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The differences between technical support executives and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technical support engineer. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Technical Support Executive | Technical Support Engineer | |
| Yearly salary | $89,469 | $85,716 |
| Hourly rate | $43.01 | $41.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Technical support executives and technical support engineers have different pay scales, as shown below.
| Technical Support Executive | Technical Support Engineer | |
| Average salary | $89,469 | $85,716 |
| Salary range | Between $60,000 And $131,000 | Between $61,000 And $119,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | Meta |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support executive and a technical support engineer in terms of educational background:
| Technical Support Executive | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 63% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and technical support engineers' demographics:
| Technical Support Executive | Technical Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |