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Account manager vs account representative

The differences between account managers and account representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an account manager, becoming an account representative takes usually requires 6-12 months. Additionally, an account manager has an average salary of $68,535, which is higher than the $36,977 average annual salary of an account representative.

The top three skills for an account manager include customer service, account management and healthcare. The most important skills for an account representative are customer service, patients, and patient accounts.

Account manager vs account representative overview

Account ManagerAccount Representative
Yearly salary$68,535$36,977
Hourly rate$32.95$17.78
Growth rate5%-8%
Number of jobs152,261183,446
Job satisfaction4-
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 52%
Average age4646
Years of experience812

What does an account manager do?

Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Account manager vs account representative salary

Account managers and account representatives have different pay scales, as shown below.

Account ManagerAccount Representative
Average salary$68,535$36,977
Salary rangeBetween $42,000 And $110,000Between $26,000 And $51,000
Highest paying CitySan Francisco, CALos Angeles, CA
Highest paying stateWashingtonCalifornia
Best paying companyNVIDIANew Relic
Best paying industryTechnologyFinance

Differences between account manager and account representative education

There are a few differences between an account manager and an account representative in terms of educational background:

Account ManagerAccount Representative
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern California-

Account manager vs account representative demographics

Here are the differences between account managers' and account representatives' demographics:

Account ManagerAccount Representative
Average age4646
Gender ratioMale, 54.8% Female, 45.2%Male, 33.6% Female, 66.4%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage7%8%

Differences between account manager and account representative duties and responsibilities

Account manager example responsibilities.

  • Manage financial departments with responsibility for managing payroll, bank re-consolidations, bank deposits, budgeting and cost control.
  • Manage $4 million territory encompassing three Mid-Atlantic states.
  • Manage new business and renewals for leading Saas legal solution.
  • Manage an inside sales territory of multiple states with Avaya technology solutions.
  • Negotiate and manage all contracts and pricing for IDN's in the territory.
  • Manage customers' accounts utilizing laptop and internet base CMS reporting software and ADM field guide.
  • Show more

Account representative example responsibilities.

  • Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
  • Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
  • Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
  • Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
  • Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
  • Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
  • Show more

Account manager vs account representative skills

Common account manager skills
  • Customer Service, 19%
  • Account Management, 8%
  • Healthcare, 6%
  • CRM, 6%
  • Product Knowledge, 5%
  • PowerPoint, 5%
Common account representative skills
  • Customer Service, 21%
  • Patients, 18%
  • Patient Accounts, 5%
  • Data Entry, 3%
  • Medicaid, 3%
  • Customer Satisfaction, 3%

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