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The differences between technology coordinators and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technology coordinator and a technical support technician. Additionally, a technology coordinator has an average salary of $70,052, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for a technology coordinator include customer service, technical support and data entry. The most important skills for a technical support technician are customer service, technical support, and patients.
| Technology Coordinator | Technical Support Technician | |
| Yearly salary | $70,052 | $40,210 |
| Hourly rate | $33.68 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,838 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technology coordinator is responsible for maintaining the organization's technology systems infrastructure, ensuring the efficiency of computer systems to meet project deliverables, and prevent delays in business operations. Technology coordinators evaluate new technology systems, studying its schematics and specifications, running diagnostic tests, and perform troubleshooting for inconsistencies and guide end-users for the system processes. They update the system's features for optimal performance, keeping the costs within the budget goals, and develop initiatives to research on current trends. A technology coordinator must have excellent technical skills, identifying technological opportunities to meet the customers' demands and increase profits.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Technology coordinators and technical support technicians have different pay scales, as shown below.
| Technology Coordinator | Technical Support Technician | |
| Average salary | $70,052 | $40,210 |
| Salary range | Between $48,000 And $101,000 | Between $24,000 And $64,000 |
| Highest paying City | Atlanta, GA | Philadelphia, PA |
| Highest paying state | Maryland | Pennsylvania |
| Best paying company | McKinsey & Company Inc | Ropes & Gray |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a technology coordinator and a technical support technician in terms of educational background:
| Technology Coordinator | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technology coordinators' and technical support technicians' demographics:
| Technology Coordinator | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 60.7% Female, 39.3% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |