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The differences between technician support tiers and computer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a computer support technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $41,852 average annual salary of a computer support technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a computer support technician are customer service, technical support, and computer support.
| Technician Support Tier | Computer Support Technician | |
| Yearly salary | $54,889 | $41,852 |
| Hourly rate | $26.39 | $20.12 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 121,180 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A computer support technician is responsible for diagnosing and resolving computer and network issues, identifying the source of malfunctions, and improving infrastructure to avoid downtimes and operational delays. Computer support technicians manage the efficiency of all equipment and peripherals for the computers, assist in installing components, and keeping adequate resources or alternatives for defective items. They also recommend minimal costs technology materials and create troubleshooting manuals for reference, ensuring that the network processes adhere to internal guidelines and regulations.
Technician support tiers and computer support technicians have different pay scales, as shown below.
| Technician Support Tier | Computer Support Technician | |
| Average salary | $54,889 | $41,852 |
| Salary range | Between $38,000 And $78,000 | Between $34,000 And $51,000 |
| Highest paying City | Benicia, CA | Lompoc, CA |
| Highest paying state | New York | California |
| Best paying company | Scantron | Lawrence Livermore National Laboratory |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a technician support tier and a computer support technician in terms of educational background:
| Technician Support Tier | Computer Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technician support tiers' and computer support technicians' demographics:
| Technician Support Tier | Computer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 83.2% Female, 16.8% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.7% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |