Terminal clerk vs support clerk

The differences between terminal clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a terminal clerk and a support clerk. Additionally, a terminal clerk has an average salary of $36,854, which is higher than the $35,159 average annual salary of a support clerk.

The top three skills for a terminal clerk include direct calls, computer system and schedule appointments. The most important skills for a support clerk are customer service, data entry, and patients.

Terminal clerk vs support clerk overview

	Terminal Clerk	Support Clerk
Yearly salary	$36,854	$35,159
Hourly rate	$17.72	$16.90
Growth rate	-5%	-5%
Number of jobs	98,182	163,168
Job satisfaction	-	-
Most common degree	Associate Degree, 38%	Bachelor's Degree, 38%
Average age	47	47
Years of experience	2	2

What does a terminal clerk do?

A terminal clerk is in charge of processing and supervising activities concerning passengers and cargo, ensuring operations run smoothly and efficiently in adherence to protocols and regulations. Their duties entail gathering and verifying documentation, processing requests, accepting payments, processing files, and monitoring cargo inventory. Additionally, a terminal clerk assists clients by answering inquiries, explaining services, and solving issues and concerns professionally. Moreover, they must also maintain an open and transparent communication line with staff to ensure cargo is received or delivered timely and accurately.

What does a support clerk do?

A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

Terminal clerk vs support clerk salary

Terminal clerks and support clerks have different pay scales, as shown below.

	Terminal Clerk	Support Clerk
Average salary	$36,854	$35,159
Salary range	Between $30,000 And $44,000	Between $22,000 And $54,000
Highest paying City	-	San Diego, CA
Highest paying state	-	Hawaii
Best paying company	-	Los Alamos National Laboratory
Best paying industry	-	Government

Differences between terminal clerk and support clerk education

There are a few differences between a terminal clerk and a support clerk in terms of educational background:

	Terminal Clerk	Support Clerk
Most common degree	Associate Degree, 38%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Terminal clerk vs support clerk demographics

Here are the differences between terminal clerks' and support clerks' demographics:

	Terminal Clerk	Support Clerk
Average age	47	47
Gender ratio	Male, 16.7% Female, 83.3%	Male, 26.1% Female, 73.9%
Race ratio	Black or African American, 11.3% Unknown, 4.5% Hispanic or Latino, 19.8% Asian, 8.1% White, 55.2% American Indian and Alaska Native, 1.0%	Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0%
LGBT Percentage	6%	6%

Differences between terminal clerk and support clerk duties and responsibilities

Terminal clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Handle all incoming calls, bank deposits, accounts payable, general ledgers and employee payroll.
Prepare various spreadsheets such as month end salary accruals and payroll allocations for facilities within the company.
Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
Count daily out of stocks using the Telxon handheld, and enter the information onto the Safeway intranet for ordering purposes.

Support clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Inform eligible or potentially eligible individuals with Medicaid cover service and how to use them.
Assist in development and creation of provider workshop materials to include manuals, PowerPoint presentations, and registration materials.
Organize and locate inventory and update companies QuickBooks.
Prepare subpoenas for document production, deposition and trial appearance/testimony.
Record results in database from medical questionnaires complete by individuals presenting Medicaid claims.

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Terminal clerk vs support clerk skills

Common terminal clerk skills

Direct Calls, 29%
Computer System, 18%
Schedule Appointments, 15%
Freight Bills, 11%
Call Volume, 8%
Customer Inquiries, 7%

Common support clerk skills

Customer Service, 19%
Data Entry, 15%
Patients, 10%
Clerical Support, 6%
Medical Terminology, 6%
Office Equipment, 5%

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Updated January 8, 2025

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