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The differences between technical support coordinators and technical specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a technical specialist. Additionally, a technical specialist has an average salary of $88,773, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a technical specialist are customer service, technical support, and patients.
| Technical Support Coordinator | Technical Specialist | |
| Yearly salary | $41,092 | $88,773 |
| Hourly rate | $19.76 | $42.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 121,151 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
Technical support coordinators and technical specialists have different pay scales, as shown below.
| Technical Support Coordinator | Technical Specialist | |
| Average salary | $41,092 | $88,773 |
| Salary range | Between $28,000 And $59,000 | Between $62,000 And $126,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New Jersey | Delaware |
| Best paying company | Cottage Health | Finnegan Henderson Farabow Garrett & Dunner |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support coordinator and a technical specialist in terms of educational background:
| Technical Support Coordinator | Technical Specialist | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and technical specialists' demographics:
| Technical Support Coordinator | Technical Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 71.2% Female, 28.8% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.5% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |