Wireless care representative vs service representative

The differences between wireless care representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a service representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a service representative are customer service, client service, and patients.

Wireless care representative vs service representative overview

	Wireless Care Representative	Service Representative
Yearly salary	$38,873	$33,692
Hourly rate	$18.69	$16.20
Growth rate	-4%	-4%
Number of jobs	187,551	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Wireless care representative vs service representative salary

Wireless care representatives and service representatives have different pay scales, as shown below.

	Wireless Care Representative	Service Representative
Average salary	$38,873	$33,692
Salary range	Between $21,000 And $71,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between wireless care representative and service representative education

There are a few differences between a wireless care representative and a service representative in terms of educational background:

	Wireless Care Representative	Service Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs service representative demographics

Here are the differences between wireless care representatives' and service representatives' demographics:

	Wireless Care Representative	Service Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and service representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Wireless care representative vs service representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Service Representative

Updated January 8, 2025

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