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The differences between technical support coordinators and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a desk support technician. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Technical Support Coordinator | Desk Support Technician | |
| Yearly salary | $41,092 | $40,715 |
| Hourly rate | $19.76 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Technical support coordinators and desk support technicians have different pay scales, as shown below.
| Technical Support Coordinator | Desk Support Technician | |
| Average salary | $41,092 | $40,715 |
| Salary range | Between $28,000 And $59,000 | Between $26,000 And $62,000 |
| Highest paying City | New York, NY | South San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Cottage Health | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support coordinator and a desk support technician in terms of educational background:
| Technical Support Coordinator | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and desk support technicians' demographics:
| Technical Support Coordinator | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |