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The differences between technical experts and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical expert and a technical support engineer. Additionally, a technical expert has an average salary of $120,223, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a technical expert include customer satisfaction, technical problems and technical troubleshooting. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Technical Expert | Technical Support Engineer | |
| Yearly salary | $120,223 | $85,716 |
| Hourly rate | $57.80 | $41.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,017 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Technical experts are professionals who are responsible for managing technical programs and products of a technology-based company by providing customer service, staff training, and web development. They must provide technical support on products and current issues through phone calls or face-to-face customer end support. They must conduct technical assistance to help solve operational problems faced by customers while train users to operate automation and communications equipment. They must also research for costing-effective and new technologies while coaching employees on selling those new technologies.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Technical experts and technical support engineers have different pay scales, as shown below.
| Technical Expert | Technical Support Engineer | |
| Average salary | $120,223 | $85,716 |
| Salary range | Between $88,000 And $162,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Apple | Meta |
| Best paying industry | Media | Technology |
There are a few differences between a technical expert and a technical support engineer in terms of educational background:
| Technical Expert | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 63% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical experts' and technical support engineers' demographics:
| Technical Expert | Technical Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 77.1% Female, 22.9% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |