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The differences between technical support executives and customer support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a technical support executive, becoming a customer support manager takes usually requires 4-6 years. Additionally, a customer support manager has an average salary of $91,598, which is higher than the $89,469 average annual salary of a technical support executive.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a customer support manager are project management, CRM, and technical support.
| Technical Support Executive | Customer Support Manager | |
| Yearly salary | $89,469 | $91,598 |
| Hourly rate | $43.01 | $44.04 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 128,995 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
The responsibilities of a customer support manager revolve around overseeing the performance of customer support staff to ensure that all clients get optimal service. They mostly delegate tasks, address and resolve issues, manage schedules, train new employees, produce progress reports, assess performances, and set sales targets. There are also instances when one must respond to calls and correspondence, offer products and services, and manage the budget. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets while implementing the company's policies and regulations.
Technical support executives and customer support managers have different pay scales, as shown below.
| Technical Support Executive | Customer Support Manager | |
| Average salary | $89,469 | $91,598 |
| Salary range | Between $60,000 And $131,000 | Between $64,000 And $130,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | Amazon |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support executive and a customer support manager in terms of educational background:
| Technical Support Executive | Customer Support Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 65% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between technical support executives' and customer support managers' demographics:
| Technical Support Executive | Customer Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 56.9% Female, 43.1% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 9.6% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 6.1% White, 61.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |