Will call clerk vs call center associate

The differences between will call clerks and call center associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a will call clerk, becoming a call center associate takes usually requires 6-12 months. Additionally, a will call clerk has an average salary of $32,299, which is higher than the $31,363 average annual salary of a call center associate.

The top three skills for a will call clerk include phone calls, customer service and patients. The most important skills for a call center associate are patients, inbound calls, and customer service.

Will call clerk vs call center associate overview

	Will Call Clerk	Call Center Associate
Yearly salary	$32,299	$31,363
Hourly rate	$15.53	$15.08
Growth rate	-5%	-4%
Number of jobs	73,398	198,167
Job satisfaction	-	-
Most common degree	High School Diploma, 29%	Bachelor's Degree, 39%
Average age	47	40
Years of experience	2	12

Will call clerk vs call center associate salary

Will call clerks and call center associates have different pay scales, as shown below.

	Will Call Clerk	Call Center Associate
Average salary	$32,299	$31,363
Salary range	Between $26,000 And $39,000	Between $22,000 And $43,000
Highest paying City	-	Albany, NY
Highest paying state	-	New York
Best paying company	-	Spectrum
Best paying industry	-	Finance

Differences between will call clerk and call center associate education

There are a few differences between a will call clerk and a call center associate in terms of educational background:

	Will Call Clerk	Call Center Associate
Most common degree	High School Diploma, 29%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Will call clerk vs call center associate demographics

Here are the differences between will call clerks' and call center associates' demographics:

	Will Call Clerk	Call Center Associate
Average age	47	40
Gender ratio	Male, 26.0% Female, 74.0%	Male, 35.0% Female, 65.0%
Race ratio	Black or African American, 9.4% Unknown, 4.5% Hispanic or Latino, 24.2% Asian, 6.2% White, 54.7% American Indian and Alaska Native, 1.0%	Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between will call clerk and call center associate duties and responsibilities

Will call clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
Obtain verification from providers that are billing claims in accordance with HIPAA and state regulations.
Verify Medi-cal and additional government plans prior to patient attending appointment.

Call center associate example responsibilities.

Register patient callers by gathering clinical information relate to patients concerns.
Demonstrate superb organizational and multitasking abilities
Unload FTL and LTL shipments daily and receive items throughout the warehouse.
Assign carriers to LTL shipments before cutoff times and handle customer inquiries.
Process and confirm pending DIRECTV customers account information, while providing exceptional customer service.

Will call clerk vs call center associate skills

Common will call clerk skills

Phone Calls, 18%
Customer Service, 13%
Patients, 11%
Scheduling Appointments, 10%
Customer Calls, 7%
HIPAA, 6%

Common call center associate skills

Patients, 17%
Inbound Calls, 13%
Customer Service, 12%
Strong Customer Service, 9%
Data Entry, 7%
Outbound Calls, 5%

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Office and Administrative Industry
Will Call Clerk
Will Call Clerk vs Call Center Associate

Updated January 8, 2025

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