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The differences between technician support tiers and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a hardware technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $47,851 average annual salary of a hardware technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a hardware technician are customer service, technical support, and network printers.
| Technician Support Tier | Hardware Technician | |
| Yearly salary | $54,889 | $47,851 |
| Hourly rate | $26.39 | $23.01 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 85,174 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A hardware technician is typically in charge of providing technical support to clients or employees, ensuring efficiency and client satisfaction. In a company setting, a hardware technician is responsible for performing initial assessments on computer hardware, troubleshooting, diagnosing problems, and providing step by step solutions to solve the issues. They may also perform corrective repairs on problems and conduct regular maintenance checks to ensure the quality of equipment. Furthermore, as a hardware technician, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.
Technician support tiers and hardware technicians have different pay scales, as shown below.
| Technician Support Tier | Hardware Technician | |
| Average salary | $54,889 | $47,851 |
| Salary range | Between $38,000 And $78,000 | Between $32,000 And $71,000 |
| Highest paying City | Benicia, CA | San Francisco, CA |
| Highest paying state | New York | Delaware |
| Best paying company | Scantron | Apple |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support tier and a hardware technician in terms of educational background:
| Technician Support Tier | Hardware Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 40% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technician support tiers' and hardware technicians' demographics:
| Technician Support Tier | Hardware Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 90.0% Female, 10.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |