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The differences between technical support coordinators and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support coordinator and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support coordinator include customer service, phone calls and excellent interpersonal. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Technical Support Coordinator | Technician Support Tier | |
| Yearly salary | $41,092 | $54,889 |
| Hourly rate | $19.76 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,591 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Technical support coordinators and technician support tiers have different pay scales, as shown below.
| Technical Support Coordinator | Technician Support Tier | |
| Average salary | $41,092 | $54,889 |
| Salary range | Between $28,000 And $59,000 | Between $38,000 And $78,000 |
| Highest paying City | New York, NY | Benicia, CA |
| Highest paying state | New Jersey | New York |
| Best paying company | Cottage Health | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support coordinator and a technician support tier in terms of educational background:
| Technical Support Coordinator | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 57% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support coordinators' and technician support tiers' demographics:
| Technical Support Coordinator | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.1% Female, 42.9% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |