, MO
Saint Louis, MO
Strafford, MO
Gulfport, MS
Pearl, MS
Billings, MT
Cary, NC
Charlotte, NC
Greensboro, NC
Hendersonville, NC
Wilmington, NC
Grand Forks, ND
Grand Island, NE
North Platte, NE
Omaha, NE
Manchester, NH
Elizabeth, NJ
Mount Laurel, NJ
Newark, NJ
Albuquerque, NM
Chaparral, NM
Las Cruces, NM
Roswell, NM
Las Vegas, NV
Reno, NV
Batavia, NY
Buffalo, NY
Central Islip, NY
Champlain, NY
Malta, NY
New York, NY
Brooklyn Heights, OH
Cincinnati, OH
Westerville, OH
Oklahoma City, OK
Tulsa, OK
Eugene, OR
Medford, OR
Portland, OR
Lords Valley, PA
Philadelphia, PA
Philipsburg, PA
Pittsburgh, PA
Williamsport, PA
York, PA
Aguadilla, PR
Guaynabo, PR
Warwick, RI
Charleston, SC
Columbia, SC
Greer, SC
Sioux Falls, SD
Chattanooga, TN
Knoxville, TN
Nashville, TN
Alvarado, TX
Amarillo, TX
Anson, TX
Athens, TX
Austin, TX
Big Spring, TX
Conroe, TX
Corpus Christi, TX
Dallas, TX
Del Rio, TX
Edinburg, TX
El Paso, TX
Harlingen, TX
Houston, TX
Huntsville, TX
Karnes City, TX
Laredo, TX
Livingston, TX
Los Fresnos, TX
Lubbock, TX
Memphis, TX
Midland, TX
Pearsall, TX
Pecos, TX
Pflugerville, TX
Raymondville, TX
San Angelo, TX
San Antonio, TX
Taylor, TX
Waco, TX
Ogden, UT
Orem, UT
Saint George, UT
West Valley City, UT
Bowling Green, VA
Chantilly, VA
Harrisonburg, VA
Norfolk, VA
Richmond, VA
Salem, VA
Charlotte Amalie, VI
Saint Thomas, VI
Saint Albans, VT
Ferndale, WA
Richland, WA
Seattle, WA
Tacoma, WA
Yakima, WA
Milwaukee, WI
Charleston, WV
Cheyenne, WY
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
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As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
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Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-11:
Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as:
* Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics).
* Identifying and recommending solutions to a wide range of administrative problems.
* Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies.
* Preparing preliminary and finished reports and documents.
* Representing the office in dealings with vendors and personnel from administrative support organizations.
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.
Minimum Qualifications for GS-12:
Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as:
* Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables.
* Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports.
* Providing advice on a variety of administrative and management programs and procedures.
* Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions.
* Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01//2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Technical Expert - Wastewater Treatment
Support specialist job in Fayetteville, AR
Colorado - Remote; Dallas, TX; Denver, CO; Fayetteville, AR; Fort Worth, TX; Joplin, MO; Kansas City, MO; Lincoln, NE; Little Rock, AR; Loveland, CO; North Kansas City, MO; Oklahoma City, OK; Omaha, NE; Overland Park, KS; Phoenix, AZ; Springfield, MO; Tulsa, OK
**Company Description**
We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible.
Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us - and will continue to allow us - to grow. The result? Inspired people, amazing designs, and projects with purpose.
**Job Description**
Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner.
As a Wastewater Treatment Technical Expert, you will be responsible for mentoring, quality, technical excellence, and design reviews. The Technical Expert provides direction on design and development activities across the firm to improve or design new concepts and processes for services within the discipline, focusing on technical performance and production, technical innovation, and quality.
**Key Responsibilities:**
+ Serves as a subject matter expert for the firm, acting as an advisor internally and externally and elevating the level of technical capabilities related to wastewater treatment.
+ Provides firmwide direction, internal consultation, and services to clients in a specialized service or discipline integral to the firm.
+ Ensure all processes and systems comply with local, state, and federal regulations. Prepare and review compliance documentation and reports.
+ Maintains a reputation as a technical expert outside of the firm; writes papers, gives technical presentations, and/or regularly represents the firm in professional and technical societies.
+ Promotes efficiencies in producing quality work and ensures quality control standards are maintained.
+ Researches and analyzes wastewater-related data, trends, and emerging technologies to provide insights and recommendations internally and externally.
+ Builds and maintains relationships with key stakeholders and industry partners to stay informed of developments and to identify opportunities for collaboration.
+ May represent the firm on governing bodies of professional organizations to elevate the profession and the firm's brand.
+ Lead and manage water/wastewater treatment projects from conceptual design through to implementation. Prepare detailed project plans, budgets, and schedules.
_We have one current opening and will consider candidates located in any of our office locations or remote._
**Qualifications**
**You are passionate about:**
+ Working collaboratively with others.
+ Having ownership in the work you do.
+ Using your talents to positively affect communities.
**You bring to the team:**
+ Strong communication skills.
+ Ability to contribute and work well on a team.
+ Bachelor's degree in Engineering required. Master's degree in Chemical, Civil, Mechanical, or Environmental Engineering preferred.
+ Must be a licensed professional engineer (PE).
+ 12+ years of experience in water/wastewater process engineering.
+ Experience in AutoCAD, Revit, or other design software.
+ Strong technical background and experience in wastewater treatment, wastewater modeling, and regulatory compliance.
+ Experience in leading and mentoring others.
+ Innovative and proactive approach to problem-solving.
+ Strong organizational skills and attention to detail.
+ Commitment to continuous learning and professional development, including participation in professional organizations.
\#LI-RS1 #LI-Hybrid
**Additional Information**
Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we're here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.
As an Olsson employee, you'll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you'll:
+ Engage in work that has a positive impact on communities
+ Receive an excellent 401(k) match
+ Participate in a wellness program promoting balanced lifestyles
+ Benefit from a bonus system that rewards performance
+ Have the possibility for flexible work arrangements
**Please note:** The benefits listed above apply to full-time employees. If you're applying for an internship, you can learn more about internship-specific offerings and experiences at Olsson by visiting ********************************** .
Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status.
Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices.
For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** .
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Records Information Specialist
Support specialist job in Fayetteville, AR
Job Description
We are seeking a meticulous and detail-oriented Records Information Specialist to manage our company's information lifecycle. The successful candidate will be responsible for the systematic control of both physical and electronic records, from creation and maintenance to use, retention, and final disposition. This role is critical to ensuring our records are accurate, accessible, secure, and compliant with all relevant legal, regulatory, and corporate policies. You will serve as a key resource for employees on proper records management practices and will help drive the efficiency of our information systems.
Responsibilities
Develop and implement records management policies and procedures.
Maintain accurate and organized electronic and physical records.
Conduct regular audits of records management processes and systems.
Assist in the development of training materials and deliver training sessions for staff.
Ensure compliance with legal and regulatory requirements for records retention.
Analyze and improve current record keeping practices for efficiency.
Collaborate with various departments to identify information needs and access methods.
Requirements
Bachelor's degree in information management, library science, or a related field.
Experience in records management or a similar administrative role.
Strong organizational skills with attention to detail.
Familiarity with electronic records management systems and software.
Excellent communication skills, both verbal and written.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Knowledge of legal requirements related to information and records retention.
#hc210868
Customer Support Specialist I
Support specialist job in Fayetteville, AR
OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.
Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a 401(k) plan with robust employer matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.
**This position is for the following schedule, Monday - Friday; 12pm - 9pm**
JOB QUALIFICATIONS:
EDUCATION:
Requires high school diploma or equivalent
EXPERIENCE:
Two plus years' experience in customer service and/or technical support. Call center experience and providing reliable support to customers over the phone is a plus.
MAJOR JOB TASKS:
Supports all aspects of the subscriber experience, including but not limited to scheduling, billing, provisioning, troubleshooting, and providing outstanding customer service.
Promotes a positive subscriber experience through ongoing and effective employee/subscriber/contractor/vendor/partner communication.
Provide exceptional technical assistance to customers facing issues related to fiber-optic internet services, including connectivity, speed, and equipment-related problems.
Diagnose and troubleshoot technical issues, working towards a timely and effective resolution.
Communicate with customers professionally and courteously, while clearly explaining technical concepts to ensure customer satisfaction with the provided solutions.
Maintain detailed records of customer interactions, technical issues, and resolutions.
Collaborate with Tier I support and escalate issues to higher levels of support or other departments when necessary.
Review and prioritize incoming tickets based on urgency and impact on the customer's services. Use technical expertise to troubleshoot and diagnose the problem.
Stay updated on the latest technologies, products, and services related to fiber-optic internet.
Performs other duties as assigned to fulfill the objectives of OzarksGo and this position.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.
The Customer Support Specialist I may be required to perform any other duties assigned to fulfill the objectives of OzarksGo.
EXTERNAL RELATIONSHIPS:
Maintains great relations with vendors, contractors, subscribers, customers, and the general public in carrying out the responsibilities of this position.
OTHER REQUIREMENTS:
Operates standard office equipment including, but not limited to, voice terminal, computer terminal, personal computer, facsimile, copier, calculator, typewriter, computer printer, and credit card machine. Must have a valid driver's license without violation, which would prohibit insurability.
Effectively present information, orally and written. Requires efficient and accurate handling of money and applying money or credit to subscriber accounts. Ability to meet deadlines under pressure. Must be able to deal with a variety of people in varying situations with tact and diplomacy.
This position is performed in a call center environment; some irregular hours may be required. Normal workweek is 40 hours but must be available for call-out during emergency situations. Occasional day travel for training or various errands as needed to complete the responsibilities of the position may be required This position does rotate on and off an on-call schedule. Must be available for occasional scheduled after-hours training.
PHYSICAL REQUIREMENTS:
This position mainly requires sitting to complete work with a computer and telephone. Some walking and standing are also required, as well as occasional lifting and/or carrying and/or pushing/pulling of various items less than 10 pounds. Visual and audio acuity is essential to this position.
The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.
Mid-Level Contract Support
Support specialist job in Fayetteville, AR
Job DescriptionDescription:
The Mid-Level Contract Support Specialist manages cradle-to-grave acquisition tasks, ensuring all procurement actions comply with the FAR, VAAR, and the agency's internal procedures.
Requirements:
Develop and review acquisition plans, market research, and cost/price analyses.
Prepare solicitations, modifications, and award documentation.
Draft Statements of Work (SOW), Performance Work Statements (PWS), and IGCEs.
Support source selection documentation and evaluation activities.
Monitor post-award performance and advise on contract administration.
Provide acquisition guidance to technical and program personnel.
Qualifications
Education: Bachelor's degree or 24 semester hours in business, finance, law, or related disciplines.
Experience: Minimum of three (3) years of federal acquisition experience within the last five (5) years.
Skills: Knowledge of FAR/VAAR lifecycle, analytical skills, and proficiency in eCMS, FPDS-NG, and CPARS.
DJS Financial Services is committed to equal employment opportunity and fair pay. We comply with all applicable federal and state laws governing nondiscrimination in employment and pay transparency. We encourage applicants from diverse backgrounds to apply and prohibit discrimination on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, or veteran status. Pay is commensurate with experience and location.
Mid-Level Contract Support
Support specialist job in Fayetteville, AR
The Mid-Level Contract Support Specialist manages cradle-to-grave acquisition tasks, ensuring all procurement actions comply with the FAR, VAAR, and the agency's internal procedures.
Requirements
Develop and review acquisition plans, market research, and cost/price analyses.
Prepare solicitations, modifications, and award documentation.
Draft Statements of Work (SOW), Performance Work Statements (PWS), and IGCEs.
Support source selection documentation and evaluation activities.
Monitor post-award performance and advise on contract administration.
Provide acquisition guidance to technical and program personnel.
Qualifications
Education: Bachelor's degree or 24 semester hours in business, finance, law, or related disciplines.
Experience: Minimum of three (3) years of federal acquisition experience within the last five (5) years.
Skills: Knowledge of FAR/VAAR lifecycle, analytical skills, and proficiency in eCMS, FPDS-NG, and CPARS.
DJS Financial Services is committed to equal employment opportunity and fair pay. We comply with all applicable federal and state laws governing nondiscrimination in employment and pay transparency. We encourage applicants from diverse backgrounds to apply and prohibit discrimination on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, or veteran status. Pay is commensurate with experience and location.
HVAC Controls - Building Systems Specialist II
Support specialist job in Fayetteville, AR
About Us
At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.
We believe in growth-not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.
Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.
Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values-they are the pillars of our continued success.
Overview
The Technical Services Building Systems Specialist II (BSS II) is skilled member of the Technical Services (TS) team, with a strong technical background in building automation, HVAC, commissioning, or test and balance. The BSS II is responsible for evaluating, programming, optimizing, and testing the operation of new and existing building systems both on-site or remotely. The role requires the ability to plan, document, and conduct work requiring judgement as well as working independently with minimal direction. The primary expectation for the role is to produce optimized energy and project outcomes for retro-commissioning (RCx) and relevant new construction commissioning (Cx) scopes with a solutions based approach and mind set. . Additionally, the BSS II will collaborate with project delivery team including: construction management, facilities management, engineers, and trade partners to fulfill the essential duties and responsibilities of the position.
Responsibilities
• Perform assigned duties in accordance with ENFRA policies, procedures, safety guidelines.
• Documentation, collaboration, and communication regarding activities, technical issues, and solutions development to project delivery team and Team Manager on a regular basis.
• Execute and complete assigned tasks and deliverables in a timely manner.
• Participate in site surveys, documentation review, and due diligence activities to determine facility conditions and develop energy conservation measures.
• Participate in design and submittal reviews of new construction scope as part of the commissioning process.
• Actively utilize the CxAlloy software to document assigned new construction commissioning scopes.
• Develop pre-functional checklists and functional performance tests in CxAlloy
• Development of technical reports and project observations to the project delivery team to support solutions development and understanding of progress, system operation, on-site conditions, and other required building information.
• Implement energy conservation measures independently and/or in collaboration with project delivery team partners, such as facilities staff or trade partners, whenever required.
• Review pre-functional checklists and compare to actual site conditions when required.
• Troubleshoot, optimize, and modify building system programming when necessary to implement energy conservation measures.
• Troubleshoot, address and recommend solutions related to building system integration and networking.
• Utilize test instrumentation to troubleshoot, verify, and optimize building system operation.
• Oversee and execute functional performance tests as part of the acceptance of construction scope.
• Provide on-site supervision of trade partners and sub consultants when required.
• Work with project delivery team partners to ensure implemented energy conservation measures and building system programming are well documented, understood, and archived on-site and in ENFRA storage systems designated for the project.
• Maintain awareness of energy performance for assigned scopes through the duration of the project . Collaborate with the project team to ensure performance targets are met and maintained.
• Ensure issues are properly identified, communicated, tracked, assigned to, and addressed by the appropriate delivery team members and partners
• Assist with the resolution of issues, including proposing solutions to the project.
• Proactively address and escalate as required, impediments to achieving project outcomes and scope completion with the team manager and director.
• Adhere to and exemplify IS Delivery and Technical Services process guidelines and SOPs.
• Uphold ENFRA organizational core values.
• Other duties as assigned.
This position is Full-Time, Exempt, and reports to Technical Services Team Manager.
Qualifications Required Education, Experience, and Qualifications
• Associates Degree or equivalent, in HVAC, Energy Management, Building Automation or related technical field.
• +7 years of commissioning or related field experience with mechanical, electrical, building automation systems, programming, or building operation management experience.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Attention to safety.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work with minimal or limited information
• Self directed or able to work with limited direction
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Competency with Cloud Based commissioning software platforms.
Preferred Education, Experience, and Qualifications
• Commissioning Certification from ACG, BCxA, ASHRAE.
• AEE Energy Manager in Training (EMIT) or Certified Energy Manager (CEM) certification
• Building automation systems design and programming experience
• Certifications in various building automation systems platforms such as Siemens Insight or Desigo, JCI Metasys Extended Architecture, Schnieder Ecostruxure BSO, Trane, Niagara, Distech
Travel Requirements
• 50% of time will be spent traveling to job site(s)/ office locations
Physical/Work Environment Requirements
• The work takes place in both office and on-site environments
• Prolonged periods of sitting at a desk and working on a computer.
• Ascending and descending ladders, stairs, scaffolding, ramps, and/or poles.
• Climbing stairs.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Repeating motions that may include the wrists, hands and/or fingers.
• Low/high indoor temperature.
• Outdoor elements such as precipitation, heat, cold, and/or wind.
• Noisy/quiet environment.
• Light work that includes adjusting and/or moving objects up to 20-50 pounds.
Pay Range USD $24.28 - USD $32.44 /Hr.
ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.
Auto-ApplyCustomer Service Sales Support Specialist I
Support specialist job in Fort Smith, AR
Job Description
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity for a Customer Service Sales Support Specialist I based in Fort Smith, AR.
POSITION SUMMARY
Deliver professional customer service during all customer interactions regarding new natural gas service requests, changes to existing gas service and other general customer service interactions. Provide ongoing support to Sales Team during new service installation and conversion process. Provide support required by customer service teams or general policy and procedures as approved by the State Public Service Commission.
PRIMARY DUTIES AND RESPONSIBILITIES
Process new service requests and modifications accurately, ensuring compliance with regulations and timely completion.
Assist Sales Team by researching, gathering information, and updating Customer Information System.
Communicate with customers across various channels (phone, email, chat) to handle inquiries, requests, and policy-related issues effectively.
Utilize Customer Information System and other resources to research, analyze, and resolve service-related matters promptly.
Serve as a liaison between internal teams and customers to align service expectations and facilitate communication.
Manage city and state inspections for new service installations to ensure regulatory compliance.
Support team success by completing tasks promptly, promoting professionalism, and fostering continuous improvement.
Maintain positive relationships with stakeholders to streamline communication and monitor order completion.
Monitor installation processes and take necessary actions to ensure timely completion.
Provide support for various organizational functions and initiatives as required.
Collaborate with technical teams to maintain accurate customer information for operational efficiency.
EDUCATION AND WORK EXPERIENCE
2-3 years customer service experience required.
Demonstrated ability to resolve issues with a high degree of professionalism.
College degree preferred and/or equivalent work experience.
High school diploma, general education degree or equivalent required.
KNOWLEDGE, SKILLS, ABILITIES
Must be able to perform job duties in customer service,
Must be able to handle interactions through multiple forms of contact (inbound/outbound phone calls, email, chat etc.),
Experience in Microsoft Word, Excel, and Outlook required.
Ability to utilize Customer Information Systems and other applications.
Must be team oriented.
Excellent interpersonal skills, including strong listening skills and the ability to communicate effectively both verbally and non-verbally.
Proficient stress management skills to remain calm and composed under pressure while handling customer inquiries or resolving issues.
Must be able to maintain positive relationships with customers, builders, real estate agencies, field service personnel, sales team members, inspectors, and regulatory authorities.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.
IT Service Technician III
Support specialist job in Fayetteville, AR
As a key member of the IT team, the IT Service Technician III role provides advanced IT user support, account setup, and administration of various IT systems for all Rausch Companies business units and team members. This in-office role reports directly to the SVP of Technology & People, is critical to the efficient operation of the business, and requires regular interaction with all levels of personnel in the organization.
Duties & Responsibilities:
Provide onsite and remote IT support as required for company personnel
Provide effective communication for issue resolution with company personnel
Maintain and improve IT standard operating procedures (SOPs) relating to areas of ownership
Participate in the testing, implementing, maintaining and controlling of PC/LAN systems
Provide technical assistance for cybersecurity and phishing prevention and remediation
Participate in on-call rotation to provide after-hours support (as needed)
Support the company's remote access tools, like SonicWall VPN, to ensure secure connectivity
Perform new hire credential and security set up
Perform imaging and set up of devices, such as laptops, iPads, and iPhones
Respond to IT helpdesk support tickets in accordance with established SLAs and close out completed tickets in a timely manner- maintaining a clean and orderly ticketing system
Track and manage the usage of software licenses
Maintain inventory of IT assets (ex: laptops, desktops, mobile devices)
Assist with managing active directory, group policy, and system updates in coordination with System Admin
Administer cloud-based services, such as Microsoft 365
Management of endpoint security (ESET) including deployment, configuration, monitoring, and incident response
Create and program employee ID badges
Other duties as assigned
Requirements
Qualified candidates should possess a minimum 3+ years of recent, professional, hands on and over the phone technical support experience
Excellent Customer Service skills (genuine desire to help customers with issues)
Strong team player working on both shared and individual assignments
Technically minded with a focus on customer service
Experience with malware and virus removal
Candidates must have in depth knowledge of the Windows OS (Win10, Win11)
Strong PC hardware troubleshooting/repair skills (preferably on HP and/or Dell devices)
Ability to troubleshoot common issues with mobile devices (iPhones and iPads)
Ability to manage user accounts, group, OUs through Microsoft Active Directory
Experience with problem ticket management systems
Proven experience with assessing the severity of reported issues and juggling multiple high priority support tickets
Perform daily operations to maintain business functions
Preferred Qualifications:
A+, Network+, or MCP Certifications are a plus
Associate's Degree or Bachelor's degree in Information Technology or comparable IT support experience
Previous experience in a technical support position in a fast-paced environment
Previous customer service experience
A strong dedication to quality customer service and a working knowledge of enterprise-wide service delivery procedures
Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access
Strong verbal and written interpersonal and communication skills
Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
Physical Demands
Lifting up to 20 pounds occasionally and frequently moving small objects
Frequently sitting for long periods of time
Walking or standing occasionally
This position works mostly indoors going outdoors may be frequently required
Must have manual use of hands and vision to use computer constantly
Employee Benefits
Medical Insurance - PPO and HDHP Options
HSA - with eligible HDHP
Dental and Vision Insurance
401(k) - includes company match of up to 5%
Generous Paid Time Off (PTO)
Paid Maternity and Paternity Leave
Adoption Assistance and Leave
Tuition Assistance
And More!
Assistive Technology Professional
Support specialist job in Fayetteville, AR
Job DescriptionDescription:
Your Expertise Can Change Lives; and We'll Reward You for It
Assistive Technology Professional (ATP) - Complex Rehab & Mobility Specialist Fayetteville AR | $50,000 - $200,000+ |
If you're an Assistive Technology Professional who's built a career helping people reclaim independence through custom mobility solutions, this is the kind of role you don't scroll past.
Our Denver-based Complex Rehabilitation Technology (CRT) team is growing and we're looking for an ATP who is just as comfortable in a wheelchair fitting clinic as they are building lasting relationships with clients, therapists, and referral partners.
· Income Potential: Earn from $50K to over $200K with base + incentives. We reward skill, effort, and results.
· Client Impact: See the direct difference your expertise makes every day in the lives of people who count on you.
· Autonomy + Support: You'll have the independence to manage your accounts, plus a team that has your back.
We're looking for:
· RESNA ATP Certification (Required)
· Proven ability to develop and retain client & referral relationships.
· Verifiable history in providing outstanding mobility and seating outcomes for individuals with significant disabilities
· A mix of clinical skill and business development mindset.
Requirements:
Key Responsibilities
Evaluate client needs with therapists, physicians, and caregivers to recommend the best solutions for custom wheelchairs, seating systems, and adaptive equipment.
Configure, fit, and deliver custom wheelchairs, power mobility devices, and adaptive equipment.
Help to develop and train technicians to know your thought processes on configuration and delivery, to best support your business
Procure, develop, and retain client and referral partnerships to grow your business pipeline.
Provide follow-up training, service, and adjustments to ensure optimal outcomes.
Maintain compliance with RESNA ATP standards and all industry regulations.
Qualifications
RESNA Assistive Technology Professional (ATP) Certification (Required)
Proven success in acquiring and retaining clients and referral partners.
Verifiable experience in Complex Rehab Technology sales and service.
Excellent communication, problem-solving, and client service skills.
Benefits
Medical, Dental, Vision
401(k) Retirement Plan
Life Insurance
Paid Time Off (PTO)
Relocation assistance for the right candidate
Performance-based incentive program
Apply today to bring your ATP expertise to a team where you can help people regain independence while building a rewarding career.
IT Support Technician
Support specialist job in Ratcliff, AR
Job DescriptionSalary: Based on Experience
Join our compassionate team at RVPCS - If troubleshooting is your superpower, this is your next job!!
Job Type:Full-time - Monday - Friday
Pay:will be based on experience
Expected hours: 40 hours per week
General Responsibilities:
The IT Support Technician will troubleshoot and maintain the organization's network systems.
**Safety Sensitive**
Reports To: IT Systems Manager
Essential Functions:
Maintains network systems, installs new hardware, modifies existing hardware, and maintains related network software and applications.
Installs and maintains peripheral devices, including printers, hubs, routers, and other equipment.
Communicate with end users to understand and troubleshoot problems.
Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
Maintains email and intranet services, adding and removing users and accounts.
Collaborates with the network administrator to review and analyze hardware and software needs; recommends changes.
May be required to work on-call or long hours in case of network malfunction.
Performs other duties as assigned.
Education/Experience:
At least 3 years of experience in network maintenance and user technical support preferred.
A+, Network+, and/or similar certifications are highly preferred.
Associate's degree in computer science or equivalent experience preferred.
Required Skills/Knowledge/Abilities:
Excellent interpersonal and customer service skills.
Basic understanding of existing network programs and capabilities.
Excellent workstation and network troubleshooting skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at a time.
RVPCS is an Equal Opportunity/Affirmative Action employer. - "
This position is governed by mandated Federal and State regulations and the policies and procedures of River Valley Primary Care Services, Inc."
Benefits:
403(B) - Retirement
403(B) Matching - 5% max
AD&D Insurance
Medical, Vision, and Dental Insurance
Employee Assistance Program (EAP)
Employee Discounts
Flexible Spending Account
Life Insurance
PTO
Poultry Specialist I
Support specialist job in Sallisaw, OK
We are looking for responsible, qualified and experienced candidate for the post of Poultry Specialist. This job will be Responsible and accountable for supervising all aspects of contract farms.
Job Description:
Supervising all aspects of contract farms Resolving contract grower conflicts Bio-security, strain security, animal welfare and health & safety are major responsibilities Assisting with placements, vaccinations, and disinfection May perform other tasks as deemed necessary by supervisor Job Qualifications: BS in Poultry Science or related field (preferred) Basic computer skills Ability to calculate feed, manage and weigh birds, prioritize work schedules, solve problems relating to growth, performance, etc Ability to work flexible hours including some weekends - on call 24 hours a day Must be self-motivated with ability to perform tasks with accuracy and efficiency Good communication, organizational and interpersonal skills Team oriented Current driver's license Two years of poultry experience preferred We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyTo-Go Specialist
Support specialist job in Alma, AR
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
Our hospitality doesn't stop at the table, it goes wherever our guests are. As a To-Go Specialist, you'll thoughtfully take orders and double-check every detail, making sure guests experience the goodness of country hospitality wherever they're headed. This is a fast-paced, guest-facing role - and a tipped one, too - because great service deserves a little something extra!
So if you're someone who….
Has a team-first mindset
Can juggle a few things at once
Has a knack for details
Brings a positive attitude
… we've got an apron just for you!
No restaurant experience? No worries. We'll teach you everything you need to know.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
Auto-ApplyFuture Support Positions
Support specialist job in Tahlequah, OK
QUALIFICATIONS:
Knowledge:
Must be pleasant, neat, and clean. Must maintain composure and remain congenial with our patrons, the public, district staff, and administration.
Skills:
.
Machines/Equipment:
Varies with position.
ESSENTIAL JOB FUNCTIONS:
Varies with position.
Other duties as assigned by supervisor/director.
SUPERVISOR: VARIES WITH POSITION
Heavener, OK - Plant Help Desk Technician (3rd Shift)
Support specialist job in Heavener, OK
Bachoco Group is a leading multi-business and multiprotein producer, and one of the top ten largest globally, with over 40,000 employees. We offer a wide portfolio of products, including chicken, eggs, pork, beef, pet food, and more. Through Bachoco USA, we deliver high-quality chicken products to the U.S. market, serving retail, food service, and national accounts through our fully integrated operations, which include farms, hatcheries, feed mills, and processing plants.
Join us and be part of our success!
Work Schedule: Monday - Friday, Saturdays as needed (11:00pm-8:00am)
Summary: Provide support for the technology environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
* Configure and install client equipment for end users. Includes desktops, laptops, tablets, printers, scanners, MFPs, Projectors, TVs, Desk phones, and cell phones.
* Assists other areas of IT with the installation and troubleshooting of Servers, switches, routers, wireless access points, UPS, and Security Cameras.
* Support various third-party vendors with plant specific computer systems.
* Replace or install network cable between offices and network cabinets.
* Troubleshoot all issues with client devices and software including Windows OS, Microsoft Office products, and various software applications.
* Routinely upgrade software and operating systems with latest security patches.
* Document hardware locations and configurations with IT inventory system.
* Use Help Desk ticket system to track all support requests.
* Review and document all changes or new processes in IT knowledgebase system.
* Travel and work within office areas, poultry plant, and feed plant locations
* Requires a flexible schedule to support facilities in production 24/7 as well as to participate in an on-call 24/7 support rotation.
* Will be trained to use scissor lift to aid in support
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registration: Must have a valid driver's license.
Computer Skills: To perform this job successfully, an individual should have knowledge of all Microsoft Operating Systems, Microsoft Office and a very good understanding of PC, Printer and Networking hardware.
Other Qualifications: Performs all aspects of the job with little assistance from others. Demonstrates a positive and helpful attitude in all aspects of the position and is able to perform all help desk related tasks with minimal guidance. Makes an effort to stay current in the computer science field. Must have two or more years of experience in the help desk function before being considered for promotion to the next level. Complies with Bachoc USA's policies and procedures.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to risk of radiation. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.
An Equal Opportunity Employer to include women, minorities, veterans and persons with disabilities.
* Notice to Third Party Recruitment Agencies: Please note that Bachoco USA and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Bachoco USA and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Bachoco USA.
Nearest Major Market: Fort Smith
Nearest Secondary Market: Oklahoma