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The differences between technician support tiers and noc technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a noc technician. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $45,884 average annual salary of a noc technician.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a noc technician are customer service, troubleshoot, and network operations.
| Technician Support Tier | NOC Technician | |
| Yearly salary | $54,889 | $45,884 |
| Hourly rate | $26.39 | $22.06 |
| Growth rate | 10% | 5% |
| Number of jobs | 109,671 | 48,270 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A NOC (Network Operations Center) technician is responsible for providing the highest customer service by resolving the customers' technical and network issues that affect the performance and stability of the systems operations. NOC technicians diagnose system failures and create support tickets for immediate troubleshooting. They also assist the system engineers in upgrading the network infrastructure and configuration to prevent system downtimes and operational delays. A NOC technician must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Technician support tiers and noc technicians have different pay scales, as shown below.
| Technician Support Tier | NOC Technician | |
| Average salary | $54,889 | $45,884 |
| Salary range | Between $38,000 And $78,000 | Between $31,000 And $67,000 |
| Highest paying City | Benicia, CA | Washington, DC |
| Highest paying state | New York | Maryland |
| Best paying company | Scantron | Duquesne Light Company |
| Best paying industry | Technology | Professional |
There are a few differences between a technician support tier and a noc technician in terms of educational background:
| Technician Support Tier | NOC Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technician support tiers' and noc technicians' demographics:
| Technician Support Tier | NOC Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 88.5% Female, 11.5% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 9.2% Unknown, 5.1% Hispanic or Latino, 12.9% Asian, 8.7% White, 63.7% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |