Team manager jobs in Robinson, TX

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

Overview: The Operations Manager will oversee all aspects of construction operations for a growing commercial general contractor specializing in ground-up, design-build, and interior renovation projects across Texas. This role is responsible for ensuring project delivery excellence, operational efficiency, profitability, and team development while supporting the company's long-term strategic growth. Key Responsibilities Leadership & Strategy Provide executive leadership and direction to Project Management, Field Superintendents, Estimating, and Preconstruction teams. Implement scalable operational systems, policies, and procedures to support growth. Collaborate with the President and leadership team to set annual goals, budgets, and strategic initiatives. Drive accountability through performance metrics and regular reporting. Project Oversight Oversee multiple commercial projects ranging from $1M to $50M+ in sectors such as commercial office, tilt-wall, retail, healthcare, and corporate interiors. Ensure quality control, schedule adherence, safety compliance, and budget performance across all active jobs. Support project teams in resolving complex issues involving subcontractors, change orders, or client expectations. Serve as the executive point of contact for key clients, owners, architects, and subcontractors. Operations Management Lead resource planning, staffing, and manpower forecasting for current and upcoming projects. Partner with estimating/preconstruction to ensure accurate budgets, scopes, and schedules are established early. Evaluate subcontractor performance and strengthen vendor relationships. Promote field-to-office communication and consistent operational standards. Team Development Recruit, mentor, and develop future leaders in project management and field operations. Conduct regular performance reviews and establish professional development plans. Foster a results-driven culture rooted in safety, quality, and teamwork. Financial & Risk Management Monitor project financials, job cost reports, and overall profit margins. Support the accounting and estimating teams in forecasting, WIP reporting, and cash flow management. Identify operational risks and implement proactive mitigation strategies. Qualifications Bachelor's degree in Construction Management, Engineering, or related field (Master's preferred). 10-15+ years of progressive experience with a commercial general contractor. Proven track record leading project teams and managing multiple large-scale builds simultaneously. Strong financial understanding of construction P&L, scheduling, and cost control. Excellent leadership, negotiation, and client relationship skills. Proficiency with Procore, Bluebeam, and Microsoft Project (or equivalent). Compensation & Benefits Competitive base salary with performance-based bonuses. Vehicle allowance or company truck. Health, dental, and vision insurance. 401(k) with employer match. Paid time off and company holidays. Career growth within an established Texas-based builder with a strong local reputation.

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. : You are a leader with both vision and a passion for patient care, and that is a winning combination for our leadership team. Manager Clinical Team with Elara Caring is operationally focused and results-driven, but some of their greatest work is improving clinical outcomes and implementing QAPI programs. As a Clinical Team Manager with us, you shape the future of healthcare. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people. Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Manager Clinical Team by guiding your team to reach their full potential. To continue to be an industry pioneer delivering unparalleled care, we need a Manager Clinical Team with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? * Work autonomy and flexible schedules * 1:1 patient care * Supportive and collaborative environment * Competitive compensation package * Tuition reimbursement for full-time staff and continuing education opportunities for all employees * Comprehensive insurance plans for medical, dental, and vision benefits * 401(K) with employer match * Paid time off, paid holidays, family and pet bereavement * Pet insurance What is Required? * Bachelor's degree preferred * 3 years of active experience as a RN, preferably with 1 year in the home care industry * Knowledge of Medicare/Medicaid home care benefits, policies, and procedures * Valid driver's license and insurance * Reliable transportation to perform job tasks You will report to the Director Nursing or Clinical Administrator. This is not a comprehensive list of all job responsibilities; a full will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families. Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9. At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location. This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ********************.

Job DescriptionSalary: We are looking for a dental a office manager for our specialty office in our Waco location. Training will be done at our Burleson location. Requirements: - At least 1 year of managing a dental office - Available to work Monday thru Friday - Reliable transportation - Understanding of basic dental terminology - At least 1 year of dental front office experience - Proficient in Microsoft Office - Proficient in insurance, claims, appeals - Proficient in financials and case acceptance Duties: - Basic front office: Check in/out patients, import data, process payment, verify dental benefits, schedule appointments - Treatment planning and presentation - Can communicate and direct staff - Send Claims - Enter patient data - Meet deadlines and monthly goals - Resolve patient issues and concerns - Manage front office supplies and inventory - Additional tasks may apply Skills: - Professional phone etiquette - Basic math knowledge - Leadership skills - Team player Benefits: (Full Time only) - At 90 Days, Health Insurance is available - At 6 Months, PTO is offered - Quarterly Bonus opportunities - Flexibility Get to know us more on our Instagram at essentialepitx or our website ***********************

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Salary ranges from: $65,000 - $85,000 Shift: 2:00am - 12:00pm, Tuesday-Saturday Operations Supervisor Ideal Candidate Requirements: Experience in managing a team, preferably in transportation operations A thorough understanding of the LTL trucking industry Prior management, dispatch and dock experience required, preferably in LTL trucking industry Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor employees Desire to surround customer with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written, listening and verbal communication skills Must be willing to work 50 hours/week average Must be able to work any shift including nights and/or weekends and in any weather condition Must be capable of working under tight time constraints in a high pressure environment with multiple priorities An associates or Bachelor's Degree, preferred but not required Duties include, but are not limited to: Oversee outbound/inbound operations for your designated section of the terminal dock This includes the process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight. Manage up to 30 LTL drivers and dock personnel to achieve a designated production schedule. Utilizing your independent judgement to build loads based on available labor and freight levels. Ensure proper load of carriers by monitoring the cube and weight of trailers Provide leadership and accountability to a team of drivers, dock workers and dock hand. Monitor dock production, ensuring facility Key Performance Indicator goals are met and/or exceeded. Monitor hours and overtime. Maintain a safe work environment compliant with state and federal DOT/OSHA standards. Ensure company operational model compliance. Support a culture of excellence in quality of product to internal and external customers

Store - TEMPLE, TXDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Job Description We're in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You'll be the face of the operation and the first person guests see when they come through the doors. You'll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you're looking for a leadership opportunity on an already fantastic team, apply now! Compensation: $35,000 - $45,000 annual salary range DOE Responsibilities: Lead operations at the front desk and make sure guests have an exceptional stay Hold responsibility for the front desk budget and order any necessary office supplies Gather financial information and generate occupancy reports for the general manager Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints Qualifications: Have superb communication skills, management skills, and multitasking skills 1 year of previous experience working in the hospitality industry High school diploma or equivalent certification required (GED) At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field Bookkeeping skills and experience with MS Office a plus About Company With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotel brings an unmatched combination of experience, competence, and innovation to our daily operations and developing projects. Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - TX - Waco U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - TX - Waco Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Job Description ABOUT THE ROLE The retail office manager is responsible for completing all business processes and operations in the Retail Sales Center. ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed) Accounts payable and receivable Follows SOP policy when processing invoices Receives, codes, and/or processes invoices Responsible for contacting vendors with billing discrepancies Processes daily deposits and customer refunds as directed by the general manager Customer service Answers phone and greets customers as needed Full autonomy to arrange, modify service via factories or vendors for the sole purpose of customer satisfaction and contract completion at the direction of the general manager Assists with customer disputes and resolutions. Escalate issues to upper management as needed Research information when needed to reply to a customer on service-related items Customer file maintenance Maintains and transmits copies of files to corporate per the SOP guidelines Ensure filing practice follows State Compliance standards Skills: Excellent analytical and problem solving skills Excellent written and verbal communications skills Self-starter with a strong work ethic Ability to work in a complex deadline-oriented environment Basic Microsoft Word and Excel skills. General knowledge of property and casualty insurance coverage. Solid understanding of accounts payable and receivables. Excellent organizational skills, ability to multi-task. Strong customer service skills a must! Requirements: High School Diploma 2 year Degree preferred Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Office Manager is responsible for overseeing the day-to-day administrative operations of the office. This role ensures that the workplace runs smoothly, supports team productivity, and contributes to a positive company culture. The Office Manager will coordinate office activities, manage supplies and equipment, and serve as a point of contact for internal and external communications. The ideal candidate is highly organization, detail oriented, and professional with strong communication and multitasking abilities. Key Responsibilities: Administrative Support: Oversee daily office operations including managing correspondence, scheduling meetings, and maintaining office calendars. Provide administrative support to senior management and team members as needed. Office Operations Management: Coordinate maintenance, repair, and improvements for office facilities and equipment. Manage office supplies, place orders, and maintain inventory to ensure uninterrupted operations. Oversee mail distribution, courier services, and shipping/receiving activities. Staff Coordination: Supervise and support administrative staff, delegate tasks, and ensure effective collaboration across departments. Perform active recruitment, selection, and hiring functions for all positions. Facilitate onboarding for new employees by coordinating orientation sessions and introducing company policies. Communication & Coordination: Act as a liaison between management, employees, and external vendors. Organize company events, meetings, and conferences to foster a collaborative and inclusive work environment. Act as a resource for employees in understanding the expectations and culture at Novae; advise on benefits, organizational policies, employment laws, and advocate for positive relationships and individual growth. Act as a resource for leaders in proactively leading employees. Advise on organizational policies, employment laws, and, when needed, facilitate the corrective action process through counsel, documentation, and delivery. Support employees and leaders in a local HR capacity, including but not limited to, recruiting, interviewing, risk mitigation, employee relations, etc. Support the safety of teams through teaching safe work practices, regularly discussing safety as a priority, investigating accidents, maintaining safety related reports, and participating in corrective actions of safety issues as needed. Manage timely facilitation of safety compliance related training ensuring all needed documentation is present Record Keeping & Reporting: Maintain accurate records of office expenses, budgets, and inventory. Prepare reports and presentations as needed for management. Qualification & Experience: High school diploma required; a bachelor's degree in business administration or a related field is preferred. Bilingual - Spanish speaking, reading, and writing Proven experience in office administration, management, or a related role (typically 3+ years). High level proficiency in Microsoft Office software, quickly adaptable to learn updates and new software. Critical problem-solving skills Ability to think independently and adapt quickly; without much supervision. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines in order to prioritize responsibilities in a timely manner. Requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Ability to function well in a fast-paced and rapidly changing environment, adaptability. Additional Information: This role may require occasional extended hours to meet deadlines or support special projects. The Office Manager should be proactive, adaptable, and committed to maintaining a supportive and efficient workplace culture.

The Office Manager is responsible for overseeing the day-to-day administrative operations of the office. This role ensures that the workplace runs smoothly, supports team productivity, and contributes to a positive company culture. The Office Manager will coordinate office activities, manage supplies and equipment, and serve as a point of contact for internal and external communications. The ideal candidate is highly organization, detail oriented, and professional with strong communication and multitasking abilities. Key Responsibilities: Administrative Support: Oversee daily office operations including managing correspondence, scheduling meetings, and maintaining office calendars. Provide administrative support to senior management and team members as needed. Office Operations Management: Coordinate maintenance, repair, and improvements for office facilities and equipment. Manage office supplies, place orders, and maintain inventory to ensure uninterrupted operations. Oversee mail distribution, courier services, and shipping/receiving activities. Staff Coordination: Supervise and support administrative staff, delegate tasks, and ensure effective collaboration across departments. Perform active recruitment, selection, and hiring functions for all positions. Facilitate onboarding for new employees by coordinating orientation sessions and introducing company policies. Communication & Coordination: Act as a liaison between management, employees, and external vendors. Organize company events, meetings, and conferences to foster a collaborative and inclusive work environment. Act as a resource for employees in understanding the expectations and culture at Novae; advise on benefits, organizational policies, employment laws, and advocate for positive relationships and individual growth. Act as a resource for leaders in proactively leading employees. Advise on organizational policies, employment laws, and, when needed, facilitate the corrective action process through counsel, documentation, and delivery. Support employees and leaders in a local HR capacity, including but not limited to, recruiting, interviewing, risk mitigation, employee relations, etc. Support the safety of teams through teaching safe work practices, regularly discussing safety as a priority, investigating accidents, maintaining safety related reports, and participating in corrective actions of safety issues as needed. Manage timely facilitation of safety compliance related training ensuring all needed documentation is present Record Keeping & Reporting: Maintain accurate records of office expenses, budgets, and inventory. Prepare reports and presentations as needed for management. Qualification & Experience: High school diploma required; a bachelor's degree in business administration or a related field is preferred. Bilingual - Spanish speaking, reading, and writing Proven experience in office administration, management, or a related role (typically 3+ years). High level proficiency in Microsoft Office software, quickly adaptable to learn updates and new software. Critical problem-solving skills Ability to think independently and adapt quickly; without much supervision. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines in order to prioritize responsibilities in a timely manner. Requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Ability to function well in a fast-paced and rapidly changing environment, adaptability. Additional Information: This role may require occasional extended hours to meet deadlines or support special projects. The Office Manager should be proactive, adaptable, and committed to maintaining a supportive and efficient workplace culture.

The Office Manager is responsible for overseeing the day-to-day administrative operations of the office. This role ensures that the workplace runs smoothly, supports team productivity, and contributes to a positive company culture. The Office Manager will coordinate office activities, manage supplies and equipment, and serve as a point of contact for internal and external communications. The ideal candidate is highly organization, detail oriented, and professional with strong communication and multitasking abilities. Key Responsibilities: Administrative Support: Oversee daily office operations including managing correspondence, scheduling meetings, and maintaining office calendars. Provide administrative support to senior management and team members as needed. Office Operations Management: Coordinate maintenance, repair, and improvements for office facilities and equipment. Manage office supplies, place orders, and maintain inventory to ensure uninterrupted operations. Oversee mail distribution, courier services, and shipping/receiving activities. Staff Coordination: Supervise and support administrative staff, delegate tasks, and ensure effective collaboration across departments. Perform active recruitment, selection, and hiring functions for all positions. Facilitate onboarding for new employees by coordinating orientation sessions and introducing company policies. Communication & Coordination: Act as a liaison between management, employees, and external vendors. Organize company events, meetings, and conferences to foster a collaborative and inclusive work environment. Act as a resource for employees in understanding the expectations and culture at Novae; advise on benefits, organizational policies, employment laws, and advocate for positive relationships and individual growth. Act as a resource for leaders in proactively leading employees. Advise on organizational policies, employment laws, and, when needed, facilitate the corrective action process through counsel, documentation, and delivery. Support employees and leaders in a local HR capacity, including but not limited to, recruiting, interviewing, risk mitigation, employee relations, etc. Support the safety of teams through teaching safe work practices, regularly discussing safety as a priority, investigating accidents, maintaining safety related reports, and participating in corrective actions of safety issues as needed. Manage timely facilitation of safety compliance related training ensuring all needed documentation is present Record Keeping & Reporting: Maintain accurate records of office expenses, budgets, and inventory. Prepare reports and presentations as needed for management. Qualification & Experience: High school diploma required; a bachelor's degree in business administration or a related field is preferred. Bilingual - Spanish speaking, reading, and writing Proven experience in office administration, management, or a related role (typically 3+ years). High level proficiency in Microsoft Office software, quickly adaptable to learn updates and new software. Critical problem-solving skills Ability to think independently and adapt quickly; without much supervision. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines in order to prioritize responsibilities in a timely manner. Requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Ability to function well in a fast-paced and rapidly changing environment, adaptability. Additional Information: This role may require occasional extended hours to meet deadlines or support special projects. The Office Manager should be proactive, adaptable, and committed to maintaining a supportive and efficient workplace culture.

The Office Manager is responsible for overseeing the day-to-day administrative operations of the office. This role ensures that the workplace runs smoothly, supports team productivity, and contributes to a positive company culture. The Office Manager will coordinate office activities, manage supplies and equipment, and serve as a point of contact for internal and external communications. The ideal candidate is highly organization, detail oriented, and professional with strong communication and multitasking abilities. Key Responsibilities: Administrative Support: Oversee daily office operations including managing correspondence, scheduling meetings, and maintaining office calendars. Provide administrative support to senior management and team members as needed. Office Operations Management: Coordinate maintenance, repair, and improvements for office facilities and equipment. Manage office supplies, place orders, and maintain inventory to ensure uninterrupted operations. Oversee mail distribution, courier services, and shipping/receiving activities. Staff Coordination: Supervise and support administrative staff, delegate tasks, and ensure effective collaboration across departments. Perform active recruitment, selection, and hiring functions for all positions. Facilitate onboarding for new employees by coordinating orientation sessions and introducing company policies. Communication & Coordination: Act as a liaison between management, employees, and external vendors. Organize company events, meetings, and conferences to foster a collaborative and inclusive work environment. Act as a resource for employees in understanding the expectations and culture at Novae; advise on benefits, organizational policies, employment laws, and advocate for positive relationships and individual growth. Act as a resource for leaders in proactively leading employees. Advise on organizational policies, employment laws, and, when needed, facilitate the corrective action process through counsel, documentation, and delivery. Support employees and leaders in a local HR capacity, including but not limited to, recruiting, interviewing, risk mitigation, employee relations, etc. Support the safety of teams through teaching safe work practices, regularly discussing safety as a priority, investigating accidents, maintaining safety related reports, and participating in corrective actions of safety issues as needed. Manage timely facilitation of safety compliance related training ensuring all needed documentation is present Record Keeping & Reporting: Maintain accurate records of office expenses, budgets, and inventory. Prepare reports and presentations as needed for management. Qualification & Experience: High school diploma required; a bachelor's degree in business administration or a related field is preferred. Bilingual - Spanish speaking, reading, and writing Proven experience in office administration, management, or a related role (typically 3+ years). High level proficiency in Microsoft Office software, quickly adaptable to learn updates and new software. Critical problem-solving skills Ability to think independently and adapt quickly; without much supervision. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines in order to prioritize responsibilities in a timely manner. Requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Ability to function well in a fast-paced and rapidly changing environment, adaptability. Additional Information: This role may require occasional extended hours to meet deadlines or support special projects. The Office Manager should be proactive, adaptable, and committed to maintaining a supportive and efficient workplace culture.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met. Lead and mentor supervisors, team leads, and support staff. Analyze performance data and implement strategies for improvement. Collaborate with clients to align on goals, expectations, and service delivery. Manage workforce planning, scheduling, and resource allocation. Drive employee engagement, retention, and professional development. Ensure compliance with company policies and client requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Bachelor's degree in Business, Operations, or a related field. 5+ years of experience in a contact center, with at least 2 years in a management role. Strong leadership, analytical, and communication skills. Proficiency in contact center tools, CRM systems, and reporting platforms. Experience managing multiple teams or campaigns. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

The Office Manager is responsible for overseeing the day-to-day administrative operations of the office. This role ensures that the workplace runs smoothly, supports team productivity, and contributes to a positive company culture. The Office Manager will coordinate office activities, manage supplies and equipment, and serve as a point of contact for internal and external communications. The ideal candidate is highly organization, detail oriented, and professional with strong communication and multitasking abilities. Key Responsibilities: Administrative Support: Oversee daily office operations including managing correspondence, scheduling meetings, and maintaining office calendars. Provide administrative support to senior management and team members as needed. Office Operations Management: Coordinate maintenance, repair, and improvements for office facilities and equipment. Manage office supplies, place orders, and maintain inventory to ensure uninterrupted operations. Oversee mail distribution, courier services, and shipping/receiving activities. Staff Coordination: Supervise and support administrative staff, delegate tasks, and ensure effective collaboration across departments. Perform active recruitment, selection, and hiring functions for all positions. Facilitate onboarding for new employees by coordinating orientation sessions and introducing company policies. Communication & Coordination: Act as a liaison between management, employees, and external vendors. Organize company events, meetings, and conferences to foster a collaborative and inclusive work environment. Act as a resource for employees in understanding the expectations and culture at Novae; advise on benefits, organizational policies, employment laws, and advocate for positive relationships and individual growth. Act as a resource for leaders in proactively leading employees. Advise on organizational policies, employment laws, and, when needed, facilitate the corrective action process through counsel, documentation, and delivery. Support employees and leaders in a local HR capacity, including but not limited to, recruiting, interviewing, risk mitigation, employee relations, etc. Support the safety of teams through teaching safe work practices, regularly discussing safety as a priority, investigating accidents, maintaining safety related reports, and participating in corrective actions of safety issues as needed. Manage timely facilitation of safety compliance related training ensuring all needed documentation is present Record Keeping & Reporting: Maintain accurate records of office expenses, budgets, and inventory. Prepare reports and presentations as needed for management. Qualification & Experience: High school diploma required; a bachelor's degree in business administration or a related field is preferred. Bilingual - Spanish speaking, reading, and writing Proven experience in office administration, management, or a related role (typically 3+ years). High level proficiency in Microsoft Office software, quickly adaptable to learn updates and new software. Critical problem-solving skills Ability to think independently and adapt quickly; without much supervision. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines in order to prioritize responsibilities in a timely manner. Requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Ability to maintain confidentiality and handle sensitive information with discretion and professionalism. Ability to function well in a fast-paced and rapidly changing environment, adaptability. Additional Information: This role may require occasional extended hours to meet deadlines or support special projects. The Office Manager should be proactive, adaptable, and committed to maintaining a supportive and efficient workplace culture.

Crouch Staffing Solutions, Inc. is recruiting for a non-remote Call Center CSR for a local Killeen business. Location: Killeen, TX 76504Category/Industry: ClericalJob Title: Call Center CSRJob Type: Full-time Pay/Salary: $15.00 per hour. Hours of Work: 8:00am to 5:00pm Monday -Friday. Job Description/Responsibilities/Essential Functions: Customer Service Representative needed to interact with customers, provide information in response to inquiries about products and services, and handle and resolve complaints. Duties will include: Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Perform verification checks to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions and/or transactions; record details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Must pass criminal background check and drug screening. Preferred Qualifications: High School Diploma or GED required. A minimum of 6 months of experience is preferred. Prefer a candidate with strong customer service and phone etiquette skills. Strong Data Entry and basic computer skills are needed. Apply at www.crouchstaffing.com

We are looking for a dental a office manager for our specialty office in our Waco location. Training will be done at our Burleson location. Requirements: - At least 1 year of managing a dental office - Available to work Monday thru Friday - Reliable transportation - Understanding of basic dental terminology - At least 1 year of dental front office experience - Proficient in Microsoft Office - Proficient in insurance, claims, appeals - Proficient in financials and case acceptance Duties: - Basic front office: Check in/out patients, import data, process payment, verify dental benefits, schedule appointments - Treatment planning and presentation - Can communicate and direct staff - Send Claims - Enter patient data - Meet deadlines and monthly goals - Resolve patient issues and concerns - Manage front office supplies and inventory - Additional tasks may apply Skills: - Professional phone etiquette - Basic math knowledge - Leadership skills - Team player Benefits: (Full Time only) - At 90 Days, Health Insurance is available - At 6 Months, PTO is offered - Quarterly Bonus opportunities - Flexibility Get to know us more on our Instagram at essentialepitx or our website ***********************

LOCATION Killeen, TX JOB TYPE Full-Time PAY TYPES Hourly POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. Coach supervisors on customer service best practices and operational excellence. Monitor and manage KPIs, performance metrics, and productivity standards. Foster a culture of accountability, continuous improvement, and high performance. Oversee workforce management, including scheduling and performance goal setting. Develop strategies to ensure exceptional customer satisfaction across all interactions. Motivate and develop teams to maximize sales and service opportunities. Ensure accurate and timely payroll submissions. Drive revenue and profitability growth within the call center. Analyze team and individual performance to identify trends and improvement areas. Communicate process updates and key initiatives clearly and effectively. Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting. Lead quality assurance efforts to maintain world-class service standards. Manage hiring, coaching, and, when necessary, termination of staff. Serve as a subject matter expert on client-specific operations. Manage remote team members as needed. Perform other duties as assigned. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum 5 years of call center management experience. Associate's degree or equivalent combination of education and experience. Strong leadership and staff development skills. Excellent interpersonal and communication abilities. Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Proven ability to drive performance and meet sales and service targets. Deep understanding of call center tools, KPIs, and SLA management. Effective conflict resolution skills for both customer and employee issues. Strong organizational, time management, and multitasking capabilities. Adaptability in a fast-paced, evolving environment. Clear, concise communication both written and verbal. A proactive, solution-oriented mindset with a passion for excellence. Ability to prioritize and execute tasks independently. Strong accountability and performance management skills. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you'll lead a team of 5-10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES Key Responsibilities Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. Coach supervisors on customer service best practices and operational excellence. Monitor and manage KPIs, performance metrics, and productivity standards. Foster a culture of accountability, continuous improvement, and high performance. Oversee workforce management, including scheduling and performance goal setting. Develop strategies to ensure exceptional customer satisfaction across all interactions. Motivate and develop teams to maximize sales and service opportunities. Ensure accurate and timely payroll submissions. Drive revenue and profitability growth within the call center. Analyze team and individual performance to identify trends and improvement areas. Communicate process updates and key initiatives clearly and effectively. Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting. Lead quality assurance efforts to maintain world-class service standards. Manage hiring, coaching, and, when necessary, termination of staff. Serve as a subject matter expert on client-specific operations. Manage remote team members as needed. Perform other duties as assigned. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS Minimum 5 years of call center management experience. Associate's degree or equivalent combination of education and experience. Strong leadership and staff development skills. Excellent interpersonal and communication abilities. Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). Proven ability to drive performance and meet sales and service targets. Deep understanding of call center tools, KPIs, and SLA management. Effective conflict resolution skills for both customer and employee issues. Strong organizational, time management, and multitasking capabilities. Adaptability in a fast-paced, evolving environment. Clear, concise communication both written and verbal. A proactive, solution-oriented mindset with a passion for excellence. Ability to prioritize and execute tasks independently. Strong accountability and performance management skills. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.