Will call clerk vs call center representative

The differences between will call clerks and call center representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a will call clerk, becoming a call center representative takes usually requires 6-12 months. Additionally, a will call clerk has an average salary of $32,299, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a will call clerk include phone calls, customer service and patients. The most important skills for a call center representative are strong customer service, customer service, and patients.

Will call clerk vs call center representative overview

	Will Call Clerk	Call Center Representative
Yearly salary	$32,299	$31,549
Hourly rate	$15.53	$15.17
Growth rate	-5%	-4%
Number of jobs	73,398	133,579
Job satisfaction	-	3
Most common degree	High School Diploma, 29%	High School Diploma, 37%
Average age	47	40
Years of experience	2	12

Will call clerk vs call center representative salary

Will call clerks and call center representatives have different pay scales, as shown below.

	Will Call Clerk	Call Center Representative
Average salary	$32,299	$31,549
Salary range	Between $26,000 And $39,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between will call clerk and call center representative education

There are a few differences between a will call clerk and a call center representative in terms of educational background:

	Will Call Clerk	Call Center Representative
Most common degree	High School Diploma, 29%	High School Diploma, 37%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Will call clerk vs call center representative demographics

Here are the differences between will call clerks' and call center representatives' demographics:

	Will Call Clerk	Call Center Representative
Average age	47	40
Gender ratio	Male, 26.0% Female, 74.0%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 9.4% Unknown, 4.5% Hispanic or Latino, 24.2% Asian, 6.2% White, 54.7% American Indian and Alaska Native, 1.0%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between will call clerk and call center representative duties and responsibilities

Will call clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
Obtain verification from providers that are billing claims in accordance with HIPAA and state regulations.
Verify Medi-cal and additional government plans prior to patient attending appointment.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Will call clerk vs call center representative skills

Common will call clerk skills

Phone Calls, 18%
Customer Service, 13%
Patients, 11%
Scheduling Appointments, 10%
Customer Calls, 7%
HIPAA, 6%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Will Call Clerk
Will Call Clerk vs Call Center Representative

Updated January 8, 2025

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