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The differences between technician support tiers and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician support tier and a technical support trainer. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technician support tier include customer service, technical support and phone calls. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Technician Support Tier | Technical Support Trainer | |
| Yearly salary | $54,889 | $45,722 |
| Hourly rate | $26.39 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 109,671 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Technician support tiers and technical support trainers have different pay scales, as shown below.
| Technician Support Tier | Technical Support Trainer | |
| Average salary | $54,889 | $45,722 |
| Salary range | Between $38,000 And $78,000 | Between $25,000 And $82,000 |
| Highest paying City | Benicia, CA | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Scantron | T.D. Williamson |
| Best paying industry | Technology | Technology |
There are a few differences between a technician support tier and a technical support trainer in terms of educational background:
| Technician Support Tier | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician support tiers' and technical support trainers' demographics:
| Technician Support Tier | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.1% Female, 26.9% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |