Telesales representative vs client representative

The differences between telesales representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telesales representative and a client representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $41,785 average annual salary of a client representative.

The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for a client representative are customer service, phone calls, and client accounts.

Telesales representative vs client representative overview

	Telesales Representative	Client Representative
Yearly salary	$65,894	$41,785
Hourly rate	$31.68	$20.09
Growth rate	-4%	-4%
Number of jobs	221,315	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a telesales representative do?

A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Telesales representative vs client representative salary

Telesales representatives and client representatives have different pay scales, as shown below.

	Telesales Representative	Client Representative
Average salary	$65,894	$41,785
Salary range	Between $46,000 And $93,000	Between $28,000 And $60,000
Highest paying City	Iowa City, IA	New York, NY
Highest paying state	Iowa	New York
Best paying company	Oracle	IBM
Best paying industry	-	Technology

Differences between telesales representative and client representative education

There are a few differences between a telesales representative and a client representative in terms of educational background:

	Telesales Representative	Client Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Telesales representative vs client representative demographics

Here are the differences between telesales representatives' and client representatives' demographics:

	Telesales Representative	Client Representative
Average age	40	40
Gender ratio	Male, 46.1% Female, 53.9%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telesales representative and client representative duties and responsibilities

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Telesales representative vs client representative skills

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Telesales Representative
Telesales Representative vs Client Representative

Updated January 8, 2025

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