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  • Help Desk Technician

    Teksystems 4.4company rating

    Remote technical analysis senior associate job

    We are seeking an Entry-Level Help Desk Technician to join our team in a hybrid work environment. This role supports core business hours Monday-Friday (7:00 AM-4:00 PM or 8:00 AM-5:00 PM EDT) and follows a hybrid schedule with three days in office per week, though fully remote candidates may be considered for top talent. Responsibilities include providing customer-focused technical support via phone, chat, and a self-service ticketing portal; performing initial troubleshooting; managing and resolving tickets; and documenting issues within a ticketing system. The environment is primarily Microsoft and Windows-based, and this role places a strong emphasis on customer service, communication, and timely resolution. Prior contact center or phone/email support experience is a plus, as is familiarity with ticketing platforms such as ServiceNow, ShareWell, or Spiceworks. Technical experience and certifications such as CompTIA A+ are beneficial but not required-candidates with one to two years of relevant experience or a combination of education and experience are encouraged to apply. *Job Type & Location*This is a Contract position based out of Columbus, OH. *Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Columbus,OH. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $18-20 hourly 1d ago
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  • Mortgage Technology Support Analyst II

    Lower 4.1company rating

    Remote technical analysis senior associate job

    Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy
    $32-36 hourly Auto-Apply 7d ago
  • Financial Analysis - Technology Finance - Senior Associate

    JPMC

    Technical analysis senior associate job in Columbus, OH

    Join our dynamic team as a Financial Analysis Senior Associate in Technology Finance, where you'll drive key technology initiatives and enhance business performance across Home Lending and Auto in Consumer and Community Banking. Leverage your expertise in financial analysis, budgeting, and forecasting to provide strategic insights and serve as a trusted advisor, ensuring alignment with our ever-evolving business goals. As a Financial Analysis Senior Associate in Technology Finance, you will collaborate across the organization to provide strategic financial analysis, oversight, and coordination of budgeting and forecasting. You will serve as a trusted advisor, responsible for identifying, escalating, and mitigating business risks. This dynamic and fast-paced role aligns with the ever-evolving nature of the businesses we support. Job Responsibilities: Lead annual and ongoing financial planning for product areas, providing insights into monthly financial performance, forecasting, budgeting, and trend analysis. Develop and monitor performance metrics, create presentations, and deliver financial analysis on various topics to senior management. Oversee financial control, forecasting, budgeting, and the delivery of management reports on a weekly, monthly, and quarterly basis. Develop new reporting capabilities, including dashboards. Conduct variance analysis to identify key drivers of results and present findings to senior management, explaining deviations from forecasts and budgets. Manage and deliver key work streams and tasks, ensuring timely execution even with limited information. Identify and resolve key business risks, ensuring alignment with strategic goals. Communicate with key business partners to understand projects and drive next steps. Demonstrate strong design acumen and expertise in Excel and PowerPoint. Provide business rationale and decisions for month-end financial performance and forecasting. Conduct reviews and analysis on product financial performance, consumption/demand planning, budgeting, billing, and trends. Create ad hoc reports for senior management, perform variance analysis to understand key drivers of results, manage and deliver key work streams and tasks. Required Qualifications, Capabilities, and Skills Bachelor's degree in Accounting, Finance, or a related field. 4+ years of work experience in Financial Services, and/or accounting/controller background Strong verbal and written communication skills, with the ability to articulate complex issues clearly. Proven track record of executing special projects with minimal lead time. Inquisitive, enthusiastic, and diligent, with the ability to challenge peers. Proficient in Excel and PowerPoint, with intermediate to advanced skills. Strong analytical and problem-solving skills, with the ability to analyze large data sets and present conclusions concisely. Team player with the ability to communicate effectively with key business partners.
    $104k-146k yearly est. Auto-Apply 60d+ ago
  • Managed IT Help Desk Tier 1

    Dex Imaging 3.7company rating

    Remote technical analysis senior associate job

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required
    $31k-40k yearly est. Auto-Apply 60d+ ago
  • Technical Support Specialist

    Hologic 4.4company rating

    Remote technical analysis senior associate job

    All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning Technical Support team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. Think this role is for you? This individual has an ability for troubleshooting issues beyond “computer stuff.” In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. Key Outcomes: Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. Document calls in the CRM system and escalate issues that require further investigation. Authorize return of customer product for investigation. Determine replacement of product as warranted. Potential Growth Opportunities: Represent Technical Support as specialist for designated product(s). Act as liaison to other departments within the division concerning issues related to specific product lines. Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. Build relationships with partners and distributors. Writing and reviewing procedures. Provide guidance and coaching to other Technical Support personnel. Do you have what it takes? You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. You are comfortable speaking on the phone and have flexibility in your schedule. We are looking for someone who is eager to start their career in this field and wants to grow within the department. Additional qualifications: Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). Experience as a Cytology Prep Technician (desired). Experience with cytology, RT PCR, molecular, or virology (desired). Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
    $71k-106k yearly Auto-Apply 44d ago
  • Technical & Aggregation Support Specialist

    Empower Retirement 4.3company rating

    Remote technical analysis senior associate job

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset. What you will do Resolve client, advisor, and internal support inquiries submitted through Zendesk Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues Analyze trends in client issues and serve as the voice of the customer to drive product improvements Create and maintain Help Center articles and technical documentation for common issues Recommend and support process and tooling improvements to enhance customer satisfaction What you will bring Bachelor's degree and at least 2 years of related experience, or equivalent work experience Strong analytical and technical troubleshooting skills Excellent written communication skills with ability to explain technical concepts clearly Strong time management and organizational skills in a support environment Customer‑first attitude with empathy and accountability for issue resolution What will set you apart Experience with Zendesk, JIRA, or similar support tools Account Aggregation experience a plus Experience providing technical support via phone, chat, and email Ability to work cross‑functionally with engineering and product teams Experience writing technical documentation or training support personnel Working knowledge of SQL or similar data tools ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-20-2026 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
    $55.3k-76.1k yearly Auto-Apply 4d ago
  • IT Help Desk Technician (Remote)

    Capital Rx 4.1company rating

    Remote technical analysis senior associate job

    About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Developadditional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build andestablish procedures for newly established team Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) Acustomer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
    $24-28 hourly 5d ago
  • Part Time Information Technology Help Desk Technician

    Valor Network 4.5company rating

    Remote technical analysis senior associate job

    Job Title: Information Technology Help Desk Technician Job Classification: Nonexempt Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts. 2. Team member of the call center assisting users with completing functions. 3. Effectively troubleshoots Level 1 technical issues. 4. Resolves or escalates problems to management as needed. 5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution. 6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. 7. Trains users in learning new company-provided applications and assists in problem solving for applications issues. 8. Assists with setup of accounts for users. 9. Provides support with documentation, write up instructions, and procedures. Qualifications: This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends. To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting. Education/Experience: High school degree, additional education is encouraged. Prior customer service or information technology experience. Special Skills: Verbal communication skills Customer service oriented Team player Work Environment: Work is performed remotely on a computer workstation. Physical Requirements: Sitting Keyboarding Speaking Vision for Computer Use Pay Range: $20-25 per hour
    $20-25 hourly 3d ago
  • Junior Contracts Support Specialist

    Teracore 4.2company rating

    Remote technical analysis senior associate job

    Remote Opportunity -- (US Citizenship required to obtain security clearance.) Teracore is a Service Disabled Veteran Owned Small Business (SDVOSB) classified management consulting and information technology services firm. We are committed to creating and maintaining a corporate environment and culture that promotes long-term employment. Diverse talents help us to achieve the missions and objectives of our customers. We hope we can partner together to achieve those goals. Project Background: Regional Procurement Office West (RPOW) Acquisition Support provides acquisition services to seven contracting offices within the Department of Veterans Affairs. Position Description: The services include but are not limited to the following: “cradle-to-grave” acquisition functions including pre-award functions, post-award functions, price & cost analysis, preparation of award documents and supporting documentation, contract administration, and other related non inherently governmental functions. Tasks/Responsibilities: Develop, award and administer limited contract types with some supervision and oversight Perform “cradle to grave” acquisition functions (pre-award to closeout) Review procurement requests to ensure compliance Develop solicitation documents and other contractual documentation (ie. D&Fs, justifications, solicitation amendments, supporting memoranda) Required Skills: Bachelor's Degree Minimum of two (2) years relevant experience with Federal Contracting experience Effectively communicate orally and in writing Documented experience of pre- and post-award acquisitions processes Familiar with FAR and VAAR based procurements Desired Skills: Strong communication skills (i.e. ability to speak clearly and succinctly to matters pertaining to the work being performed); particularly with Federal staff and Contracting personnel Ability to work in a team environment as well as take on individual projects Multi-tasking and reasoning skills to delegate and prioritize workload At Teracore, we support, depend and thrive on differences for the benefit of our associates and customers. Teracore is an equal opportunity employer. Employment decisions are based solely on a person's merit and professional qualifications directly related to job competence.
    $66k-95k yearly est. Auto-Apply 60d+ ago
  • Help Desk Support

    Mindlance 4.6company rating

    Technical analysis senior associate job in Groveport, OH

    Job Responsibilities: Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers. Installs hardware and software on workstations. Sets up and maintains network and telecommunications systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required. SKILL SET Possess a working knowledge of hardware components, hardware configurations, and have strong software experience. Excellent customer service skills to work effectively with clients and vendors. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skillset. Possess excellent organizational skills. Possess excellent oral communication skills. Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows / Apple based computers. Must be self-motivated and work with minimal supervision. Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users. Additional Information To discuss on this opportunity feel free to reach Raghu Varun Call on ************ or email your resume to ************************
    $33k-54k yearly est. Easy Apply 1d ago
  • IT Helpdesk Support

    Flywheel Software 4.3company rating

    Remote technical analysis senior associate job

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: The IT Help Desk Support position plays a crucial role in providing technical assistance and support to employees for computer systems, encompassing both hardware and software. They also take on the responsibility of remotely troubleshooting issues through diagnostic tests. We are seeking a candidate with a positive mindset, a can-do attitude, and a strong willingness to assist. Monthly Compensation: 1,100 USD Responsibilities include, but are not limited to: •Training other staff members in troubleshooting and diagnosing problems. •Installing or changing the software to fix issues. •Following up with employees to ensure full resolution of issues. • Respond to and resolve user inquiries and issues related to computer systems, hardware, and software. •Identifying and suggesting possible improvements in procedures. •Providing accurate information on IT tools, products, or services. •Dispatching unresolved issues to the next level of support. •Remote troubleshooting and diagnosing problems. •Walking the users through a problem-solving process, they need to work efficiently. •Resolving problems with networks and other computer systems. •Writing, editing, and revising documentation for new and updated software and hardware. Requirements: A degree in Information Technology or a related field (certification in a related field is a plus). At least 1 year of experience in a technical support role. Customer-oriented attitude with the ability to work well in a team. Strong knowledge of computer systems, hardware, and software. An openness to learning new technologies. Advanced or native-level English skills (written and spoken). Your own reliable and updated PC, a headset, and good internet speed (at least 30mb/s). Skills Problem-solving. Analytical thinking. Teamworking. Assertive communication. Interpersonal skills. Time Zone: EST Schedule: 8:30 AM to 5:30 PM Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $35k-65k yearly est. Auto-Apply 40d ago
  • Inperson Interview for Help Desk Support in Columbus Ohio

    360 It Professionals 3.6company rating

    Technical analysis senior associate job in Columbus, OH

    360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Title/ Designation - Help Desk Analyst 1/HDA1 (Pos. - 1) Duration of Contract 1 Months + Extendable Interview Type In Person Only Location: Columbus, Ohio, 43223, Qualifications · Understanding of Desktop Support and Software Licensing Services. · Uses creativity and innovation to automate and streamline processes and procedures. · Understands customer support, likes to work with people and can ensure that the customer is satisfied. · Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause. · Working knowledge of Excel spreadsheets. · Strong communication/leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Act as the escalation point for high priority support issues. · Ability to interpret end user license agreements. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests). · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Additional Information Thanks and Regards, Amrita Sharma 408 766 0000 EXT. 426 amrita.s@)360itpro.com
    $37k-63k yearly est. 60d+ ago
  • Associate - Corporate - Data & Technology Transactions

    The Practice Group 4.5company rating

    Remote technical analysis senior associate job

    About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers globally and offer unmatched expertise and resources to help you grow from an intellectually curious self-starter into an exceptional lawyer. If you aspire to be the best, this is where you belong. About the Practice Group Latham's data and technology transactions team helps clients negotiate their most complex and important technology contracts and alliances, develop secure and compliant platforms and products, and realize the maximum value of their data and IP assets. Our group brings together the deep technical and regulatory experience and industry-focused commercial sensibility of a boutique practice combined with the global reach and depth of a first-tier global law firm. We provide strategic guidance and representation to the world's leading corporations, financial institutions, platforms, and emerging tech companies on the full range of transactions and the regulation of technology and data. Latham helps companies negotiate their key strategic alliances, joint ventures, collaborations, outsourcing and cloud agreements, and IP and technology licenses across industries and market sectors. We help clients develop strategies to protect and make maximum use of technology and data against the backdrop of an ever-evolving internet and ever-increasing regulation. We integrate seamlessly with our market-leading corporate and finance teams to provide focused guidance on the IP, technology, and data aspects of major transactions - from asset commercialization to complex carve-outs. About the Role Data and Technology Transactions Practice is seeking a highly qualified associate with a minimum of three years of experience to join our 4th to 7th year associate class. The ideal candidate will have experience working on technology and intellectual property transactions such as technology licensing agreements, development agreements, consulting services agreements, distribution agreements, strategic alliances, website and mobile application licenses, and terms of use. Additionally, the candidate should have experience in IP-related work on acquisition, investment, or financing transactions. Main Contact Details ********************* ********************************** Additional Information Investing in the well-being of our lawyers and staff is among the firm's highest priorities. Through our “LiveWell Latham” program, we offer best-in-class benefits and comprehensive resources designed to support you and your loved ones through all life's moments - from building a family and taking care of loved ones, to managing your health and saving for the future. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. We periodically provide demographic data to legal publications, bar associations, civic and community organizations, and in some instances, to local, state, and federal government agencies as required by law or contract. So that the firm can provide this information accurately, we request that you consider self-identifying. Please click here to review your rights under U.S. employment laws. In accordance with Latham & Watkins policies, associates in this role must protect and maintain any highly sensitive, confidential, privileged, financial and/or proprietary information that Latham & Watkins retains either as part of the legal services the Firm provides to clients or for internal purposes. Los Angeles: Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link above to review the Ordinance. San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link above to review the Ordinance. Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things. Pay Range Associate Base Salary Discretionary bonuses may be available depending on application circumstances and position. Class of US Payroll 2026 $225,000 2025 $225,000 2024 $235,000 2023 $260,000 2022 $310,000 2021 $365,000 2020 $390,000 2019 $420,000 2018 $435,000
    $50k-85k yearly est. Auto-Apply 14d ago
  • Technical Support Analyst, Tier 2 (US Remote)

    First Advantage 4.7company rating

    Remote technical analysis senior associate job

    At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
    $55k-75k yearly Auto-Apply 4d ago
  • PACS IT Support Specialist

    CPSI 4.7company rating

    Remote technical analysis senior associate job

    Provide PACS Tier I technical support and information regarding the services, products or materials offered by Trubridge EHR in relation to the PACS product. We are looking for a dedicated and customer-focused Remote PACS Support Tier I professional to join our ImageLink PACS team. As a Remote PACS Support Tier 1 Technician, you will be the initial point of contact for our clients, delivering timely and efficient technical assistance. You will provide first-level technical support to clients via phone, email, or chat (ticketing system), ensuring prompt and courteous assistance. Record and track all client interactions, including inquiries, complaints, comments, in the ticketing system, maintaining accurate and up-to-date records of issues and resolutions. Assist clients with installations/updates of PACS software server and viewer applications. Escalate complex or unresolved issues to IT PACS Specialist Tier II or IT PACS Guide Tier III support, ensuring timely and accurate handoff. Collaborate with other IT support staff to identify recurring issues and propose solutions for continuous improvement. Participate in on-call rotation and provide after-hours support when necessary. Your main responsibility will be to troubleshoot and solve PACS-related issues, respond to inquiries, and ensure that clients can work smoothly within the PACS product. These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Technical Support
    $35k-64k yearly est. Auto-Apply 6d ago
  • Logistics Technology Support Specialist

    Midwest Veterinary Supply, Inc. 4.0company rating

    Remote technical analysis senior associate job

    Midwest Veterinary Supply is seeking a full-time Logistics Technology Support Specialist for our Lakeville, Minnesota corporate office. This is a remote role, with the ability to spend up to 10% time traveling to our Distribution Center locations and onsite at our Lakeville Corporate location. Job Summary : The Logistics Technology Support Specialist will support distribution operations by assisting in the design, testing, and implementation of warehouse management system changes. Additionally, the Logistics Technology Support Specialist will analyze data and information from many sources to ensure visibility is provided to management in order to make quality business decisions. This role will provide problem resolution leveraging the Jira ticketing system. Essential Job Functions : Work with the System Developers, Logistics Management, and other members of the Warehouse Management System maintenance and upgrade team to generate test data and execute specific scenario requests and provide detailed feedback based on results and findings. Apply analytic methods or tools to understand, predict, or control logistics operations or processes. Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost. Provide guidance, support, training, and feedback to operations staff across all facilities relating to new projects, upgrades, and ongoing maintenance or development. Monitor inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity. Work with logistics management to identify areas of opportunity to reduce spending and benefit from volume-based discounts. Work with other departments to gather and assemble relevant data for current projects. Job Requirements & Qualifications : Must be able to perform each essential function satisfactorily A High School Diploma or equivalent (GED) required. A minimum of two of years of experience in a distribution environment is desired Ability to read, write and speak English Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals Basic computer skills, ability to operate a Windows-based computer and data entry Good listening and verbal communication skills to include the ability to demonstrate diplomacy and professionalism Strong organizational skills Ability to work well with others and independently The ability make quick decisions based on sound business logic Ability to work with Corporate office to achieve mutual goals Ability to remain flexible and open minded Cognos version 10.2 or greater is beneficial Strong written and verbal communication skills Strong organizational skills and the ability to multitask Must be self-motivated and able to work independently Strong customer service skills Mental & Physical Demands : Attention to detail to assure accuracy Regular interaction with people, team-player Daily deadlines may result in a fast pace of work Potential for stress related to typical problem resolution processes Acceptant of constructive criticism and feedback Continuous use of hands for writing and computer keyboard Vision: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Use of a telephone - listening and speaking Ability to work at a desk throughout the day Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. Midwest Veterinary Supply reserves the right to revise or change job duties and responsibilities as the need arises . Equipment Used : Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier. Work Environment : This is a remote position. Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per workweek may be required. Travel may be necessary during project planning, implementation, and post go-live phases. Salary/Benefits : We offer competitive pay and a comprehensive benefits package including Medical, Dental and Vision insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations. About Us : Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices. Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.
    $32k-60k yearly est. Auto-Apply 7d ago
  • Technical Support Specialist - East Coast

    Airtable 4.2company rating

    Remote technical analysis senior associate job

    Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.
    $73k-95.3k yearly Auto-Apply 26d ago
  • A - 5/16 - 764156 - Technical Support Specialist -

    FHR 3.6company rating

    Remote technical analysis senior associate job

    *** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.
    $53k-84k yearly est. 8d ago
  • Therapeutic Support Technician

    Newvista Behavioral Health 4.3company rating

    Technical analysis senior associate job in Columbus, OH

    Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Responsible for supporting the therapeutic milieu and/or providing individual therapeutic behavioral services under the direction of a Team Lead and Clinical Supervisor, by ensuring that the schedule/program is consistently delivered, clients are supervised, that safety is maintained, and clients and families are treated with respect and dignity. Education: Bachelors or Masters from an accredited college. Combination of education and relevant work experience may be required. Experience: Previous experience in a mental health or education setting with young children, with direct experience working with children with mental health or significant behaviors difficulties. POSITION REQUIREMENTS Daily Assignment Providing individual TBS and/or group services to assigned caseload Assists therapist and other providers with daily program delivery Completes daily clinical documentation of provided services Collects all necessary information for quality and program performance measures Consistently collaborates with parent/guardians and other members of the treatment team Responsible for completion of Behavior Support Plans Completion of all required educational and training course Educational/Training Requirements Milieu Management & Approach Therapeutic Communication Early Childhood Mental Health
    $34k-54k yearly est. Auto-Apply 60d+ ago
  • Technology Support III - SAP BW

    Jpmorgan Chase 4.8company rating

    Technical analysis senior associate job in Columbus, OH

    Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. **Job Responsibilities** + Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm. + Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability. + Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications. + Monitor production environments for anomalies and address issues utilizing standard observability tools. + Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs. + Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning. + Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments. + Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure. + Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements. + Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. **Required Qualifications, Capabilities, and Skills** + Formal training or certification on software engineering concepts and 3+ years applied experience + 5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution. + 3+ years of experience troubleshooting, resolving, and maintaining information technology services. + 3+ years of UNIX and Control-M experience. + Strong hands-on experience with SAP ABAP programming and HANA SQL scripts. + Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications. + Must be strong in BW, BO, and have BPC experience. + Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud. + Experience with observability and monitoring tools and techniques. + Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework. **Preferred Qualifications, Capabilities, and Skills** + Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations. + Demonstrated success in a fast-paced, dynamic production support environment. + Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing. + Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis. + Financial Services industry experience preferred. + Experience in SAP ERP, SAP CO, and SAP FI preferred. + Working understanding of public cloud environments. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Chicago,IL $95,000.00 - $130,000.00 / year
    $95k-130k yearly 38d ago

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