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Technical Specialist (Perimeter R184)
Apple 4.8
Support specialist job in Atlanta, GA
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail3
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
### Application Link
*********************************
$104k-137k yearly est. 1d ago
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Technical Success Specialist
Airlock Digital
Support specialist job in Atlanta, GA
Who Are We? Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware. With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.
What We are Looking For:
As a Technical Success Specialist (TSS), you will be crucial in managing and supporting our self service customer segment. This role focuses on driving customer satisfaction, product adoption, and retention through scalable, low-touch engagement strategies. You will ensure customers achieve value from our solutions while proactively addressing their needs through targeted intervention, interaction, and automation.
Key Responsibilities:
Act as the primary point of contact for relevant customers, delivering timely responses and guidance via email, or self-service channel
Drive product adoption by developing and sharing resources, including tutorials, guides, and best practices.
Analyse portfolio customer data to intervene and engage with 'At Risk' customers
Proactively reach customers through lifecycle campaigns to ensure continuous engagement and satisfaction.
Demonstrate a deep understanding of Endpoint cybersecurity products and services to communicate value to customers effectively
Collaborate with customers to define their business objectives and align them with Airlock Digital software solutions.
Understand the customer's desired outcomes and develop strategies to drive maximum value from our solutions.
Identify unmet needs and customer pain points by deeply understanding our customers' needs and feedback. This information will be fed into our product roadmap.
Ensure alignment with customers on objectives, as well as on performance and satisfaction metrics.
Identify, develop & implement workarounds to bridge product issues or limitations to achieve customer outcomes.
Support the development and implementation of customer service standards & best practices with customer feedback.
Work across our business to represent the 'voice of the customer' in internal meetings (e.g., feature review and prioritisation, support improvements, etc).
Develop and maintain strong relationships with key stakeholders within customer organisations.
Required Skills & Qualifications:
+3 years' experience in a similar role, preferably in Cybersecurity.
Passion for IT/cyber security.
Motivated by continual learning and improvement.
Possesses an exceptional customer service ethic.
A proactive problem solver.
Quickly establish rapport with others.
Communicate clearly both verbally and in writing.
Demonstrated ability to manage and grow large enterprise accounts, delivering exceptional customer satisfaction and business outcomes.
Strong strategic thinking and problem-solving skills, with the ability to navigate complex customer environments and identify solutions.
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels of an organisation.
Results-driven mindset focusing on driving customer success and achieving business goals.
Technical proficiency and the ability to understand and articulate software solutions.
What We Offer:
We don't think money is everything, but we know it is an important part of your decision to apply for a role. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
Flexible Work Environment, Hybrid or Remote - Time Off - Paid Volunteering Time - Birthday Leave - Paid parental Leaves - Home Office Allowance
Our Commitment:
We believe in supporting our team members both personally and professionally. Named one of the Australia's Greatest Places to Work and 5th best technology company for 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work.
We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a National Police Check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you
$73k-111k yearly est. 1d ago
Manager, PEPI - Software & Tech M&A (Open to all US locations)
Alvarez & Marsal 4.8
Support specialist job in Atlanta, GA
Alvarez & Marsal Private Equity Performance Improvement
Manager, Software Product and Tech Diligence
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
The Team
A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving upper middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. The companies we serve are upper middle market in the $50 million to $1 billion plus range.
Our PEPI services include:
Merger Integration & Carve-outs
IT- pre-acquisition diligence
IT- post-acquisition implementations and integration
Interim Management
Commercial Due Diligence/Strategy
Rapid Results
Supply Chain
CFO Services
How you will contribute
We bring a structured and disciplined approach to create and capture value. We provide private equity buyers and their portfolio companies with a broad continuum of knowledge and tools for mergers, acquisitions, carve-outs, joint ventures and alliances.
The team works across the full spectrum of the deal lifecycle from pre-deal technology, operational and synergy reviews, through 'Day-1' planning, to post-deal implementations. Our services include due diligence (software product and tech, IT and operational), merger integration / carve-out planning and execution, transition service agreement negotiation & governance, ERP implementations, IT operations & cost reduction, and enterprise architecture.
The PEPI IT group is a growing business targeting high growth in the next two to four years. We offer excellent opportunities for career advancement and build leadership skills. The leadership team is focused on providing development opportunities, training and exposure to international business assignments.
Manager:
We are seeking individuals that can be part of a team that conducts software product and technology due diligence assessments on target organizations for private equity clients and their portfolio companies. In this role, managers conduct software product and technology assessments focused on the following key areas: product features / functionality and product roadmaps; technology and architecture; intellectual property and open source; R&D organization and processes, including the software development lifecycle; R&D OpEx and CapEx expenditures; and hosting infrastructure
These assessments will be conducted across the following types of engagements:
Pre-acquisition, buy-side software product and tech due diligence.
Pre-transaction, sell-side software product and tech due diligence.
Pre-acquisition, synergy and cost take-out assessment, related to software product and tech, for roll-up and tuck-in acquisitions.
Post-acquisition, software product and tech related value creation and performance improvement, working with the recently acquired target or an existing portfolio company.
A manager will have several roles on the engagement team including:
Actively participate in key target and client interactions, including interviews, interim updates, final readouts and any follow-ups.
Develop and manage the data request list that identifies key data, artifacts, and documentation required from the target for the assessment; includes managing related interactions with the bankers managing the process and the client.
Conduct detailed analysis of the target across all areas of assessment, focusing on quantitative and qualitative data gathering, organizing, and analysis.
Summarize key insights into client-ready exhibits, pages, sections of the interim and final deliverables.
Ensure the quality of deliverables and effectively manage the day-to-day relationships to ensure exceptional performance.
Supervise and mentor junior staff
Qualifications:
5-8 years of professional consulting or relevant industry experience, with a minimum of five years consulting to the tech industry or specializing in software/tech-enabled services product management or software development.
Desired - experience working for or with private equity sponsors, portfolio companies, or related transaction / product and tech due diligence experience.
Exemplary communication skills, both oral and written, including proven ability to directly develop and deliver executive-level, client-ready written communication materials, including interim updates and final deliverables.
Demonstrated track record working with business leaders (directors and above) as well as private equity deal staff.
Excellent fact-gathering and analytical skills, including quantitative and qualitative analysis.
Previous software / product experience, either in a software organization or related advisory experience from a top-tier strategy firm, leading specialist, niche advisory firm, or Big-4 consultancy.
Demonstrated ability to translate tech insights into commercial implications.
Bachelor's degree required, with a major in Computer Science, Engineering, Economics or another highly analytical and rigorous field.
Flexibility to travel at least 75% of time.
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Benefits Summary
Full-time Positions and Part-time Positions Over 30 hours
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click Work Well. Live Well. for more information regarding A&M's benefits programs.
The salary range is $125,000 - $190,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.
A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-CP1
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
$125k-190k yearly 1d ago
FIELD SERVICE SPECIALIST
Vantive
Support specialist job in Atlanta, GA
The Field Service Specialist at Vantive is responsible for installation, repair, preventive maintenance, and training on electro-mechanical medical devices in clinical settings. This role demands strong technical troubleshooting skills, customer interaction, territory management, and adherence to safety and quality standards. The position requires frequent travel, autonomous work, and effective communication to ensure equipment performance and customer satisfaction in the healthcare industry.
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
The Field Service Technician is a key customer facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Technicians are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.
Essential Roles and Responsibilities
Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols.
Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills.
Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments.
Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly.
Plan and order necessary parts for service and maintenance, maintaining proper inventory control.
Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction.
Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.
Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices.
Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges.
Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed.
Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies.
Manage travel to clinical and stakeholder sites for technical support, training, and meetings.
Demonstrate interpersonal skills that embrace Vantive's cultural values of Care, Own it, Trust and Innovate.
Perform other duties as assigned.
Required Qualifications
Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards.
Demonstrated ability to work independently to effectively manage assigned territory.
Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
Excellent verbal and written communication skills required.
Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).
Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids.
Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required.
Valid driver's license required.
Demonstrates alignment with Vantive's cultural values: Care, Own it, Trust, and Innovate.
Experience and Education
Associate's degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field
OR associate's degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience.
OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience.
OR completion of a U.S. military electrical or electrical biomedical equipment technology program.
Previous field service experienced is strongly preferred.
We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $60,000 - $75,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
US Benefits at Vantive
This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan ("Aon PEP"), Vantive's 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive's US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive
Equal Employment Opportunity
Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Keywords:
field service specialist, medical device maintenance, biomedical engineering, electro-mechanical troubleshooting, healthcare equipment repair, preventive maintenance, clinical service technician, customer training, territory management, technical support
$60k-75k yearly 1d ago
Legal Intake Specialist
Freeman Mathis & Gary, LLP
Support specialist job in Atlanta, GA
Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an Legal Intake Specialist to join our Atlanta office. The Legal Intake Specialist spends most of the workday reading, writing, cross referencing, checking and validating information. The Legal environment is a fast-paced and deadline driven, so working with a sense of urgency is a must. Ideal candidates are tech savvy and able to quickly learn and adapt to new systems and processes. An assertive communication style and solid written/verbal communication skills are required. The Legal Intake Specialist communicates frequently with attorneys, either in writing or in-person. Proficiency in Microsoft Office is required. The hours for the position are generally from 9am to 6pm in the office.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Job Responsibilities and Essential Duties
Works within Upfront (SAP billing system) each day to ensure matters are opened properly in accordance with FMG standards
Communicates efficiently and concisely with Legal Assistants and Attorneys regarding possible issues related to the matter opening process and follow up with obtaining complete and accurate information
Works proactively, with a systems mindset, to eliminate conflict issues down the line
Inputs new client information and works quickly and accurately to get case matter numbers assigned so that the attorneys can begin billing time to those matter numbers
Cross references insurance carrier guidelines and attorney correspondence with clients to ensures assigned case rates are correct, update rates on existing matters as necessary
Clearly and quickly communicates the pertinent details of a case, upon request
Closes requested matters, monitors supplemental party request filings
Drafts, responds, and communicates with potential clients when necessary
Evaluate each intake workflow in Upfront (SAP billing system) and take an analytical approach to each submission to ensure accuracy and completeness
Asks thoughtful questions regarding the facts provided in Upfront ensuring that the information provided is in alignment with the system's requirements
Work with Conflicts and Billing Teams to ensure matters are being maintained as required.
Ability to build relationships with people in various departments, including Attorneys, Management and Staff to ensure proper outcomes
Other duties as assigned
Requirements
Accuracy and attention to detail is essential along with an understanding of how the role affects the overall system and legal process
Ability to multi-task, prioritize and effectively manage a busy desk
Proficiency in data entry, processing, researching, cross-referencing and validating data
Ability to produce accurate work in fast-paced environment with strict deadlines
Maintains a courteous and professional demeanor, with a positive attitude
Exceptional written and communication skills, track record of error free communication
Ability to work with and maintain confidential and sensitive information
Demonstrates consistent focus and when managing repetitive tasks
Excellent critical thinking and problem-solving skills, thinks things through before acting
Experience in initial case management duties such as setting up initial files, entering data, and obtaining additional information when necessary
Comfortable with navigating and exploring new computer systems- computer literate
Ability to learn quickly and can solve problems or navigate in unfamiliar systems with little instruction.
Education and Experience
Bachelor's Degree Required- Degree in Library Science, or other Data Management and research focused degree programs are preferred, Business Administration Degrees considered
Computer savvy and experience with Microsoft Office (Word, Excel, Teams, etc.) required
Experience using an SAP based system with conflict or billing software experience a plus
Knowledge of the administrative legal process in the insurance defense space a plus
Experience providing excellent customer service and understands good customer service principles
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
$25k-36k yearly est. 1d ago
Treasury Solutions Support Specialist
Renasant Bank 4.3
Support specialist job in Atlanta, GA
Job ID 2026-14997
The Treasury Solutions SupportSpecialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability
Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions
Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database
Ensure that all relevant parties are updated frequently through the core system or CRM
Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource
Ensure any follow-up needed is provide timely
Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided
Display patience and empathy in handling tough cases and/or difficult clients
Gather and document client feedback for sharing with the Product and Sales teams
Engage in continuous self-performance evaluation and self-training projects
Stay current and knowledgeable on all Treasury Solutions products and services
Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs
Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX
Flexibility with work schedule, including possible nights and weekends
Adhere to regulatory guidelines for customer authentication and product disclosures
Maintain confidentiality and security of customer information according to regulatory guidelines and company policies
Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances
Perform other related duties as assigned
Qualifications
A high school diploma or equivalent; Bachelor's degree is preferred
At least three years' banking experience with at least 1 year in a client facing role
A proven track record of understanding the client needs and delivering exceptional client service consistently
Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders.
Excellent customer service skills
Strong analytical and problem solving skills
Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box"
PC Proficiency with various systems and software, including but not limited to Microsoft Office products
Must be able to:
Work and collaborate with others as a team at all levels
Multitask effectively
Organize and prioritize tasks to achieve goals
Perform role with minimal supervision
Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges
Ability to understand and apply policies and procedures of federal/state regulations
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$31k-38k yearly est. 2d ago
Specialist, IT Internal Audit
Ciena 4.9
Support specialist job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to make a meaningful impact by evaluating and enhancing risk management, operations, and governance processes? At Ciena, we are committed to innovation, collaboration, and excellence. We are seeking a talented IT Audit Specialist to join our Internal Audit team, where your expertise will contribute to shaping our control environment while supporting the Audit Committee and management. This role offers a dynamic blend of individual and team leadership responsibilities, with opportunities for domestic and international travel up to 10%.
How You Will Contribute:
Plan, manage, and execute complex IT-related, Sarbanes-Oxley, and operational audit projects in alignment with the Institute of Internal Auditors (IIA) Professional Practices Framework.
Conduct or lead IT risk assessments, developing detailed audit programs and tests using industry-standard models such as COSO, NIST, COBIT, and ITIL.
Enhance audit testing techniques by leveraging artificial intelligence (AI), data analytics, and continuous monitoring/auditing tools.
Perform IT audits to ensure compliance with regulations, cybersecurity standards, policies, and procedures, while identifying opportunities for operational improvement.
Oversee audit engagements, ensuring timely execution, milestone achievement, and high-quality documentation of fieldwork.
Evaluate internal control environments, assessing the efficiency and effectiveness of IT processes and systems.
Draft concise, accurate, and fact-based audit reports, identifying deficiencies and recommending actionable improvements.
Collaborate across all organizational levels to secure management commitment for issue resolution and advise on risk and control evaluations for new or revised processes.
The Must Haves:
Bachelor's degree in Information Systems, Computer Science, or a related discipline (MBA preferred).
5-6 years of IT-related internal or external audit experience (Big 4 experience preferred).
In-depth knowledge of IT operations, networks, applications, cybersecurity, and Active Directory.
Proficiency in Sarbanes-Oxley IT General Computer Controls, COSO, ISO 27001, COBIT, NIST, and ITIL models.
Familiarity with data analytics, automation, and AI technologies for audit purposes.
Strong interpersonal, oral, and written communication skills combined with excellent analytical capabilities.
Professional certifications such as CISA, CISSP, CIA, CISM, or ISO 27001 audit experience preferred.
Nice to Haves:
Familiarity with Oracle or similar ERP systems and Oracle/SQL databases.
Experience with audit tools like Onspring and AuditBoard.
Knowledge of cloud and outsourced vendor risks, controls, and audit approaches.
Vendor audit experience and understanding of AI testing techniques and tools.
Highly ethical, team-oriented, inquisitive, and logical with a self-directed problem-solving mindset.
Pay Range:
The annual pay range for this position is $81,600 - $120,000.
#LI-SG
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
Not ready to apply? Join our Talent Communityto get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$81.6k-120k yearly 4d ago
Technical Support Specialist (NE)
Syncreon 4.6
Support specialist job in Fairburn, GA
DP World in Fairburn, GA is looking for a sharp, resourceful, and customer-focused Technical SupportSpecialist who's ready to be the go-to expert for all things tech. In this role, you'll be the front line of technical support, helping employees troubleshoot hardware, software, and system issues to keep our operation running at full speed. You'll diagnose problems, implement solutions, support system upgrades, and partner with teams across the site to ensure technology is working seamlessly every day.
If you enjoy problem-solving, communicating with all levels of the business, and turning complex tech issues into smooth, simple solutions - this is your perfect fit.
This is your chance to step into a critical role where your expertise keeps the workflow moving, empowers employees, and strengthens the entire operation.
Bring your technical skills, your curiosity, and your drive - we're ready for you.
About the Role
How you will contribute
* Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery.
* Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation.
* Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead.
* Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification.
* Monitors emails for alert notifications from the service desk and resolves or escalates these as required.
* Provides change management support during the weekend when on call.
* Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure.
* Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle.
* Provides onsite support for new site launches and server / network refreshes.
* Other duties as assigned.
Your Key Qualifications
* A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted.
* Solid attention to detail and the ability to create and document process and procedures.
* Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community.
* The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.
* Excellent organizational and problem solving skills.
* Ability to handle multiple tasks.
* Strong written and verbal skills in English.
* A strong understanding and working knowledge of desktop hardware, operating systems and software.
* A good understanding of network systems and protocols as well as server hardware and operating systems.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Nearest Major Market: Atlanta
Job Segment: Technical Support, Logistics, Supply Chain, Network Engineer, Supply, Technology, Operations, Engineering
$35k-64k yearly est. 60d+ ago
Technical Support Analyst II
Inovalon 4.8
Support specialist job in Atlanta, GA
Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue.
Duties and Responsibilities:
Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included;
Contact and interface for customers regarding support, troubleshooting and problem resolution;
Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution;
Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;
Ability to deescalate customer's and resolve customer technical escalations;
Create knowledge articles to assist department in resolving known customer issues;
Document all activities with customers in CRM per defined process and procedures;
Resolve open cases within specified guidelines;
Elevate issues following escalation procedure timely and as appropriate;
Other duties as assigned;
Maintain compliance with Inovalon's policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer.
Job Requirements:
Minimum of 2 years' experience in customer service;
Experience with MS Office Products;
Experience multi-tasking in a fast paced, detail-oriented environment;
Experience working independently;
Experience working with cross-functional teams;
Experience with problem-solving;
Knowledge working with Problem Management, Records Management ticketing system (Salesforce);
Minimum 3 years' experience in a call center environment with high volume of transactions is preferred;
Experience in Healthcare IT industry or medical billing experience is preferred;
Experience in Software Technical Support is preferred;
Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred;
Experience with using and supporting Software as a Service (SaaS) is preferred;
Experience using multiple Operating Systems such as Linux and Windows a plus; and
Experience organizing and managing workload efficiently and prioritizing projects is preferred.
Education:
High School Graduate or General Education Degree (GED) is required;
Associate degree is preferred.
Physical Demands and Work Environment:
Sedentary work (i.e. sitting for long periods of time);
Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.
$55k-79k yearly est. Auto-Apply 6d ago
Technical Support Specialist
Fortinet Inc. 4.8
Support specialist job in Atlanta, GA
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. Fortinet is growing and we are looking to hire Senior Technical SupportSpecialist for our Atlanta, GA location to troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE.
As a Senior Technical SupportSpecialist, you will:
* Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE.
* Collection, analysis and change recommendations of configuration information
* Collection and analysis of customer system information
* Recommend corrective actions based on analysis
* Provide Customer education where needed due to gaps in networking, product knowledge etc.
* Consultation of technical documentation, bulletins, and release notes for known problems
* Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
* Follow up on technical cases including proper escalation and management of the case until case closure
* Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation
We Are Looking For:
* Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
* Deep understanding of OSI model, routing and switching in L2/L3
* Strong understanding of BGP, IPsec/ADVPN, SDWAN
* Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth
* Experience with security products - Firewalls, IDS/IPS, Antimalware
* Deep working knowledge of operating systems - Windows, Mac, Linux
* Strong troubleshooting and problem-solving skills
* Previous call center experience. Supporting data networking products and/or security products is desirable
* Strong communication skills, both written and verbal
Educational Requirement:
* Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe
$46k-63k yearly est. Auto-Apply 60d+ ago
Distribution Support Modeling & Engineering Specialist/Analyst
Southern Company 4.5
Support specialist job in Atlanta, GA
Distribution Support Modeling and Engineering Specialist/Analyst + The Network Management System (NMS) plays a vital role in Georgia Power's operation of the electrical distribution system. The DistGIS database serves as the asset repository for all power delivery infrastructure within the Georgia Power footprint and drives the creation of the network model. This network model is foundational for NMS.
+ This position is responsible for applying revisions to the network via patches to the model build environment before moving it to the production environment. Revisions may include addition of new power delivery infrastructure, changes to existing infrastructure, or equipment retirement.
+ This position requires frequent collaboration with other GPC partners, chiefly the GIS team, Distribution Control Center (DCC) operators, Distribution SupportSpecialists, and field personnel.
+ The successful candidate will be responsible for providing exemplary customer value to internal and external customers.
+ This position supports a 24/7 organization and may require some work outside of normal business hours. Also, there are opportunities to work overtime to assist in storm restoration activities.
JOB QUALIFICATIONS :
Education Requirements:
+ Bachelor's degree required in related field and/or minimum of 5 years of work experience in electrical distribution mapping and 3D modeling of electrical distribution system operations and functionality
+ Associate's degree or Certificate in GIS strongly preferred
Experience Requirements:
+ GIS experience is required
+ Distribution experience is preferred
+ Experience with Oracle NMS or GE ADMS is highly preferred
+ Experience with any DSCADA, Outage Management System (OMS), NMS, and/or DistGIS platform preferred
Knowledge, Skills, and Abilities :
+ Fundamental understanding of how the Bulk Electric System (BES) operates
+ Familiarity with the Grid Modernization Initiative
+ Strong computer skills using standard software packages (Microsoft Office products, etc.)
+ Prior electrical distribution and/or transmission system operating experience
+ Good interpersonal and communication skills
+ Proven high degree of accuracy and first-time quality of work results
+ Proven strong diagnostic and complex problem-solving skills
+ Demonstrated strong multi-tasking skills
+ Familiarity with Linux file systems and data manipulation techniques
Behavioral Attributes :
+ Excited and willing to learn about innovative technology
+ Contributes to overall positive teamwork environment
+ Builds effective relationships both internally and externally and at all levels
+ Understands and embraces the value of intentional inclusion
+ Flexible and positively adapts to change
+ Demonstrates professionalism in the work environment
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit ******************* and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 16395
Job Category: Engineering
Job Schedule: Full time
Company: Georgia Power
$32k-39k yearly est. 8d ago
Help Desk Level 1 Technician
Aldridge Pite LLP 3.8
Support specialist job in Atlanta, GA
Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation. Specific Duties, Activities and Responsibilities Level 1 Tech Support for ALL tickets that come into the Help Desk system
Contact the ticket owner within designated amount of time to communicate status
Assess urgency of each ticket to determine response priority
Take ownership of the IT Help Desk help meet internal SLA
Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
Set up new user computers and help with office moves when necessary
Assist with other duties and special projects as needed.
Assist with other duties and special projects as needed.
Job Requirements
High school diploma; Bachelor's degree preferred
At least one year of supporting end users in a large environment
Law office experience preferred
MCP or A+ certification
General Competency Factors
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm's vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.
$36k-59k yearly est. 10d ago
Business Applications Specialist
Deutz 4.5
Support specialist job in Norcross, GA
Business Applications Specialist Location: Norcross Working hours: 40
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
As Part of our Global IT team, the Business Applications Specialist is a key role in ensuring the seamless implementation, smooth operation, and efficient use of our business applications (SAP ERP) in our operations (production/warehouse) in collaboration with the global IT organization at our parent company DEUTZ AG. This position will be responsible for analyzing and translating local business requirements into finalized IT concepts and aligning local IT projects with high business impact with the Global IT team including project, testing, and 1st level support. This role bridges the gap between the business needs of the users and the technical aspects of the applications.
Essential Duties and Responsibilities
The Business Applications Specialist will be responsible for, but not limited to, the following duties within the global IT governance framework:
Requirements Analysis
Analyze business requirements and translate them into functional and technical specifications.
Work with business stakeholders to identify and implement solutions to address application usage issues.
Develop and maintain documentation for business application configurations and procedures.
Analyze application usage data to identify trends and opportunities for improvement.
IT Project & Training SupportSupport the IT project lifecycle from demand management, project meetings, data migration activities, testing, change management, go-live, and hyper-care.
Participate in and support initial training sessions and update training documents in collaboration with the local training department.
Maintenance and Support
Provide ongoing support to end users, including answering questions, resolving issues, and providing guidance on a technical level.
Troubleshoot and resolve technical application issues reported by end users.
Organize and perform regular application maintenance tasks with vendors and the Global IT, such as updates and security patches.
Monitor application performance and identify areas for improvement.
Participate in application upgrades and migrations.
Develop and deliver technical documentation for new and existing business applications and features.
Other Duties
Stay up to date on the latest operations business application trends and technologies.
Identify opportunities to leverage technology to improve business processes.
Participate in cross-functional teams to ensure alignment between business needs and IT capabilities.
Other Qualifications
Excellent communication, presentation, and interpersonal skills
Ability to work independently and manage multiple projects simultaneously.
Supervisory Responsibility
Individual Contributor
Travel Requirements
Anticipated domestic and international travel is approximately 25% depending on business needs.
Minimum Requirements
Bachelor's degree IT, Eng, BA or related field
5 years of experience in supporting major business applications (SAP)
3 years of experience in analyzing business operations and translating into IT solutions/concepts
3 years of experience in configuration or support of at least one the following SAP modules: MM/WM/PP
Preferred Requirements
Experience with SAP s/4AHANA is a plus
Experience with ABAP debugging/programming is a plus
Project management certifications
Certifications in major business applications (SAP)
Experience in SAP/IT consulting
Hands-on experience working in operation areas (production/warehouse)
Physical Requirements:
Our Business Applications Specialist works in the office area, the noise level in the work environment is usually quiet to moderate.
Visits in manufacturing assembly and warehouse environment necessary. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
$75k-109k yearly est. 45d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Atlanta, GA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$65k-88k yearly est. 14d ago
Industrial CT Applications Specialist (m/f/d)
Visiconsult X-Ray Systems & Solutions
Support specialist job in Atlanta, GA
What you can expect As an Industrial CT Application Specialist (m/f/d) at VisiConsult X-ray Solutions Americas Corp., you are the technical expert for advanced industrial CT applications and VG-based data analysis, supporting customers and internal teams across the Americas.
Key Responsibilities:
Perform advanced CT data analysis in VGStudio MAX (porosity, inclusions, wall thickness, dimensional inspection, visualization)
Define and implement best practices for CAD-to-scan alignment and automated inspection macros
Develop, standardize, and deploy CT workflows, including correlation and Gage R&R studies
Support design engineering and metrology teams with tolerance definition and root cause analysis
Provide technical support for tooling development and process improvements
Create and maintain CT inspection protocols, operating procedures, and data review standards
Train and mentor CT technicians, analysts, and customer personnel
Ensure consistent and high-quality digital inspection practices across sites
What you should bring
Minumum 2 years of experience applying CT data in VolumeGraphics / VGStudio MAX
Proven experience with porosity, wall thickness, dimensional inspection, and automated CT workflows
Experience in building and deploying automated macros in VolumeGraphics
Completed technical training or equivalent hands-on experience in VolumeGraphics (Hexagon courses a plus)
Experience using CAD systems (SolidWorks, AutoCAD, Siemens NX preferred)
Ability to meet visual acuity requirements per NAS 410
Strong ability to train customer personnel in small group settings
Experience with auditing, compliance, or regulated environments preferred
Detail-oriented with a high standard for technical documentation
Self-driven, strong communication skills, and customer-focused mindset
Willingness to travel to customer sites frequently
Fluent in English
What we offer
Career and development opportunities
An international and team-oriented work environment
Variety of perspectives due to a wide range of industries and customers
Your contact to us Please apply online using our online form via the link in the respective job posting. With just a few clicks, you can provide us with your application documents. This enables us to process your application optimally and quickly. If you have any questions, please do not hesitate to contact us at ****************************.
We look forward to getting to know you! About us VisiConsult is a developer and manufacturer of X-ray systems with approx. 250 employees, a headquarters near Lübeck, as well as further locations in America and Asia. As a family-owned company, we sell standard and customized systems worldwide in the fields of non-destructive testing, security and electronics.
As the world market leader in customized X-ray inspection systems, we are aware of the success factor of good teamwork. Team spirit, reliability and a sense of responsibility, along with curiosity and courage, are therefore important points in our daily work in order to passionately design innovative solutions for long-term success.
$62k-91k yearly est. 28d ago
Application Specialist
Care Logistics 4.3
Support specialist job in Alpharetta, GA
Care Logistics is growing our team and seeking highly skilled and driven professionals that share our values and mission. If you are looking for a challenging position with a well-managed, well-funded healthcare innovator, consider a position with Care Logistics.
Care Logistics is a subsidiary of Jackson Healthcare , a family of highly specialized healthcare staffing, search and technology companies. With a mission to improve the delivery of patient care and the lives of everyone it touches, it helps healthcare facilities across the country serve more than 10 million patients each year. Backed by more than 2,600 Associates and over $2B in annual revenue, Jackson Healthcare is a top three U.S. healthcare staffing firm. In addition to being Great Place to Work certified, it is consistently named an employer of choice, having been nationally recognized as a best workplace in healthcare, a best workplace for women and a best workplace for millennials, as well as being named one of the Healthiest Employers by the Atlanta Business Chronicle.
Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!
The Application Specialist is responsible for configuring and testing Care Logistics' applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with members of the Client Services team and customer resources in support of these objectives. Client Services functions include project delivery tasks such as configuring the system with detailed hospital information, advising on ways software configuration can be adjusted to creatively solve a challenge, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions, supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed.
ESSENTIAL RESPONSIBILITIES:
Client Services Functions
Delivery components of customer implementations include:
Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer's processes with the application.
Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable).
Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary.
Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process.
Prepare necessary environments (configuration, patient needs) for testing and training sessions
Train customer Application Administrators on configuration processes associated with their role in the Administration module.
Leading unit testing, including issue capture and resolution processes.
Support Integrated Testing via application validation, issue capture, and resolution follow-up
Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project.
Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project.
Providing Technical Go-Live coverage as the application and configuration expert.
Responsible for maintenance of configuration documentation and change log for customer environment(s).
Additional tasks which include:
Supporting customer application configuration requests post go-live as needed.
Collaborate with teammates to troubleshoot and maintain existing application modules.
Work with development to understand configuration options for new releases and improve the configuration processes for future releases
Train internal users on system configuration including Support team members and other project team resources
Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference.
Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively.
Conducts job duties in accordance with the Corporate Values and Culture
Others First
Respects all individuals without regard to their position. Understands that there is no class system.
Seeks first to understand before responding, doesn't rush to judgment.
Esteem the Team
Embraces a “Team-First” vs. “Me-First” attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition.
Communicates problems directly, not engaging in rumors or gossip.
Maximize Potential
Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it's to be, it's up to me”
Strive for Excellence
Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best.
Do the Right Thing
Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct.
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
REQUIRED
Bachelor's degree in Computer Information Systems or equivalent experience.
EXPERIENCE PREFERRED
Two years of experience working with Healthcare Information Systems or internal hospital operations preferred.
Knowledge of database structures and Structure Query Language (SQL).
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to develop strong and productive working relationships with others.
Ability to form strong team bonds and enhance team performance.
Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities.
Ability to cope with rapidly changing information in a fast paced environment.
Proven communication, interpersonal, analytical and organizational skills.
Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project.
Ability to work both independently and as a member of the implementation and support team .
Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external.
Must be able to quickly identify and resolve issues.
Must be able to quickly understand complex concepts.
Excellent oral and written communication skills.
Excellent customer management skills.
Above average observational skills to collect data and validate information.
Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions.
Adaptability:
Ability to embrace change and shift focus when unexpected work arises.
Time Management:
Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
Customer Service:
Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
20-40% travel required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Disclosures
Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
$57k-87k yearly est. Auto-Apply 16d ago
Biomedical Engineering Support Specialist - Service Maintenance
Widescope Consulting and Contracting Services
Support specialist job in Powder Springs, GA
Job Title: Biomedical Engineering SupportSpecialist - Service Maintenance
Job Type: Full-time Reports To: COO Widescope Consulting & Contracting
Provide cradle-to-grave biomedical engineering and administrative support to the Defense Health Agency (DHA) for centrally managed service maintenance contracts supporting diagnostic imaging equipment and Picture Archiving and Communication Systems (PACS) across all DHA sites.
Duties and Responsibilities:
Provide cradle-to-grave support to DHA for service maintenance contracts for centrally managed diagnostic imaging equipment and PACS.
Provide administrative support to DHA sites to determine appropriate maintenance coverage and recommend service maintenance contracts.
Track and survey DHA sites to perform needs assessments for service maintenance contract requirements.
Perform continuous monitoring of quality, quantity, and timeliness of service maintenance contracts.
Prepare business cost analyses for requests to add equipment maintenance to centrally managed contracts.
Interface with and prepare required documentation for the Defense Logistics Agency (DLA) and DHA finance offices.
Represent DHA in development, amendment, and rewrite of consolidated service maintenance agreements used by all DHA Medical Treatment Facilities (MTFs).
Ensure maintenance agreements are right-sized, cost-effective, and protect MTF operational requirements and DHA interests.
Ensure and assist base-level Biomedical Equipment Technicians (BMETs) with accurate accounting of service contract costs in DMLSS.
Maintain continuous accounting of current fiscal year expenditures for service maintenance contracts.
Prepare budget estimates and projections for future-year service maintenance contract requirements.
Supported Systems:
Centrally managed diagnostic imaging equipment and Picture Archiving and Communication Systems (PACS) supporting DHA Medical Treatment Facilities worldwide.
Preferred Qualifications:
Biomedical, clinical, or systems engineering background with experience in medical device life-cycle management, requirements development, or acquisition support.
Familiarity with DHA, DoD PPBE, and facility hospital operations preferred.
Bachelor's Degree in related field is highly recommended.
U.S. Citizen
$50k-80k yearly est. 34d ago
Underwriting Support Specialist - Excess & Umbrella
Markel 4.8
Support specialist job in Alpharetta, GA
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.
The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis.
What you'll be doing:
Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter.
Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items.
Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file.
Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions.
Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards.
Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems.
Under Underwriter direction, attached appropriate forms and makes policy changes as requested.
Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization.
Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved.
What we're looking for:
Bachelor's degree preferred.
Excellent oral and written communication and organizational skills
Ability to multi-task in fast-paced environment.
Ability to work independently and within a team.
Ability to follow process and attention to details.
Willingness to work toward insurance designation (AINS)
Intermediate level of proficiency in MS Word and Excel.
Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
#deib
#LI-Hybrid
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who we are:
Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We're all about people | We win together | We strive for better
We enjoy the everyday | We think further
What's in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to ***********************.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the ***********************.
No agencies please.
$49k-59k yearly est. Auto-Apply 8d ago
Field Services Support Specialist-5
Racetrac 4.4
Support specialist job in Atlanta, GA
The Field Services SupportSpecialist provides support to the team responsible for the organization's work order management process. This individual serves as the first line of response for issues relating to store operations. The Field Service SupportSpecialist optimizes available resources in order to ensure accurate and efficient troubleshooting for field personnel.
Responsibilities:
Provides maintenance support to store operations and ensures exceptional customer service to all field personnel.
Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues.
Facilitates open communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
Maintains basic knowledge of and ensures compliance with government and organizational requirements, policies, and regulations.
Qualifications:
Flexibility to work 24 hours/7 days a week
1+ years of experience in a service industry or related field preferred
Knowledge of Microsoft Office Suite preferred
C-Store or other retail experience a plus
Knowledge of PC, network, hardware, and software installation and configuration a plus
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
$22k-29k yearly est. Auto-Apply 3d ago
Distribution Support Modeling & Engineering Specialist/Analyst
Southern Company 4.5
Support specialist job in Atlanta, GA
Distribution Support Modeling and Engineering Specialist/Analyst
The Network Management System (NMS) plays a vital role in Georgia Power's operation of the electrical distribution system. The DistGIS database serves as the asset repository for all power delivery infrastructure within the Georgia Power footprint and drives the creation of the network model. This network model is foundational for NMS.
This position is responsible for applying revisions to the network via patches to the model build environment before moving it to the production environment. Revisions may include addition of new power delivery infrastructure, changes to existing infrastructure, or equipment retirement.
This position requires frequent collaboration with other GPC partners, chiefly the GIS team, Distribution Control Center (DCC) operators, Distribution SupportSpecialists, and field personnel.
The successful candidate will be responsible for providing exemplary customer value to internal and external customers.
This position supports a 24/7 organization and may require some work outside of normal business hours. Also, there are opportunities to work overtime to assist in storm restoration activities.
JOB QUALIFICATIONS:
Education Requirements:
Bachelor's degree required in related field and/or minimum of 5 years of work experience in electrical distribution mapping and 3D modeling of electrical distribution system operations and functionality
Associate's degree or Certificate in GIS strongly preferred
Experience Requirements:
GIS experience is required
Distribution experience is preferred
Experience with Oracle NMS or GE ADMS is highly preferred
Experience with any DSCADA, Outage Management System (OMS), NMS, and/or DistGIS platform preferred
Knowledge, Skills, and Abilities:
Fundamental understanding of how the Bulk Electric System (BES) operates
Familiarity with the Grid Modernization Initiative
Strong computer skills using standard software packages (Microsoft Office products, etc.)
Prior electrical distribution and/or transmission system operating experience
Good interpersonal and communication skills
Proven high degree of accuracy and first-time quality of work results
Proven strong diagnostic and complex problem-solving skills
Demonstrated strong multi-tasking skills
Familiarity with Linux file systems and data manipulation techniques
Behavioral Attributes:
Excited and willing to learn about innovative technology
Contributes to overall positive teamwork environment
Builds effective relationships both internally and externally and at all levels
Understands and embraces the value of intentional inclusion
Flexible and positively adapts to change
Demonstrates professionalism in the work environment
How much does a support specialist earn in Peachtree City, GA?
The average support specialist in Peachtree City, GA earns between $27,000 and $71,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Peachtree City, GA
$44,000
What are the biggest employers of Support Specialists in Peachtree City, GA?
The biggest employers of Support Specialists in Peachtree City, GA are: