Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between telesales representatives and inbound sale representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a telesales representative, becoming an inbound sale representative takes usually requires 6-8 years. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $46,054 average annual salary of an inbound sale representative.
The top three skills for a telesales representative include customer service, inbound calls and lead generation. The most important skills for an inbound sale representative are excellent interpersonal, customer service, and mutual funds.
A telesales representative, also known as a telemarketer, is a salesperson whose duties focus on communicating with potential and existing clients through calls, aiming to secure sales and build positive customer relationships. They offer products and services, set appointments, answer inquiries, discuss product and service specifications, process orders and payments, and even assist customers in issues and concerns. Moreover, a telesales representative also conducts research and assessments to find leads for potential sales opportunities, contacts existing customers, keep records, and provides optimal services to ensure client satisfaction.
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
Telesales representatives and inbound sale representatives have different pay scales, as shown below.
| Telesales Representative | Inbound Sale Representative | |
| Average salary | $65,894 | $46,054 |
| Salary range | Between $46,000 And $93,000 | Between $27,000 And $75,000 |
| Highest paying City | Iowa City, IA | Boston, MA |
| Highest paying state | Iowa | Massachusetts |
| Best paying company | Oracle | Altice USA |
| Best paying industry | - | - |
There are a few differences between a telesales representative and an inbound sale representative in terms of educational background:
| Telesales Representative | Inbound Sale Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | University of Southern California |
Here are the differences between telesales representatives' and inbound sale representatives' demographics:
| Telesales Representative | Inbound Sale Representative | |
| Average age | 40 | 46 |
| Gender ratio | Male, 46.1% Female, 53.9% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |