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The differences between technical support coordinators and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a help desk coordinator. Additionally, a technical support coordinator has an average salary of $41,092, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Technical Support Coordinator | Help Desk Coordinator | |
| Yearly salary | $41,092 | $40,262 |
| Hourly rate | $19.76 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Technical support coordinators and help desk coordinators have different pay scales, as shown below.
| Technical Support Coordinator | Help Desk Coordinator | |
| Average salary | $41,092 | $40,262 |
| Salary range | Between $28,000 And $59,000 | Between $28,000 And $57,000 |
| Highest paying City | New York, NY | Philadelphia, PA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Cottage Health | Ecs Federal |
| Best paying industry | Technology | - |
There are a few differences between a technical support coordinator and a help desk coordinator in terms of educational background:
| Technical Support Coordinator | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and help desk coordinators' demographics:
| Technical Support Coordinator | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |