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The differences between technician support tiers and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a network support technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $48,622 average annual salary of a network support technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Technician Support Tier | Network Support Technician | |
| Yearly salary | $54,889 | $48,622 |
| Hourly rate | $26.39 | $23.38 |
| Growth rate | 10% | 5% |
| Number of jobs | 109,671 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Technician support tiers and network support technicians have different pay scales, as shown below.
| Technician Support Tier | Network Support Technician | |
| Average salary | $54,889 | $48,622 |
| Salary range | Between $38,000 And $78,000 | Between $38,000 And $61,000 |
| Highest paying City | Benicia, CA | Troy, NY |
| Highest paying state | New York | Rhode Island |
| Best paying company | Scantron | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support tier and a network support technician in terms of educational background:
| Technician Support Tier | Network Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technician support tiers' and network support technicians' demographics:
| Technician Support Tier | Network Support Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |