Wireless specialist vs customer service specialist

Differences between wireless specialist and customer service specialist duties and responsibilities

Wireless specialist example responsibilities.

• Job responsibilities include achieving sales goals, negotiating with customers and keeping positive customer relationship.
• Discuss cellular equipment operation over the telephone to explain equipment usage and to troubleshoot equipment problems.
• Collaborate with board members to prepare PowerPoint presentations and other written reports and present concepts to management.

Customer service specialist example responsibilities.

• Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
• Mentore the team members and QA team for timely releases.
• Monitor reports, compile reviews, and participate in QA calibrations.
• Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
• Provide exceptional customer service to customers regarding MetLife products
• Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
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