Telemarketing representative vs customer service representative

Differences between telemarketing representative and customer service representative duties and responsibilities

Telemarketing representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
• Monitor telemarketing representatives telephone conversations with customers.
• Verify medicaid waive eligibility for non-emergency transportation.
• Make calls to existing Comcast customers for upgrades on their cable packages.
• Up saleing customers of comcast from a double play program to a triple play program.
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Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
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