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The differences between technician support tiers and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a junior technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Technician Support Tier | Junior Technician | |
| Yearly salary | $54,889 | $39,417 |
| Hourly rate | $26.39 | $18.95 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 34% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Technician support tiers and junior technicians have different pay scales, as shown below.
| Technician Support Tier | Junior Technician | |
| Average salary | $54,889 | $39,417 |
| Salary range | Between $38,000 And $78,000 | Between $26,000 And $57,000 |
| Highest paying City | Benicia, CA | Alexandria, VA |
| Highest paying state | New York | New York |
| Best paying company | Scantron | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support tier and a junior technician in terms of educational background:
| Technician Support Tier | Junior Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 34% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support tiers' and junior technicians' demographics:
| Technician Support Tier | Junior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |