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The differences between account services representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a call center representative. Additionally, an account services representative has an average salary of $32,467, which is higher than the $31,549 average annual salary of a call center representative.
The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a call center representative are strong customer service, customer service, and patients.
| Account Services Representative | Call Center Representative | |
| Yearly salary | $32,467 | $31,549 |
| Hourly rate | $15.61 | $15.17 |
| Growth rate | -4% | -4% |
| Number of jobs | 319,445 | 133,579 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.
Account services representatives and call center representatives have different pay scales, as shown below.
| Account Services Representative | Call Center Representative | |
| Average salary | $32,467 | $31,549 |
| Salary range | Between $25,000 And $40,000 | Between $25,000 And $39,000 |
| Highest paying City | San Jose, CA | Seattle, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Schneider Electric Industrial Services | University of California, Berkeley |
| Best paying industry | Automotive | Finance |
There are a few differences between an account services representative and a call center representative in terms of educational background:
| Account Services Representative | Call Center Representative | |
| Most common degree | Bachelor's Degree, 55% | High School Diploma, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account services representatives' and call center representatives' demographics:
| Account Services Representative | Call Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 27.4% Female, 72.6% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |