Account services representative vs customer service representative

The differences between account services representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a customer service representative. Additionally, an account services representative has an average salary of $32,467, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Account services representative vs customer service representative overview

	Account Services Representative	Customer Service Representative
Yearly salary	$32,467	$32,260
Hourly rate	$15.61	$15.51
Growth rate	-4%	-4%
Number of jobs	319,445	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 55%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does an account services representative do?

An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Account services representative vs customer service representative salary

Account services representatives and customer service representatives have different pay scales, as shown below.

	Account Services Representative	Customer Service Representative
Average salary	$32,467	$32,260
Salary range	Between $25,000 And $40,000	Between $25,000 And $41,000
Highest paying City	San Jose, CA	Des Moines, WA
Highest paying state	Alaska	Washington
Best paying company	Schneider Electric Industrial Services	Oracle
Best paying industry	Automotive	Insurance

Differences between account services representative and customer service representative education

There are a few differences between an account services representative and a customer service representative in terms of educational background:

	Account Services Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 55%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Account services representative vs customer service representative demographics

Here are the differences between account services representatives' and customer service representatives' demographics:

	Account Services Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between account services representative and customer service representative duties and responsibilities

Account services representative example responsibilities.

Note: EDI is media loader design to automate conversion from p.c.
Manage participants in classroom and OJT training to ensure they are successful and any barriers to completion are immediately addressed.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Coordinate services for new software clients to help ensure efficient implementation of EDI software.
Process HIPAA system configuration and implementation.
Review medical documentation and consult with healthcare providers when documentation are inadequate for coding purpose.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Account services representative vs customer service representative skills

Common account services representative skills

Customer Satisfaction, 12%
Work Ethic, 11%
Technical Support, 10%
Customer Support, 7%
Account Services, 6%
Patients, 5%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Account Services Representative
Account Services Representative vs Customer Service Representative

Updated January 8, 2025

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