Warranty clerk vs customer service associate

The differences between warranty clerks and customer service associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a warranty clerk and a customer service associate. Additionally, a customer service associate has an average salary of $31,709, which is higher than the $30,364 average annual salary of a warranty clerk.

The top three skills for a warranty clerk include schedule appointments, service appointments and data entry. The most important skills for a customer service associate are patients, sales floor, and plumbing.

Warranty clerk vs customer service associate overview

	Warranty Clerk	Customer Service Associate
Yearly salary	$30,364	$31,709
Hourly rate	$14.60	$15.24
Growth rate	-4%	-4%
Number of jobs	66,587	380,943
Job satisfaction	-	5
Most common degree	High School Diploma, 36%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Warranty clerk vs customer service associate salary

Warranty clerks and customer service associates have different pay scales, as shown below.

	Warranty Clerk	Customer Service Associate
Average salary	$30,364	$31,709
Salary range	Between $24,000 And $36,000	Between $24,000 And $40,000
Highest paying City	-	Richmond, CA
Highest paying state	-	California
Best paying company	-	Fidelity Investments
Best paying industry	-	Finance

Differences between warranty clerk and customer service associate education

There are a few differences between a warranty clerk and a customer service associate in terms of educational background:

	Warranty Clerk	Customer Service Associate
Most common degree	High School Diploma, 36%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Warranty clerk vs customer service associate demographics

Here are the differences between warranty clerks' and customer service associates' demographics:

	Warranty Clerk	Customer Service Associate
Average age	40	40
Gender ratio	Male, 14.8% Female, 85.2%	Male, 38.4% Female, 61.6%
Race ratio	Black or African American, 11.8% Unknown, 5.1% Hispanic or Latino, 21.3% Asian, 5.8% White, 55.3% American Indian and Alaska Native, 0.6%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 19.5% Asian, 6.6% White, 55.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between warranty clerk and customer service associate duties and responsibilities

Warranty clerk example responsibilities.

Coordinate advertising campaigns with corporate Mazda and manage advertising co-op funding.
Complete titles & MSO's & send them to the DMV.
Record accounting payments and verify balance into ADP systems.
Used ADP computer program daily to create, correct, and print service invoices.
Perform duties of clerk, cashier and receptionist for Mitsubishi, Hyundai and Pontiac.
Track CSI performance for Kia, and provide solutions on how to increase performance.

Customer service associate example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
Perform upselling on every call.
Train in flight emergencies, hazardous materials and CPR.

Warranty clerk vs customer service associate skills

Common warranty clerk skills

Schedule Appointments, 24%
Service Appointments, 17%
Data Entry, 7%
Customer Service, 7%
RV, 7%
Warranty Receivables, 6%

Common customer service associate skills

Patients, 41%
Sales Floor, 12%
Plumbing, 10%
Quality Customer Service, 6%
Front End, 3%
CSA, 3%

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Warranty Clerk
Warranty Clerk vs Customer Service Associate

Updated January 8, 2025

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