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The differences between technician support tiers and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a desk support technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Technician Support Tier | Desk Support Technician | |
| Yearly salary | $54,889 | $40,715 |
| Hourly rate | $26.39 | $19.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Technician support tiers and desk support technicians have different pay scales, as shown below.
| Technician Support Tier | Desk Support Technician | |
| Average salary | $54,889 | $40,715 |
| Salary range | Between $38,000 And $78,000 | Between $26,000 And $62,000 |
| Highest paying City | Benicia, CA | South San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Scantron | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support tier and a desk support technician in terms of educational background:
| Technician Support Tier | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 48% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support tiers' and desk support technicians' demographics:
| Technician Support Tier | Desk Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |