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The differences between technical support coordinators and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Coordinator | Administrative Technical Support | |
| Yearly salary | $41,092 | $46,753 |
| Hourly rate | $19.76 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support coordinators and administrative technical supports have different pay scales, as shown below.
| Technical Support Coordinator | Administrative Technical Support | |
| Average salary | $41,092 | $46,753 |
| Salary range | Between $28,000 And $59,000 | Between $29,000 And $75,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Cottage Health | AIG |
| Best paying industry | Technology | - |
There are a few differences between a technical support coordinator and an administrative technical support in terms of educational background:
| Technical Support Coordinator | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and administrative technical supports' demographics:
| Technical Support Coordinator | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |