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  • Care Team Manager

    Beacon Specialized Living 4.0company rating

    Team manager job in Scranton, PA

    *Join the Beacon Specialized Living Services Team: Lead With Purpose!* Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, autism, and mental health challenges? If so, it's time to LEAP forward in your career at Beacon Specialized Living Services! At Beacon, we're dedicated to providing exceptional care and empowering individuals to live their fullest lives. As a Care Team Manager, you'll not only support residents, but also lead and mentor a team of Direct Support Professionals (DSPs), ensuring both quality care and smooth operations in the home. *What Can I Expect as a Care Team Manager?* As a Care Team Manager, you will oversee the daily operations of a residential program and lead a team of DSPs. You'll work closely with clinical teams, families, and regulators to provide high-quality care and a safe, supportive environment. *Daily Responsibilities Include:* • Lead & Support Staff: Supervise, coach, and develop DSPs to deliver excellent care. • Ensure Quality Care: Oversee resident well-being, advocate for their needs, and promote person-centered planning. • Manage Operations: Maintain budgets, staff schedules, payroll accuracy, and compliance with licensing requirements. • Facility Oversight: Ensure the home is safe, clean, and well-maintained. • Collaborate & Communicate: Partner with families, referral sources, and regulatory agencies while keeping leadership informed. *What We're Looking For:* • Leadership Skills: Prior supervisory or management experience in healthcare or human services preferred. • Team Builder: Ability to motivate, guide, and support a diverse team. • Strong Communicator: Clear and compassionate communication with staff, families, and residents. • Organized & Reliable: Skilled at balancing operations, compliance, and care. • Resilient & Compassionate: Able to handle challenges while keeping a person-centered focus. *What We Offer:* • Competitive Pay & Benefits (medical, dental, vision, life insurance, 401k match) • DailyPay - make any day a payday! • Paid Training - including leadership development and industry certifications • Advancement Opportunities with our LEAP Program • Growth-focused culture - we invest in your career every step of the way *Qualifications:* • Required: High school diploma or GED, valid driver's license, and leadership capability. • Preferred: 2+ years of supervisory experience in healthcare, behavioral health, or a related field; some college coursework in human services or business. *Why Beacon?* At Beacon, we don't just offer jobs - we offer fulfilling careers. As a Care Team Manager, you'll be part of a compassionate, mission-driven company that values your leadership and supports your growth. Step into a role where your impact is seen every day - both in the lives of the individuals we serve and the staff you lead. Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #PA123
    $24k-31k yearly est. 2d ago
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  • Sr. Customer Service Manager

    Shipmonk 4.2company rating

    Team manager job in Pittston, PA

    ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. About the Role: Lead Leaders. Scale the Future of CX. We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You'll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences. If you're a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West. What You'll Be Rocking Every Day Lead Through Leaders Manage, mentor, and develop CX Managers overseeing multi-site teams. Build strong leadership rhythms around coaching, calibration, and accountability. Develop future leaders through performance reviews, succession planning, and growth frameworks. Foster a culture of trust, ownership, accountability, and results across distributed teams. Own the Metrics That Matter Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case. Use data to identify trends, build action plans, and execute performance improvements. Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity. Lead WBRs and MBRs that move from reporting to real operational impact. Champion the Merchant Experience Act as the senior escalation point for complex or high-value merchant concerns across the region. Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor. Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience. Identify root causes and drive proactive communication strategies to prevent repeat issues. Drive Innovation and Efficiency Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem. Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities. Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction. Balance innovation with operational discipline - ensuring change drives measurable results. Build Systems That Scale Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards. Support network-wide standardization of reporting, quality assurance, and process excellence. Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities. Champion Culture and Engagement Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged. Recognize wins, celebrate milestones, and maintain energy through periods of high demand. Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession. What Makes You a Great Fit ✔ You've Led Leaders - you know how to develop managers and scale performance across sites. ✔ You're Both Analytical and Empathetic - you manage through data but lead through people. ✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy. ✔ You're Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives. ✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience. ✔ You're Ambitious and Growth-Minded - you don't shy away from challenges; you seek them. You'll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership. What You Bring to the Table 6-8 years of progressive leadership experience in Customer Experience, Operations, or Service Management At least 3+ years managing managers or multi-site teams Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case Experience in 3PL, logistics, or eCommerce fulfillment environments Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization Familiarity with CRM, ticketing, and workforce management platforms Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps Ready to Redefine the Merchant Experience? Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale. At ShipMonk, we're a leadership factory - we build leaders, not just teams. If you're hungry to grow, ready to build, and excited to lead transformation, this is where you'll do some of the best work of your career. ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    $93k-156k yearly est. Auto-Apply 13d ago
  • Retail Team Manager

    Wahid Inc.

    Team manager job in Pittston, PA

    Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid driver's license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required.
    $80k-135k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager - State Farm Agent Team Member

    David Giarratano-State Farm Agent

    Team manager job in East Stroudsburg, PA

    Job DescriptionBenefits: Bonus based on performance Competitive salary Training & development Are you passionate about delivering exceptional customer experiences? Join our dynamic team and help us build lasting relationships with our customers! ROLE DESCRIPTION: Respond promptly and professionally to customer inquiries via phone, email, and chat Troubleshoot and resolve customer issues with empathy and efficiency Collaborate with internal teams to enhance service quality Maintain accurate records of customer interactions QUALIFICATIONS: In depth background check verifying clear criminal history PA/NJ Property and Casualty Producers license Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment Previous customer service experience Why Join Us? Competitive salary and bonus package Opportunities for career growth and development Supportive and inclusive company culture Ready to make a difference? Apply now by sending your resume and cover letter to ************************** with the subject line Customer Service Application Lets create exceptional customer experiences together! #CustomerService #Hiring #JoinOurTeam #CareerOpportunity
    $33k-68k yearly est. Easy Apply 14d ago
  • Business Srv. Team Lead

    External

    Team manager job in Scranton, PA

    Provide business-focused services through employer contact and feedback Contact employers by phone, referral or in person to schedule face-to-face meetings Introduce employer to CareerLink services and available training programs During initial employer visit, Develop a network for potential business leads Act as an ambassador and concierge to the business community, developing and maintaining relationships with Chambers of Commerce, Economic Development and other business-oriented groups Develop and distribute electronic and paper outreach materials in collaboration with the CareerLink Site Supervisor and CareerLink partners, according to Lackawanna County WDB policies Generate new and recurring job openings, including those created by serving the incumbent workforce Support employers in the use of CWDS and assist with solutions to other needs Identify employer positions listed on the regional target list Train employers to use the job order system and explain how to input job orders Meet with Subject Matter Experts to build Job Task Analyses (JTA) Utilize Skilldex to complete JTAs Enter all employer information and employer contacts into appropriate systems and monitor employer activities Interface with other employer company departments and employees Provide target estimates or goals and periodic progress reports Represent EDSI at conferences, meetings and targeted social functions as required Meet performance criteria on a weekly, monthly and annual basis Coordinate and provide support to partners within the CareerLink Set up, attend and assist at job fairs Supervise Business Service Representatives and implement recruiting processes and initiatives Education and Experience Requirements Bachelor's degree with marketing, sales and customer service experience Ability to make presentations to large groups of people Knowledge of Microsoft Office programs
    $86k-127k yearly est. 60d+ ago
  • Fulfillment Center Supervisor

    Extensishr

    Team manager job in Pittston, PA

    Who We Are Davinci Micro Fulfillment partners with brands to optimize their direct-to-consumer eCommerce operations through quick, efficient, and cost-effective fulfillment solutions. By strategically placing inventory in micro-fulfillment centers across the U.S., we reduce lead times, lower freight costs, and drive higher inventory turns. As an extension of our partners, we deliver integrated solutions that maximize sell-through while minimizing waste and cost. Who You Are The Fulfillment Center Supervisor oversees and coordinates daily warehouse operations, including receiving, storing, and shipping goods, while also managing staff, ensuring safety, and optimizing efficiency. Reporting directly to the Fulfillment Center Manger, you will be responsible for managing day to day operations to achieve key performance indicators (KPIs) and providing excellent customer service levels. What You'll Do Staff Management: Supervising, training, and motivating fulfillment center staff. Assigning tasks and workloads. Evaluating employee performance and providing feedback. Ensuring adherence to company policies and procedures. Inventory Management: Monitoring and maintaining accurate inventory levels. Ensuring proper storage and organization of goods. Managing stock levels and ordering supplies as needed. Conducting regular inventory checks and audits. Operational Efficiency: Overseeing receiving, storing, and shipping processes. Optimizing warehouse layout and processes to improve efficiency. Identifying and implementing process improvements. Ensuring timely and accurate order fulfillment. Achieving fulfillment center KPI's Safety and Compliance: Ensuring a safe working environment for all employees. Maintaining 5S and housekeeping at all times. Enforcing safety protocols and procedures. Conducting regular safety inspections and audits. Ensuring compliance with relevant regulations and standards. Communication and Coordination: Communicating with other buildings and stakeholders. Responding to customer inquiries and resolving issues. Working collaboratively with other supervisors and managers. Data Analysis and Reporting: Analyzing warehouse performance data to identify trends and areas for improvement. Preparing reports on warehouse operations and performance. Tracking key performance indicators (KPIs). Fulfilment Center KPI's (not all inclusive): Safety Zero Incidents Productivity 100% On Time Ship 5% Dock to Stock 48 Hours Inventory Accuracy 5% Picking Accuracy 5% What You Bring Strong leadership and interpersonal skills. Excellent organizational and time management skills. Proven experience in warehouse management or a related field. Familiarity with warehouse safety protocols and procedures. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication and problem-solving skills. Knowledge of warehouse management systems and software. GMP/FDA experience helpful. Ability to train and motivate employees. Proficiency in data analysis and reporting. What We Offer Physical Requirements: Prolonged periods of standing at a desk and working on a computer. Must be able to lift 15 pounds at times. Compensation: This is fulltime role with a rate of $65k/yearly. #IND1
    $65k yearly Auto-Apply 4d ago
  • Customer Service Lead $19-$20 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Team manager job in Scranton, PA

    Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable, and professional service. * Effective communication, interpersonal, and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Liaison between senior leadership and team members. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************************************************************************************************************************************************** Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan proudly supports a drug and smoke-free work environment. Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
    $32k-41k yearly est. 8d ago
  • Guest Relations Manager

    Mandarin Oriental Hotel Group 4.2company rating

    Team manager job in Lake, PA

    Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. GUEST RELATIONS MANAGER Mandarin Oriental, Lago di Como's VIP Guest Relations Manager is the owner of the Guests' database and is responsible for executing the delivery of amenities, ensuring that the Guests' preferences are met at all times and their expectations exceeded. He or She will also meet, greet and escort all VIP Guests and ensure that they are both delighted and satisfied at their arrival, during their stay and after a fond farewell. He or She directly reports to the Front Office Manager and supervises the VIP Guest Relations team. Duties and responsibilities: * Assist VIP guests with their requests and plans for their stay in Lake Como * Welcome and escort VIP guests to their suites upon arrival, and assist the Front Office Team with check-in operations if needed * Meet and greet VIP guests upon check-out, ensuring any assistance for their departure * Coordinate the welcome amenities for all guests accordingly to their VIP level and special occasions * Establish and address special guests' preferences recorded in guests' history profiles, working closely with all the other departments * Maintain the highest quality database relating to guests' history and implement guests' recognition programs, in line with MOHG guidelines * Arrange dining reservations, activities, transportation and other leisure experiences within or outside the resort for all VIP guests * Ensure that all returning VIP guests are pre-registered and welcomed according to the hotel's Guest Recognition program * Prepare the daily internal journal * Handle small events from the initial enquiry to the final execution such as wedding proposals, elopements, celebrations and private dinners in collaboration with the other departments * Create special touches for our guests in collaborations with the other departments * Handle VIP guests' incoming and outgoing correspondence * Be knowledgeable of all in-house and arriving guests, as well as all daily events in the resort or other situations that might impact our guests' stay * Demonstrate teamwork by cooperating with and assisting colleagues as needed * Perform any tasks as deemed appropriate by the the management * Assist with the daily operations of the Front Desk and other Front Office departments Requirements: * Two-years experience in the same or a similar position in the luxury hospitality * Strong written and verbal communication skills * Full proficiency in English and Italian; an additional language is preferred * A good knowledge of Lake Como area is preferred * Able to multi-task, to problem solve and to work well in a team environment * Must be professional and willing to provide excellent guest services * Excellent organization, effective time-management skills and creativity * Flexible schedules and working hours * Availability to work on week-ends and holidays
    $48k-70k yearly est. 60d+ ago
  • Operations Team Lead - 3rd Shift - Sanctions Screening Center of Excellence

    Bank of America Corporation 4.7company rating

    Team manager job in Scranton, PA

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line. Line of Business Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles - Wire and ACH - in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. Responsibilities: * Responsible for all Team Lead responsibilities, directly involved with managing on-site and off-site staffing without having any direct reports * Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures * Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager * Monitor work flow and team progress, provide feedback to manager/team * Monitor escalations received from Lines of business and response in timely manner * Coordinate with other sites/regions to ensure daily SScOE goals are met * Provide training to new hires and up skill training to existing associates * Ensure existing training is updated appropriately to adjust for changes in environment over time * Participates in projects as required * Resolves day-to-day problems and executes deliverables within the business unit * Provides functional expertise knowledge to projects or initiatives relating to the business unit * Manages team workload and provides general oversight and direction to team * Maintains internal, operational, and financial controls and works within risk appetite of the business unit * Reviews processes to ensure they are efficient and implements process improvement opportunities * Schedule is Monday - Friday 11pm - 8am Required Qualifications: * Minimum of 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts or equivalent experience * Analytical and detail oriented. * Highly motivated to succeed in a fast-paced environment * Ability to prioritize, use own initiative and be flexible * Good oral and written communications skills. * Ability to work under pressure, meet deadlines and navigate change * PC proficiency and excellent Keyboarding/Typing skills. * Ability to work independently, as well as, within a team. * Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business. Successful candidate MUST have a strong risk framework and approach * Knowledge of Excel, Word, Outlook * Overtime as required * Schedule is Monday - Friday 11pm - 8am Desired Qualifications: * 1+ year leadership experience * Experience in Global Banking & Markets business process * Excels in working among diverse viewpoints to determine the best path forward * Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions * Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language * Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization * Is intellectually curious; constantly seeks to learn and advance his/her knowledge * Team player attitude, enthusiasm and commitment * Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. * Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base * Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Skills: * Attention to Detail * Collaboration * Customer Service Management * Customer and Client Focus * Fraud Management * Active Listening * Administrative Services * Business Operations Management * Data Collection and Entry * Quality Assurance * Client Management * Coaching * Performance Management Shift: 3rd shift (United States of America) Hours Per Week: 40
    $53k-91k yearly est. 48d ago
  • Office Manager

    Healthcare Outcomes Performance Company 4.2company rating

    Team manager job in Shavertown, PA

    Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Office Manager to join our team at our Chadds Ford, Havertown, and Wayne, PA offices. As two of the region's most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. Position Summary The Office Manager oversees daily office operations to ensure efficient, compliant, and patient-focused services. This role manages front-end processes, staff performance, and workflows to maintain accuracy in patient information, insurance, and collections while adhering to policies, procedures, and regulatory requirements. The Office Manager ensures appropriate staffing within budget, monitors performance metrics and financial reports, supports staff recruitment and development, and collaborates with clinical, administrative, and Revenue Cycle teams to promote high-quality care, patient satisfaction, and continuous operational improvement. This is a full time on-site Monday-Friday position. Key Responsibilities Oversee daily office operations to ensure compliance with policies, procedures, metrics, and regulatory requirements. Manage front-end processes to ensure accurate patient demographics, insurance verification, and collections. Lead, coach, and support staff to achieve patient satisfaction, service excellence, and performance expectations. Ensure appropriate staffing levels while adhering to budget guidelines. Monitor workflows, deadlines, and productivity; identify and resolve operational issues. Support recruitment, onboarding, training, and performance management of office staff. Oversee supply inventory and maintain optimal par levels. Ensure timely, courteous, and effective response to patient and visitor needs. Collaborate with clinical, administrative, and Revenue Cycle teams to support high-quality care. Monitor performance metrics, audits, budgets, and reports; recommend corrective actions as needed. Maintain patient privacy and confidentiality. Perform other duties as assigned. Qualifications and Experience Minimum of five (5) years of working experience in a medical or healthcare setting with at least three (3) years of management experience required. Orthopaedic practice experience strongly preferred Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience highly preferred. Education: Associates Degree or equivalent working knowledge required Bachelors Degree preferred Licenses & Certifications: None required Compensation & Benefits Comprehensive benefits package including medical, dental, and vision plans 100% employer-paid life insurance 401(k) with employer match Benefits begin the first of the month following hire date (for full-time employees) Generous paid sick and vacation time 7 paid holidays annually Opportunities for growth and advancement Employee referral reward program About Premier Orthopaedics & Philadelphia Hand to Shoulder Premier Orthopaedics and Philadelphia Hand to Shoulder Center (PHSC) are leading providers of comprehensive musculoskeletal care throughout Pennsylvania, New Jersey, and Delaware. Premier Orthopaedics delivers expert treatment for orthopedic injuries, joint disease, interventional spine care, regenerative medicine, and comprehensive physical therapy services, supported by more than 150 providers across 50+ locations. Our facilities include state-of-the-art MRI centers, outpatient surgery centers, physical therapy clinics, and orthopedic urgent care centers to ensure timely access to high-quality, patient-focused care. Philadelphia Hand to Shoulder Center (PHSC), a division of Premier Orthopaedics, has been nationally recognized for more than 50 years for its specialized care of the hand, wrist, elbow, arm, and shoulder. Our fellowship-trained surgeons and certified Hand and Occupational Therapists collaborate to provide seamless care-from diagnosis and treatment to post-operative and rehabilitative recovery. With 14 convenient locations across Pennsylvania and New Jersey, PHSC offers advanced, integrated care to restore function, mobility, and quality of life for patients with upper extremity conditions.
    $36k-56k yearly est. 29d ago
  • Customer Service Supervisor

    Marmaxx Operating Corp 4.2company rating

    Team manager job in Hazleton, PA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10 Laurel Mall Location: USA TJ Maxx Store 1479 Hazleton PAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 24d ago
  • Team Lead Rehabilitation Operations

    Schuylkill 3.2company rating

    Team manager job in East Stroudsburg, PA

    Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Individuals in the Rehab Operations Lead position are strong clinicians whose primary role is providing expert level patient care relative to their licensure. These individuals are not only driven in the provision of excellent patient care, but are also dedicated to the development and advancement of core leadership competencies. They will function as an assistant to the direct site manager in optimizing operational performance of their site; including but not limited to patient access, employee engagement, service recovery and regulatory compliance. Individuals in this role may also be asked to represent rehab services in interdisciplinary meetings and be responsible for bi-directional communication as directed by the next level leader. This skills and job performance of individuals in this role will prepare them with the foundation to become a strong candidate for career advancement along a leadership track. Job Duties Performs all essential functions of the PT, OT or SLP therapist role, and models treatment approach by utilizing current evidence based practice and healthcare trends while providing direct patient care. Assists Leadership in optimizing operational performance; including access, employee engagement, patient experience, environment of care, service recovery, regulatory compliance and other duties as assigned by the next-level leader. Represents Rehab Services at clinical interdisciplinary team meetings and effectively facilitates a bi-directional communication cascade. Minimum Qualifications Bachelor's Degree Physical Therapy or Master's Degree Occupational Therapy or Master's Degree Speech Language Pathology or 2 years Ability to train others. Broad knowledge of roles within the healthcare industry. Skill in collecting and analyzing complex data. Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action. Ability to conduct demographic analysis as it relates to clients. American Heart Association Basic Life Support - State of Pennsylvania Upon Hire PT - Licensed Physical Therapist - State of Pennsylvania Upon Hire or OT - Licensed Occupational Therapist - State of Pennsylvania Upon Hire or SLP - Licensed Speech Language Pathologist - State of Pennsylvania Upon Hire Preferred Qualifications Master's Degree Physical Therapy Physical Demands Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. **************************** Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 206 E Brown St Primary Location: Lehigh Valley Hospital- Pocono Position Type: Onsite Union: Not Applicable Work Schedule: Monday through Friday 8AM - 430PM, 2 weekend day shifts per month Department: 1029-00068 IRF Therapy
    $41k-57k yearly est. Auto-Apply 11d ago
  • Team Lead

    Aerotek 4.4company rating

    Team manager job in Scranton, PA

    We are seeking a motivated and experienced 3rd Shift Team Lead to join our team. The role involves leading and supervising a team of production employees to achieve daily manufacturing targets. This position requires working from 5:30 pm to 3:30 am, with extended hours during the busy season. **Responsibilities** + Lead and supervise a team of production employees to meet daily manufacturing targets. + Monitor production schedules and adjust workflow to optimize efficiency. + Ensure compliance with safety regulations and company policies. + Train, coach, and mentor team members to improve performance and skill development. + Conduct quality checks and ensure products meet specifications. + Collaborate with maintenance, quality, and engineering teams to resolve issues. + Maintain accurate production records and report on key performance indicators (KPIs). + Identify and implement process improvements to enhance productivity and reduce waste. + Support inventory control and material handling processes. **Essential Skills** + 2+ years in a leadership role, ideally in manufacturing. + Strong understanding of manufacturing processes, safety standards, and quality control. + Excellent communication and interpersonal skills. + Ability to lead, motivate, and develop a team. + Proficiency in using production management software and Microsoft Office tools. **Job Type & Location** This is a Contract to Hire position based out of Scranton, PA. **Pay and Benefits** The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) **Workplace Type** This is a fully onsite position in Scranton,PA. **Application Deadline** This position is anticipated to close on Feb 4, 2026. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $25-25 hourly 8d ago
  • Team Lead - 3rd Shift (Shafts/Barrels)

    Clopay 4.7company rating

    Team manager job in Mountain Top, PA

    Job DescriptionSalary: $24.21/Hr + $1.50 Shift Differential CornellCookson, a division of Clopay Corporation is a leading door and grille manufacturer.We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a 3rd Shift Team Lead in our Mountaintop, PA manufacturing facility In this position, the successful candidate will perform the following job responsibilities: Support the coordination and work activities of department personnel. Support the supervision in ensuring production commitments are met. Recommend, support, implement and ensure that safety is paramount in the department's performance. Perform job and safety training activities for all new department personnel. Monitor employee conformance with prescribed safety and quality regulations. Monitor the set-up of materials, equipment and staff to ensure success. Monitor quality checks to assure that the product is being produced within specifications. JOB REQUIREMENTS -Qualifications: A high school diploma or equivalent is required, some college preferred A minimum of 3 - 5 years of progressive manufacturing line responsibility. Prior welding experience Basic computer skills are required with a familiarity of Microsoft Office Products. Please visit our website at ************** to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment.EOE M/F/D/V Job Type: Full-time Work Location: In person
    $24.2 hourly 9d ago
  • Office Manager

    Lawn Doctor 4.3company rating

    Team manager job in Upper Mount Bethel, PA

    Benefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development Lawn Doctor - Office Manager / Sales & Customer Relations Specialist Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team in a key dual role as Office Manager / Customer Relations Specialist. This position plays a critical role in supporting both our customers and our field technicians, while also driving growth through sales and excellent service. This person will serve as the hub of our operations-managing customer inquiries, assisting with routing and scheduling, supporting the technician team, and driving service sales. The ideal candidate is not only organized and reliable but also comfortable speaking with customers and skilled in identifying opportunities to enhance service offerings. Key Responsibilities: Serve as the first point of contact for customer inquiries and support Communicate with new leads to convert them into Lawn Doctor customers Work with current customers to recommend and add services that meet their lawn care needs Support technicians by assisting with daily routing, job coordination, and customer communication Ensure high customer satisfaction through timely and professional communication Proactively follow up with customers post-sale to reinforce service satisfaction and encourage retention Maintain accurate records, schedules, and service follow-ups with attention to detail Develop strong product knowledge of Lawn Doctor services and seasonal offerings What We're Looking For: Strong work ethic and excellent attention to detail Enthusiastic and comfortable working directly with customers (in person and over the phone) Strong organizational and communication skills Ability to multitask and manage a dynamic work environment Previous sales or customer service experience strongly preferred Prior experience in lawn care or service-based industries is a plus but not required Valid driver's license, clean driving record, and reliable transportation Dependable attendance and punctuality We Offer: Opportunities for professional growth A supportive team environment If you are driven, organized, and passionate about helping customers while keeping operations running smoothly, we would love to hear from you! Compensation: $19.00 - $24.00 per hour Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
    $19-24 hourly Auto-Apply 4d ago
  • Office Manager

    Lawn Doctor of Stroudsburg-Bangor

    Team manager job in Upper Mount Bethel, PA

    Job DescriptionBenefits: Bonus based on performance Flexible schedule Opportunity for advancement Training & development Lawn Doctor Office Manager / Sales & Customer Relations Specialist Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team in a key dual role as Office Manager / Customer Relations Specialist. This position plays a critical role in supporting both our customers and our field technicians, while also driving growth through sales and excellent service. This person will serve as the hub of our operationsmanaging customer inquiries, assisting with routing and scheduling, supporting the technician team, and driving service sales. The ideal candidate is not only organized and reliable but also comfortable speaking with customers and skilled in identifying opportunities to enhance service offerings. Key Responsibilities: Serve as the first point of contact for customer inquiries and support Communicate with new leads to convert them into Lawn Doctor customers Work with current customers to recommend and add services that meet their lawn care needs Support technicians by assisting with daily routing, job coordination, and customer communication Ensure high customer satisfaction through timely and professional communication Proactively follow up with customers post-sale to reinforce service satisfaction and encourage retention Maintain accurate records, schedules, and service follow-ups with attention to detail Develop strong product knowledge of Lawn Doctor services and seasonal offerings What Were Looking For: Strong work ethic and excellent attention to detail Enthusiastic and comfortable working directly with customers (in person and over the phone) Strong organizational and communication skills Ability to multitask and manage a dynamic work environment Previous sales or customer service experience strongly preferred Prior experience in lawn care or service-based industries is a plus but not required Valid drivers license, clean driving record, and reliable transportation Dependable attendance and punctuality We Offer: Opportunities for professional growth A supportive team environment If you are driven, organized, and passionate about helping customers while keeping operations running smoothly, we would love to hear from you!
    $36k-56k yearly est. 5d ago
  • Asset Care Team Leader - Equipment

    Fabri Kal LLC 4.4company rating

    Team manager job in Hazleton, PA

    Asset care Team Leader is responsible for planning and coordinating maintenance resources for the execution of planned preventive maintenance events. This person manages the maintenance personnel at the point of work, coordinates shift maintenance personnel for emergency repairs due to unexpected breakdowns in an effort to reduce unscheduled downtime. The Asset Care Team Leader will provide leadership and prioritize repairs for high speed manufacturing equipment and maximize utilization of maintenance resources and equipment uptime Leadership: Direct management of all maintenance resources Key Job Accountabilities Minor Capital Projects Management Manages minor capital projects for equipment and facility maintenance and upgrades; leverages both internal and third party resources to meet the timing, cost and quality objectives on projects. Resource Deployment Optimizes workforce utilization of hourly employee through salary direct reports. Ensures the team has effective work strategy, detailed planning and 'down day' execution and effective skills development systems required to support the system. Minor Capital Projects Management Manages minor capital projects for equipment and facility maintenance and upgrades; leverages both internal and third party resources to meet the timing, cost and quality objectives on projects. Resource Deployment Optimizes workforce utilization of hourly employee through salary direct reports. Ensures the team has effective work strategy, detailed planning and 'down day' execution and effective skills development systems required to support the system. Downtime Management Works to minimize mean time to repair tools, improve conditions and remove barriers that effects unscheduled downtime. Understands plant equipment, employee resources, production priorities and leverages right person on the right repair jobs. Engineering Equipment Upgrades Manages equipment and resources in the implementation of engineered upgrades and modifications. Facility Repair Management Manages resources in the maintenance and repair of the facility structure and support equipment. Technical Competency Development Develops, maintains, and expands the technical competencies and capabilities of the team through talent selection, deployment, training, and development systems.
    $45k-79k yearly est. Auto-Apply 60d+ ago
  • Park Team Lead

    Sky Zone 3.8company rating

    Team manager job in Scranton, PA

    CircusTrix dba Defy Team Lead Full-time Onsite Department: Operations Reports to: General Manager Travel: N/A FLSA: Non-Exempt WHO WE ARE: Our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You'll rotate through key operational areas - Sales & Service, Parties & Events, and Food & Beverage/Facilities - gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager just dependable, driven, and ready to learn. You're the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren't on-site, we'll count on you to step in as Manager on Duty (MOD) and keep the park running strong. HOW YOU BRING OUR MISSION TO LIFE: You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You'll grow your skills and make a real impact by delivering excellence in these key areas: Leadership & Operations Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Guest Experience & Sales Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement. Safety & Compliance Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead Drive front desk performance and membership sales while delivering service excellence. Lead guest interactions with a focus on Sky Zone's “WOW” service standards. Coach team members to maximize conversions and deliver consistent guest satisfaction. Parties & Events Lead Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs. Ensure operational consistency and guest delight from booking to event completion. F&B & Facilities Lead Manage inventory and ordering of all cafe items. Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines. Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition. Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel. *Part-time Flex Lead (not available at all park locations) Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads. WHAT YOU BRING TO THE TEAM: Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here's what that looks like: You must be at least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed. Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive. Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands-on, team-first mindset, you're quick jump in where needed and support others without being asked. A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example. Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation. WHY THIS ROLE MATTERS: Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. This isn't about having it all figured out - it's about having the drive to grow, the awareness to improve, and the character to lead with trust. If you're ready to make an impact, grow your skills, and lead with heart, we'd love to have you on the team. ____________________ Compensation range is $15.00-$16.00 based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: January 5th, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.
    $15-16 hourly Auto-Apply 30d ago
  • Team Lead

    Abraxas Youth & Family Services 3.6company rating

    Team manager job in Mountainhome, PA

    Job Description Youth Development Team Leader Now hiring YOUTH DEVELOPMENT TEAM LEADER at Abraxas South Mountain Youth Center. In this role, you will help improve the lives of at-risk youth in our community. Abraxas South Mountain is located in Franklin County on Pennsylvania Route 233 between Gettysburg and Chambersburg and is surrounded by the rolling hills and beautiful woodlands of south-central Pennsylvania's Michaux State Forest. Are you looking to make a meaningful difference in the lives of at-risk youth? We've got the job for you! Salary: $21.00 per hour Job Type: Full-time Shift: 2:45pm-10:45pm, includes weekends Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families. Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services. Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live. Benefits & Perks: We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you - both at home and at work. Medical & Dental & Vision Insurance Flexible Spending Accounts Basic Life & Short-Term Disability Insurance 401(k) Life Assistance Program (LAP) Tuition Assistance Program Paid Time Off (PTO) * Paid Holidays * Paid Training Advancement Opportunities In this role, you will: Implement the activities which support the daily schedule. You will assist in monitoring various processes on the unit, supervise and interact with clients, observe and address client behavior, and document services in client files. Job Duties Include, but not limited to: Oversee the implementation of activities which support the daily schedule on one or more units at the facility. Interact with and supervise clients during daily activities in a manner that ensures their safety and security. Provide effective people security (e.g., headcounts, room checks, client movement) Observe client behavior and intervene appropriately. Process intakes and screen clients according to program policy. Ensure the unit has adequate supplies (e.g., hygiene products, cleaning supplies). Facilitate and document various groups/meetings. Administer medication or supervise self -administration of medication when necessary. Know and implement emergency procedures (e.g. evacuation, CPR/first aid). Support the Abraxas philosophy and mission and promotes the Seven Key Principles of care. Demonstrate appropriate use of Safe Crisis Management techniques and skill Hiring Requirements: High School Diploma or GED Bachelor's or Associate's degree preferred. Detention unit employees must have an Associate's degree or sixty (60) credit hours from an accredited college or university. At least twenty-one (21) years of age Driver's License Physical exam that includes TB and drug testing. Must pass both federal and state background checks which screen for crimes including, but not limited to drug related crimes, violent crimes, sexual abuse, domestic violence, child abuse, and repeated misdemeanors. Satisfactory completion of background screening and applicable pre-employment checks, including but not limited to employment and/or personal reference and driving records. Ability to work with computers and the necessary software typically used by the department. Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve. We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization. As we work to make a difference in people's lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees. As a provider of trauma-informed care, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. Whether you're looking to begin a rewarding career or you're a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels. At Abraxas, everything we do centers around people. That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness. Our benefit options meet you where you are in your life and set you up for success both in and outside of work. If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others. Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree. If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you. Join Us in Building Better Futures! Interested in joining our outstanding team? If you have any questions, you can contact us by email at **************************** Apis Services Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
    $21 hourly Easy Apply 5d ago
  • Care Team Manager - Group Home

    Beacon Specialized Living 4.0company rating

    Team manager job in Wilkes-Barre, PA

    *Join the Beacon Specialized Living Services Team: Lead With Purpose!* Are you looking for a leadership role where you can make a real difference in the lives of others? Do you have a passion for supporting individuals with intellectual and developmental disabilities, autism, and mental health challenges? If so, it's time to LEAP forward in your career at Beacon Specialized Living Services! At Beacon, we're dedicated to providing exceptional care and empowering individuals to live their fullest lives. As a Care Team Manager, you'll not only support residents, but also lead and mentor a team of Direct Support Professionals (DSPs), ensuring both quality care and smooth operations in the home. *What Can I Expect as a Care Team Manager?* As a Care Team Manager, you will oversee the daily operations of a residential program and lead a team of DSPs. You'll work closely with clinical teams, families, and regulators to provide high-quality care and a safe, supportive environment. *Daily Responsibilities Include:* • Lead & Support Staff: Supervise, coach, and develop DSPs to deliver excellent care. • Ensure Quality Care: Oversee resident well-being, advocate for their needs, and promote person-centered planning. • Manage Operations: Maintain budgets, staff schedules, payroll accuracy, and compliance with licensing requirements. • Facility Oversight: Ensure the home is safe, clean, and well-maintained. • Collaborate & Communicate: Partner with families, referral sources, and regulatory agencies while keeping leadership informed. *What We're Looking For:* • Leadership Skills: Prior supervisory or management experience in healthcare or human services preferred. • Team Builder: Ability to motivate, guide, and support a diverse team. • Strong Communicator: Clear and compassionate communication with staff, families, and residents. • Organized & Reliable: Skilled at balancing operations, compliance, and care. • Resilient & Compassionate: Able to handle challenges while keeping a person-centered focus. *What We Offer:* • Competitive Pay & Benefits (medical, dental, vision, life insurance, 401k match) • DailyPay - make any day a payday! • Paid Training - including leadership development and industry certifications • Advancement Opportunities with our LEAP Program • Growth-focused culture - we invest in your career every step of the way *Qualifications:* • Required: High school diploma or GED, valid driver's license, and leadership capability. • Preferred: 2+ years of supervisory experience in healthcare, behavioral health, or a related field; some college coursework in human services or business. *Why Beacon?* At Beacon, we don't just offer jobs - we offer fulfilling careers. As a Care Team Manager, you'll be part of a compassionate, mission-driven company that values your leadership and supports your growth. Step into a role where your impact is seen every day - both in the lives of the individuals we serve and the staff you lead. Beacon Specialized Living Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $24k-31k yearly est. 2d ago

Learn more about team manager jobs

How much does a team manager earn in Scranton, PA?

The average team manager in Scranton, PA earns between $63,000 and $171,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Scranton, PA

$104,000

What are the biggest employers of Team Managers in Scranton, PA?

The biggest employers of Team Managers in Scranton, PA are:
  1. AT&T
  2. Beacon Specialized Living
  3. Panera Bread
  4. Wahid Inc.
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