Telemarketing representative vs inbound sales specialist

Differences between telemarketing representative and inbound sales specialist duties and responsibilities

Telemarketing representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
• Monitor telemarketing representatives telephone conversations with customers.
• Verify medicaid waive eligibility for non-emergency transportation.
• Make calls to existing Comcast customers for upgrades on their cable packages.
• Up saleing customers of comcast from a double play program to a triple play program.
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Inbound sales specialist example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Provide upselling to existing customers.
• Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
• Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
• Follow QA requirements on each call to maintain the percentage required.3.
• Modify existing accounts that need to port over information from other providers to Comcast's.
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