Account services representative vs customer care representative

The differences between account services representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $32,467 average annual salary of an account services representative.

The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Account services representative vs customer care representative overview

	Account Services Representative	Customer Care Representative
Yearly salary	$32,467	$32,912
Hourly rate	$15.61	$15.82
Growth rate	-4%	-4%
Number of jobs	319,445	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does an account services representative do?

An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Account services representative vs customer care representative salary

Account services representatives and customer care representatives have different pay scales, as shown below.

	Account Services Representative	Customer Care Representative
Average salary	$32,467	$32,912
Salary range	Between $25,000 And $40,000	Between $26,000 And $40,000
Highest paying City	San Jose, CA	Urban Honolulu, HI
Highest paying state	Alaska	Hawaii
Best paying company	Schneider Electric Industrial Services	Philadelphia Corporation for Aging
Best paying industry	Automotive	Automotive

Differences between account services representative and customer care representative education

There are a few differences between an account services representative and a customer care representative in terms of educational background:

	Account Services Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Account services representative vs customer care representative demographics

Here are the differences between account services representatives' and customer care representatives' demographics:

	Account Services Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between account services representative and customer care representative duties and responsibilities

Account services representative example responsibilities.

Note: EDI is media loader design to automate conversion from p.c.
Manage participants in classroom and OJT training to ensure they are successful and any barriers to completion are immediately addressed.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Coordinate services for new software clients to help ensure efficient implementation of EDI software.
Process HIPAA system configuration and implementation.
Review medical documentation and consult with healthcare providers when documentation are inadequate for coding purpose.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Account services representative vs customer care representative skills

Common account services representative skills

Customer Satisfaction, 12%
Work Ethic, 11%
Technical Support, 10%
Customer Support, 7%
Account Services, 6%
Patients, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Account Services Representative
Account Services Representative vs Customer Care Representative

Updated January 8, 2025

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